KYOCERA DuraForce PRO 3 - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

KYOCERA DuraForce PRO 3 - Activate / Set Up Device

Here's how to quickly set up your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your DuraForce PRO 3 if you're not receiving email and app notifications.

KYOCERA DuraForce PRO 3 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your DuraForce PRO 3 on or off.

KYOCERA DuraForce PRO 3 User Guide (PDF)

This User Guide can help you get the most out of your KYOCERA DuraForce PRO 3. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

KYOCERA DuraForce PRO 3 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DuraForce PRO 3 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

KYOCERA DuraForce PRO 3 - Insert / Remove Battery

Here's how to insert / remove the battery for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your DuraForce PRO 3.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

KYOCERA DuraForce PRO 3 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraForce PRO 3 on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

KYOCERA DuraForce PRO 3 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Call a Number

Here's how to place a call from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Place a Conference Call

Here's how to place a conference call from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your DuraForce PRO 3.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

KYOCERA DuraForce PRO 3 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Record and Play Sound File

Here's how to record and play a sound file on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Record and Share a Video

Here's how to record and send a video using your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Share Picture from Gallery

Here's how to share a saved picture from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Share Video from Gallery

Here's how to share a saved video from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Take and Share a Picture

Here's how to take and share a picture from your DuraForce PRO 3.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

KYOCERA DuraForce PRO 3 - USB Debugging Mode

Here's how to facilitate a connection between your DuraForce PRO 3 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

KYOCERA DuraForce PRO 3 - Add a Contact

Here's how to add a contact to your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Contact Display Options

Here's how to configure how your contacts display on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Delete a Contact

Here's how to remove a contact from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Edit a Contact

Here's how to edit a contact on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View Contact Sync Source

Here's how to view where a phonebook contact on your DuraForce PRO 3 was imported from.

Data

KYOCERA DuraForce PRO 3 - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraForce PRO 3 on or off.

KYOCERA DuraForce PRO 3 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Turn Data On / Off

Here's how to turn mobile data for your DuraForce PRO 3 on or off.

Date & Time

KYOCERA DuraForce PRO 3 - Set Date and Time

If your DuraForce PRO 3 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

KYOCERA DuraForce PRO 3 - View Device ID

Here's how to view the device ID (IMEI) for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View MAC Address

Here's how to view the Wi-Fi MAC address for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View Phone Number

Here's how to view the mobile number for your DuraForce PRO 3.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

KYOCERA DuraForce PRO 3 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Display size, etc.) for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your DuraForce PRO 3 isn't receiving calls or alerts for texts and email.

KYOCERA DuraForce PRO 3 - Reset Network Settings

Here's how to reset settings if your DuraForce PRO 3 can't connect to data or send / receive messages.

KYOCERA DuraForce PRO 3 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraForce PRO 3, view this info.

KYOCERA DuraForce PRO 3 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your DuraForce PRO 3 doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

KYOCERA DuraForce PRO 3 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Manage Corporate Email Settings

Here's how to update work email settings for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your DuraForce PRO 3.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

KYOCERA DuraForce PRO 3 - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraForce PRO 3 on or off.

Gestures & Motions

KYOCERA DuraForce PRO 3 - Motions and Gestures

Here's how to manage motion-activated services for your DuraForce PRO 3.

Google Backup & restore

KYOCERA DuraForce PRO 3 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DuraForce PRO 3.

Home Screen

KYOCERA DuraForce PRO 3 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your DuraForce PRO 3.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

KYOCERA DuraForce PRO 3 - Language Selection

Here's how to change the language used on your DuraForce PRO 3.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

KYOCERA DuraForce PRO 3 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DuraForce PRO 3 when the screen is locked.

KYOCERA DuraForce PRO 3 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Unlock Screen

Here's how to unlock the screen on your DuraForce PRO 3.

Memory/Storage

KYOCERA DuraForce PRO 3 - Check Device Storage

Here's how to check available space if your DuraForce PRO 3 runs slowly / crashes, apps freeze or you can't save media.

KYOCERA DuraForce PRO 3 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO 3 to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

KYOCERA DuraForce PRO 3 - Use Multi Window

Here's how to use two apps simultaneously on your DuraForce PRO 3.

Near Field Communication (NFC)

KYOCERA DuraForce PRO 3 - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your DuraForce PRO 3.

Operating System & Software

KYOCERA DuraForce PRO 3 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your DuraForce PRO 3 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

KYOCERA DuraForce PRO 3 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your DuraForce PRO 3 if the screen freezes or call, app, audio or sync issues occur.

KYOCERA DuraForce PRO 3 - Install Device Software Updates

Here's how to check for and install software updates on your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View Software Version

Here's how to view the software version your DuraForce PRO 3 is running.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

KYOCERA DuraForce PRO 3 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DuraForce PRO 3 or turn it on or off.

KYOCERA DuraForce PRO 3 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraForce PRO 3.

KYOCERA DuraForce PRO 3 - View SIM Card Number

Here's how to view the SIM card number associated with your DuraForce PRO 3.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.