TravelPass® FAQs

TravelPass lets you use your domestic talk, text and data* in 210+ countries and destinations outside the US for a set daily fee. You can call within the country you're visiting and you can call back to the US. The fee is:

• $5/day in Mexico and Canada. Keep in mind that calling, texting and data use in Mexico and Canada are included at no extra cost in our Unlimited mobile plans.
• $10/day in other countries where TravelPass can be used. Learn how to get TravelPass reward days. Note: TravelPass isn't available in non-covered countries or on cruise ships.

*High speed data applies for the first 2 GB/day with 3G speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

Here's how TravelPass works. After you add TravelPass to your mobile phone line:

• A 24-hour TravelPass session starts automatically when you use your phone in a TravelPass country (e.g., make or answer a phone call, send a text or use data).
• You're only charged for the days that you use your device in the TravelPass country.

Note:

• You must turn on cellular data or data roaming when you go to the TravelPass country.
• When cellular data or data roaming is turned on, a TravelPass session can be started by background data, including:
  • App content refreshing (e.g., Weather apps, Fitness Tracker)
  • Syncing (e.g., email)
  • Device or app software updates

2 hours after the session starts we send you a text letting you know when your 24-hour TravelPass session ends. Using your device after that session starts a new session.

If you travel to 2 countries within a single 24-hour session or have a layover in a different country on your way to your final destination, you're still only charged for 1 session.

With TravelPass, you can call within the country you're visiting and you can call back to the US.

If you want to call a different country, add an International Long Distance Plan to your line in My Verizon website or the My Verizon app.

If you don't add an international long distance plan you'll be charged international long distance pay per minute rates for these calls.

Wi-Fi calling isn't included with TravelPass. Wi-Fi calling to a country other than the US is charged international long distance rates regardless of whether or not you have an international travel plan.

You can add TravelPass to your line in My Verizon, or by texting the word Travel to 4004.

Note: For TravelPass to work, you must turn on cellular data or data roaming when you go to the TravelPass country.

You get TravelPass days on us when you have:

• 5G Get More*, 5G Do More* – Get a TravelPass day each month.
• Verizon Visa Card – You get 2 TravelPass days per calendar year if you apply and are approved for the Verizon Visa Card.

*No longer available to add to your account.

All of your TravelPass days are stored in your TravelPass bank.

To view your TravelPass bank:

1. In the My Verizon app, tap the Menu icon in the top left corner of the screen.
2. Tap Verizon Up.
3. Tap Use Rewards.

You’ll see the number of TravelPass days you have in the TravelPass section.

You can tap Manage to see the expiration dates of each of your TravelPass days and/or transfer* them to another eligible line on your account.

*TravelPass days earned with 5G Get More or 5G Do More phone plans can't be transferred to other lines.

The TravelPass days assigned to your line are automatically used when you have TravelPass active on your line and travel outside the US to a TravelPass country.

When you arrive at your international destination, you receive a text message telling you how many TravelPass days you have. Once all your TravelPass days are used, the normal TravelPass daily fee will be applied.

Note: TravelPass days aren't eligible for use on cruise ships.

TravelPass days you get through the Verizon Visa Card can be transferred to another eligible line on the account. The Account Owner or Account Manager can make the transfer through the My Verizon app:

1. Go to your TravelPass bank in the My Verizon app.
2. Tap Manage.
3. Tap Reassign next to the TravelPass day you want to transfer to another line.
4. Select the eligible line you want to reassign the TravelPass day to.

The TravelPass day is now assigned to that line.

Note:

• TravelPass days you receive from your Verizon Visa Card won’t automatically be assigned. You can view them and assign them on the Use Rewards tab of the Verizon Up screen in the My Verizon app.
• TravelPass days earned with 5G Get More* or 5G Do More* phone plans can't be transferred to other lines.

*No longer available to add to your account.

Here's when your TravelPass days expire:

• Verizon Visa Card: TravelPass days expire at the end of the calendar year.
• 5G Get More* and 5G Do More* TravelPass days expire 12 months after you receive them.

*No longer available to add to your account.