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LTE Network Extender - Support Overview

Find support and online tools for your Verizon LTE Network Extender.
Activation & setup

Learn how to activate and set up your LTE Network Extender.


Troubleshoot LTE Network Extender

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

LTE Network Extender - Access Network Extender Admin

Here's how to monitor and customize your LTE Network Extender via the admin web interface.

LTE Network Extender - Initial Connection Activation and Setup

Here's how to complete the initial activation and setup of your LTE Network Extender.

LTE Network Extender - View Connected Devices

Here's how to view the devices connected to your LTE Network Extender.

Verizon LTE Network Extender Quick Start Guide (PDF)

This Quick Start Guide provides tips and tricks to get started using your LTE Network Extender.

Verizon LTE Network Extender User Guide (PDF)

This User Guide can help you get the most out of your LTE Network Extender. Learn about set up, advanced feature use and navigation.

Video: Getting to know your Verizon LTE Network Extender
(length: 2:03)
This video shows you how to locate device information on the LCD screen and the admin page so that you can manage your Verizon LTE Network Extender.
Length: 2:03

Video: Setting up your Verizon LTE Network Extender
(length: 3:23)
Watch this video to learn how to set up, activate and configure your Verizon LTE Network Extender.
Length: 3:23

Video: Verizon LTE Network Extender Activation & Connection Test
(length: 1:40)
Watch this video to review the activation process and confirm if your devices have connected to the LTE Network Extender.
Length: 1:40

Basics

LTE Network Extender - Ensure Minimum Speed / Bandwidth Requirements

Here's how to determine your connection meets the requirements to use your LTE Network Extender.

LTE Network Extender - Verify Connection

Here's how to verify you're connected to your LTE Network Extender.

LTE Network Extender FAQs

Improve coverage in your office with the LTE Network Extender. Learn what it is, how to set it up, troubleshooting tips and more.

Network Extender Reference Guide

Here's how to determine what type of Network Extender you have.

Battery & Power

LTE Network Extender - Configure Transmit Power

Here's how to configure the transmit power of your LTE Network Extender.

LTE Network Extender - Power the Device On / Off

Here's how to power on or off your LTE Network Extender.

Calling & Dialing

Register on the Network and Place a Call - Verizon Wireless Network Extender

Here's how to register your Network Extender on the network and place a call.

Contacts

My Verizon Website - Add Contacts in Managed Access - LTE Network Extender

Here's how to manage contacts that have access to your LTE Network Extender via the My Verizon website.

My Verizon Website - Remove Contacts in Managed Access - LTE Network Extender

Here's how to manage contacts that have access to your Verizon wireless Network Extender.

Device ID & Info

LTE Network Extender - View MAC Address

Here's how to view the MAC address of your LTE Network Extender.

LTE Network Extender - Device Details

Here's some info on device details (e.g., Power LED, LCD display, etc.) for your LTE Network Extender.

Device Settings

Adjust Firewall / DMZ Settings - Verizon Wireless Network Extender

Here's how to verify firewall / DMZ settings on the Network Extender.

LTE Network Extender - Configure Network Settings

Here's how to configure network settings (e.g., Default Gateway, IP Address, etc.) for your LTE Network Extender.

LTE Network Extender - View Advanced Settings

Here's how to view advanced settings (e.g., Network ID - CELL ID, Neighboring Cells Detected, etc.) for your LTE Network Extender.

My Verizon Website - Configure Access Settings - LTE Network Extender

Here's how to manage your Network Extender priority list via the My Verizon website.

Verizon Wireless Network Extender - Determine Device by SKU

Here's how to determine what model Network Extender you have by viewing its SKU.

GPS & Location Based Services

LTE Network Extender - Use GPS Extension Cable

Here's how to install the GPS extension cable on your Network Extender.

LTE Network Extender - View GPS Status

Here's how to view the GPS status on your LTE Network Extender.

Lock, Unlock, Password & Security

LTE Network Extender - Set Admin Password

Here's how to set a new admin password for your LTE Network Extender.

Operating System & Software

LTE Network Extender - Factory Reset

Here's how to restore your LTE Network Extender to default settings.

Status Indicators/Lights

LTE Network Extender - View Status and Alarms

Here's how to view the status and any alerts on your LTE Network Extender.

Wi-Fi & Network

LTE Network Extender - Restart Device

Here's how to restart your LTE Network Extender if it crashes and resets, freezes or runs slowly.

Register on the Network and Place a Call - Verizon Wireless Network Extender

Here's how to register your Network Extender on the network and place a call.

Verify Connection - Verizon Network Extender

Here's how to verify your connection to your Verizon Network Extender.