Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Airspeed Mobile Hotspot - Support Overview

Find device-specific support and online tools for your Airspeed Mobile Hotspot.
Setup instructions

Set up Airspeed Mobile Hotspot


Troubleshooting

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Airspeed Mobile Hotspot - Access Admin Page

Here's how to navigate to the admin page for your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot User Guide (PDF)

This User Guide can help you get the most out of your Airspeed Mobile Hotspot. Learn about set up, advanced feature use and navigation.

Airspeed Mobile Hotspot - Activate / Set Up Device

Here's how to quickly set up your Airspeed Mobile Hotspot.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Basics

Airspeed Mobile Hotspot - View Connected Devices

Here's how to view info for devices connected to your Airspeed Mobile Hotspot.

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Airspeed Mobile Hotspot - Insert / Remove Battery

Here's how to insert / remove the battery for your Airspeed Mobile Hotspot.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Calling & Dialing

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Data

Airspeed Mobile Hotspot - View Data Usage

Here's how to view your data usage on your Airspeed Mobile Hotspot.

Device ID & Info

Airspeed Mobile Hotspot - View Device ID

Here's how to find the device ID (IMEI) for your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - View Phone Number

Here's how to view the phone number for your Airspeed Mobile Hotspot.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Airspeed Mobile Hotspot - Configure Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - DMZ Settings

Here's how to test the firewall settings for your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Manage MAC Filter Settings

To control MAC address access for your Airspeed Mobile Hotspot, view this info.

Airspeed Mobile Hotspot - Port Forwarding

Here's how to open blocked ports on your Airspeed Mobile Hotspot to allow additional access.

Lock, Unlock, Password & Security

Airspeed Mobile Hotspot - Change the Admin Password

Here's how to change the admin password for your Airspeed Mobile Hotspot (not the password to connect a device to the hotspot).

Operating System & Software

Airspeed Mobile Hotspot - Install Firmware Upgrade

Here's how to check for and install software updates for your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Restart Device

If you can't browse the internet or your Airspeed Mobile Hotspot crashes / freezes / runs slowly, view this.

Airspeed Mobile Hotspot - Restore Settings to Factory Defaults

If your Airspeed Mobile Hotspot powers off, crashes / resets, freezes or runs slowly, view this info.

Airspeed Mobile Hotspot - View Software Version

Here's how to view the software version your Airspeed Mobile Hotspot is running.

Verizon Airspeed Mobile Hotspot Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Airspeed Mobile Hotspot.

SIM Card

Airspeed Mobile Hotspot - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Airspeed Mobile Hotspot or turn it on or off.

Airspeed Mobile Hotspot - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - View SIM Card Number

Here's how to view the SIM card number for your Airspeed Mobile Hotspot.

Status Indicators/Lights

Airspeed Mobile Hotspot - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - View Status Indicators

View this info for explanations of status indicators on your Airspeed Mobile Hotspot.

Text & Multimedia Messaging

Airspeed Mobile Hotspot - View Text Messages

Here's how to view text messages sent to your Airspeed Mobile Hotspot.

Wi-Fi & Network

Airspeed Mobile Hotspot - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Configure Broadcast Settings

Here's how to check settings if you're having issues connecting to Wi-Fi on your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Connect the Wireless Client Manually

Here's how to manually connect to Wi-Fi with your Airspeed Mobile Hotspot.

Airspeed Mobile Hotspot - Edit Access Point Name (APN)

Here's how to configure the APNs your Airspeed Mobile Hotspot can use.

Airspeed Mobile Hotspot - Turn Network Name (SSID) On / Off

Here's how to display or not display your Airspeed Mobile Hotspot's Wi-Fi name to other devices.

Airspeed Mobile Hotspot - View Network Name and Password

Here's how to view the Wi-Fi name and passwords for your Airspeed Mobile Hotspot.

Windows - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.