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My Verizon - Support Overview
My Verizon - Support Overview
Manage your account with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.
Filter all topics below.
- Devices
- My Verizon App
- Overview
- Plans & Services
- Profile
- Transfer your service
All Topics
Introduction to Managing Devices
Activating or Switching Devices
Adding a New Device
Changing Mobile Number
Managing Your Usage
Upgrading a Device
Introduction to Managing Devices
Didn't get my mobile device or accessory order - FAQs
heading
Find out what to do if your Verizon mobile device or accessory hasn't arrived.
My Verizon Website - Manage Video Streaming Quality
heading
Here's how to switch between 480p and 720p video streaming quality via the My Verizon website.
My Verizon Website - Update Connected Device Emergency Address (E911)
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Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.
My Verizon Website - View Device Info
heading
Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
Activating or Switching Devices
Activate Your Device FAQs
heading
Find answers to questions about activating a mobile phone with Verizon.
Reconnect service FAQs
heading
Find out how to reconnect your devices after a service suspension.
Swap devices with someone on your account FAQs
heading
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new SIM card.
Video: How to Activate Your Device(length: 2:57)
heading
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57
Adding a New Device
Add a line to your mobile account FAQs
heading
Learn about adding a new line of service to your account through My Verizon: find out how to add a new or previously owned device and how to switch a device from another carrier.
Video: How to Buy a New Device and Add a New Line of Service(length: 3:04)
heading
Are you ready to add a new line of service to your existing Verizon Wireless account? Watch this video to see how.
Length: 3:04
Changing Mobile Number
Change your mobile number FAQs
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Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.
Video: How to Change Your Phone Number(length: 2:33)
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Watch this video to learn how to change your Verizon phone number or keep your current phone number if you are switching to Verizon.
Length: 2:33
Managing Your Usage
Data Utilization FAQs
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Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Verizon mobile device data usage FAQs
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Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.
Video: The My Verizon Data Widget for Android(length: 0:55)
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The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.
Length: 0:55
Video: The My Verizon Data Widget for iOS(length: 1:10)
heading
The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.
Length: 1:10
Upgrading a Device
Buy a mobile device with device payments FAQs
heading
Learn how the device payment program lets you pay for a new device with monthly installments. Check remaining balance, pay off early and upgrade.
Find Phones and Devices
heading
Shop for phones and devices including the latest tablets and smartphones.
How to trade in your mobile device
heading
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Purchase Accessories
heading
Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.
Shipping options for your online purchases FAQs
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Learn about options to get your online wireless orders shipped to you from Verizon.
Upgrade your Verizon mobile device FAQs
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Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.
Video: How Do Device Payments Work?(length: 1:29)
heading
Watch this video to get an overview of how device payments work.
Length: 1:29
Video: How to Trade in Your Device(length: 2:00)
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The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 2:00
Video: How to upgrade your mobile device(length: 3:37)
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With My Verizon, you can check your upgrade eligibility and get the latest and greatest devices on the market. This video will show you how.
Length: 3:37
Video: Return a device or accessory within 30 days(length: 2:00)
heading
Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless for up to 30 days.
Length: 2:00
24/7 automated phone system: call *611 from your mobile