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Samsung Galaxy Watch6 - Support Overview

Find all Samsung Galaxy Watch6 Support information here. Learn how to activate, set up features and troubleshoot issues with our FAQs and how-to guides.
Troubleshoot Galaxy Watch6

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Activate / Set Up Device

Here's how to quickly set up your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Watch6 Classic User Guide (PDF)

This User Guide can help you get the most out of your Galaxy Watch6 and Galaxy Watch6 Classic. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Back Up Data

​Here's how to back up your Galaxy Watch6 / Galaxy Watch6 Classic data via the Galaxy Wearables app.​​

Basics

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Add Cellular Plan

Here's how to activate your Galaxy Watch6 / Galaxy Watch6 Classic on a mobile plan with Number Share.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Determine Cellular Capabilties

Here's how to tell what your Galaxy Watch6 / Galaxy Watch6 Classic can do when your phone is turned on or off.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Replace Existing Device

Here's how to activate your Galaxy Watch6 / Galaxy Watch6 Classic If you've recently replaced your watch or have reset the network settings.

Battery & Power

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Charge the Device

Here's how to charge your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Extend Battery Life

​Here are some ways to improve the battery life of your Galaxy Watch6 / Gal

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch6 / Galaxy Watch6 Classic.

Bluetooth

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Connect to New Phone

Here's how to connect your existing Galaxy Watch6 / Galaxy Watch6 Classic to a new phone.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Delete Paired Bluetooth Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch6 / Galaxy Watch6 Classic.​

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch6 / Galaxy Watch6 Classic on or off and make it visible to other devices for pairing.​

Calling & Dialing

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Answer a Call

Here's how to answer a call from your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Call a Number

Here's how to place a call from your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch6 / Galaxy Watch6 Classic.

Contacts

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Contacts

Here's how to view contacts on your Galaxy Watch6 / Galaxy Watch6 Classic.

Data

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data limits on your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch6 / Galaxy Watch6 Classic on or off.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy Watch6 / Galaxy Watch6 Classic.

Device Settings

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (Screen timeout, Background style, Font, etc.) on your Galaxy Watch6 / Galaxy Watch6 Classic

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings, if your Galaxy Watch6 / Galaxy Watch6 Classic isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch6 / Galaxy Watch6 Classic, view this info.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn Remote Connection On / Off

Here's how to turn 'Remote connection' for your Galaxy Watch6 / Galaxy Watch6 Classic on or off.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn TalkBack On / Off

Here's how to turnTalkBack (screen reader) for your Galaxy Watch6 / Galaxy Watch6 Classic on or off.

Email/Gmail

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Add an Existing Email Account

Here's how to add an existing email account to your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Remove Email Account

Here's how to remove an email account from your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch6 / Galaxy Watch6 Classic.

GPS & Location Based Services

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch6 / Galaxy Watch6 Classic on or off.

Home Screen

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch6 / Galaxy Watch6 Classic.

Lock, Unlock, Password & Security

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Enable / Disable / Modify Screen Lock

​Here's how to set up, change or disable the screen lock option (e.g., PIN, pattern, etc.) for your Galaxy Watch6 / Galaxy Watch6 Classic.​​

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch6 / Galaxy Watch6 Classic.

Memory/Storage

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Check Device Storage

Here's how to free up space if your Galaxy Watch6 / Galaxy Watch6 Classic runs slowly or crashes / resets or apps freeze when running them.

Near Field Communication (NFC)

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch6 / Galaxy Watch6 Classic.

Operating System & Software

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch6 / Galaxy Watch6 Classic if the screen freezes or call, app, audio or sync issues occur and the device won't start up

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch6 / Galaxy Watch6 Classic if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Software Version

Here's how to view the software version your Galaxy Watch6 / Galaxy Watch6 Classic is running.

Samsung Galaxy Watch6 Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch6.

SIM Card

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch6 / Galaxy Watch6 Classic.

Sounds, Volume & Audio

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Set Ringtones / Notification Sounds

Here's how to set or change ringtones for incoming calls / messages on your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Volume Controls

Here's how to control the volume of your Galaxy Watch6 / Galaxy Watch6 Classic.​

Status Indicators/Lights

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Signal Strength

Here's how to view signal strength on the Galaxy Watch6 / Galaxy Watch6 Classic.

Text & Multimedia Messaging

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - View Text Messages

Here's how to view text messages from your Galaxy Watch6 / Galaxy Watch6 Classic.

Wi-Fi & Network

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Add a Wi-Fi Network

Here's how to connect your Galaxy Watch6 / Galaxy Watch6 Classic to a Wi-Fi network.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch6 / Galaxy Watch6 Classic.

Samsung Galaxy Watch6 / Galaxy Watch6 Classic - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch6 / Galaxy Watch6 Classic on or off.