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moto g play - 2023 - Support Overview

Find device-specific support and online tools for your moto g play - 2023.
Activate and setup

Set up your device with Smart Setup

Top 10 things to do with your new smartphone


Troubleshoot g play - 2023

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

moto g play - 2023 - Activate / Set Up Device

Here's how to quickly set up your moto g play - 2023.

moto g play - 2023 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your moto g play - 2023.

moto g play - 2023 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto g play - 2023 if you're not receiving email and app notifications.

moto g play - 2023 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto g play - 2023 on or off.

moto g play - 2023 User Guide (PDF)

This User Guide can help you get the most out of your moto g play - 2023. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

moto g play - 2023 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g play - 2023 to an SD / memory card.

moto g play - 2023 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto g play - 2023 and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

moto g play - 2023 - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your moto g play - 2023.

moto g play - 2023 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto g play - 2023.

moto g play - 2023 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g play - 2023.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto g play - 2023 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g play - 2023 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

moto g play - 2023 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto g play - 2023.

moto g play - 2023 - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your moto g play - 2023.

moto g play - 2023 - Call a Number

Here's how to place a call from your moto g play - 2023.

moto g play - 2023 - Place a Conference Call

Here's how to place a conference call from your moto g play - 2023.

moto g play - 2023 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto g play - 2023.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto g play - 2023 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g play - 2023.

moto g play - 2023 - Record and Share a Video

Here's how to record and send a video using your moto g play - 2023.

moto g play - 2023 - Share Picture from Gallery

Here's how to share a saved picture from your moto g play - 2023.

moto g play - 2023 - Share Video from Gallery

Here's how to share a saved video from your moto g play - 2023.

moto g play - 2023 - Take and Share a Picture

Here's how to take and share a picture from your moto g play - 2023.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto g play - 2023 - USB Debugging Mode

Here's how to facilitate a connection between your moto g play - 2023 and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

moto g play - 2023 - Add a Contact

Here's how to add a contact to your moto g play - 2023.

moto g play - 2023 - Contact Display Options

Here's how to configure how your contacts display on your moto g play - 2023.

moto g play - 2023 - Delete a Contact

Here's how to remove a contact from your moto g play - 2023.

moto g play - 2023 - Edit a Contact

Here's how to edit a contact on your moto g play - 2023.

moto g play - 2023 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g play - 2023.

moto g play - 2023 - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g play - 2023 was imported from.

Data

moto g play - 2023 - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto g play - 2023 on or off.

moto g play - 2023 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your moto g play - 2023.

moto g play - 2023 - Turn Data On / Off

Here's how to turn mobile data for your moto g play - 2023 on or off.

Date & Time

moto g play - 2023 - Set Date and Time

If your moto g play - 2023 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g play - 2023 - View Device ID

Here's how to find the device ID (IMEI) for your moto g play - 2023.

moto g play - 2023 - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto g play - 2023.

moto g play - 2023 - View Phone Number

Here's how to view the mobile number for your moto g play - 2023.

Device Settings

moto g play - 2023 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Display size, etc.) for your moto g play - 2023.

moto g play - 2023 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your moto g play - 2023 isn't receiving calls or alerts for texts and email.

moto g play - 2023 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto g play - 2023, view this info.

moto g play - 2023 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto g play - 2023.

moto g play - 2023 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto g play - 2023 doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

moto g play - 2023 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto g play - 2023.

moto g play - 2023 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto g play - 2023.

moto g play - 2023 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your moto g play - 2023.

moto g play - 2023 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto g play - 2023.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

moto g play - 2023 - Turn GPS Location On / Off

Here's how to turn GPS location for your moto g play - 2023 on or off.

Google Backup & restore

moto g play - 2023 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto g play - 2023.

Home Screen

moto g play - 2023 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto g play - 2023.

moto g play - 2023 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto g play - 2023.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

moto g play - 2023 - Language Selection

Here's how to change the language used on your moto g play - 2023.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto g play - 2023 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto g play - 2023.

moto g play - 2023 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto g play - 2023.

moto g play - 2023 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto g play - 2023.

moto g play - 2023 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your moto g play - 2023.

moto g play - 2023 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g play - 2023 when the screen is locked.

moto g play - 2023 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g play - 2023.

moto g play - 2023 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g play - 2023.

moto g play - 2023 - Unlock Screen

Here's how to unlock the screen on your moto g play - 2023.

Memory/Storage

moto g play - 2023 - Check Device Storage

Here's how to check available space if your moto g play - 2023 runs slowly / crashes, apps freeze or you can't save media.

moto g play - 2023 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g play - 2023.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

moto g play - 2023 - Motions and Gestures

Here's how to manage motion-activated services for your moto g play - 2023.

moto g play - 2023 - Use Multi Window

Here's how to use two apps simultaneously on your moto g play - 2023.

Operating System & Software

moto g play - 2023 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g play - 2023 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

moto g play - 2023 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto g play - 2023 if the screen freezes or call, app, audio or sync issues occur.

moto g play - 2023 - Install Device Software Updates

Here's how to check for and install software updates on your moto g play - 2023.

moto g play - 2023 - View Software Version

Here's how to view the software version your moto g play - 2023 is running.

moto g play - 2023 Software Update

Get instructions on downloading the latest software update for performance improvements to your moto g play - 2023, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto g play - 2023 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto g play - 2023 or turn it on or off.

moto g play - 2023 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g play - 2023.

moto g play - 2023 - View SIM Card Number

Here's how to view the SIM card number associated with your moto g play - 2023.

Sounds, Volume & Audio

moto g play - 2023 - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto g play - 2023.

moto g play - 2023 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto g play - 2023.

moto g play - 2023 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g play - 2023.

moto g play - 2023 - Vibrate Mode

Here's how to turn vibrate mode for your moto g play - 2023 on or off.

moto g play - 2023 - Volume Controls

Here's how to adjust the volume if your moto g play - 2023 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto g play - 2023 - View Signal Strength

Here's how to view signal strength on your moto g play - 2023.

TV

moto g play - 2023 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your moto g play - 2023.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

moto g play - 2023 - Set Default Messaging App

Here's how to set the default messaging app on your moto g play - 2023.

moto g play - 2023 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g play - 2023.

Tips, Tricks & Shortcuts

moto g play - 2023 - Capture a Screenshot

Here's how to capture a screenshot on your moto g play - 2023.

moto g play - 2023 - Set Up Printing

Here's how to set up and add a printer to your moto g play - 2023.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

moto g play - 2023 - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your moto g play - 2023.

moto g play - 2023 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your moto g play - 2023 on or off.

Wi-Fi & Network

moto g play - 2023 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g play - 2023 with other Wi-Fi capable devices.

moto g play - 2023 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g play - 2023.

moto g play - 2023 - Add a Wi-Fi Network

Here's how to connect your moto g play - 2023 to a Wi-Fi network.

moto g play - 2023 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g play - 2023 to auto-switch between Wi-Fi and mobile data.

moto g play - 2023 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your moto g play - 2023.

moto g play - 2023 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your moto g play - 2023.

moto g play - 2023 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g play - 2023.

moto g play - 2023 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto g play - 2023.

moto g play - 2023 - Reset Network Settings

Here's how to reset settings if your moto g play - 2023 can't connect to data or send / receive messages.

moto g play - 2023 - Restart Device

Here's how to restart your moto g play - 2023 if it crashes and resets, freezes or runs slowly.

moto g play - 2023 - Restart in Safe Mode

Here's how to restart your moto g play - 2023 into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

moto g play - 2023 - Tethered Modem Connection

Here's how to use your moto g play - 2023 as a modem to connect to the internet via USB or Bluetooth.

moto g play - 2023 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto g play - 2023 on or off.

moto g play - 2023 - Turn Video Calling On / Off

Here's how to turn Video Calling for your moto g play - 2023 on or off.