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One Talk - Support Overview

One Talk is a multi-line telephone solution connecting your office phone to your mobile devices, providing business telephone features on any of your common devices.

1st Steps

Mobile app with BlueJeans Meetings Flyer (PDF)

Overview of One Talk Mobile App features and benefits.

One Talk Features Flyer (PDF)

Overview of One Talk Solution including Business and User features.

One Talk First Steps

Learn more about the initial steps to get you started with One Talk services and features, including information about the One Talk Administrator Portal.

One Talk Mobile App - Download and Install

Follow these steps to download and install the One Talk mobile app.

One Talk T67LTE Desk Phone

Learn more about the T67LTE desk phone, the first advanced desk phone with embedded 4G LTE cellular technology available in the USA.

App

One Talk Mobile App / Native Dialer - Park / Retrieve a Call

Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.

BlueJeans Meetings on the One Talk Mobile app

This Guide will help you set up and use BlueJeans meetings on the One Talk mobile app.

One Talk - Install Desktop App - Mac

Here's how to install the One Talk desktop app for Mac.

One Talk - Install Desktop App - Windows

Here's how to install the One Talk desktop app for Windows.

One Talk Desktop App - Set Up Device / Profile

Here's how to set up your profile and device in the One Talk desktop app.

One Talk Desktop App - Sign In

Here's how to sign in to the One Talk desktop app.

One Talk Mobile App - Change Emergency Address

Here's how to change your E911 address via the One Talk mobile app.

One Talk Mobile App - Create and Send a Text Message (SMS)

Here's how to send a text message from the One Talk mobile app.

One Talk Mobile App - Delete Messages

Here's how to delete messages via the One Talk mobile app.

One Talk Mobile App - Manage Call Settings

Here's how to manage call settings (e.g., ringtones, dialpad tones, etc.) via the One Talk mobile app.

One Talk Mobile App - Manage Devices

Here's how to manage devices via the One Talk mobile app.

One Talk Mobile App - Place a Conference Call

Here's how to place a conference call via the One Talk mobile app.

One Talk Mobile App / Android Native Dialer - Place a Video Call

Here's how to place a video call from your One Talk phone.

One Talk Mobile App / Enhanced Dialer - Manage Call Features

Here's how to use call features (e.g., call forwarding, do not disturb, etc.) via the One Talk mobile app.

One Talk Mobile App / Enhanced Dialer - Turn Do Not Disturb Setting On / Off

Here's how to enable or disable the 'Do not disturb' option via the One Talk app.

One Talk T41S/SW, T42S, T42U, T46S/SW IP Desk Phones - View / Reply to a Text Message (SMS)

Here's how to view and/or reply to text messages on your T41S/SW, T42S, T42U, or T46S/SW desk phone.

Video: Installing the One Talk Android App
(length: 1:22)

This video will show you how to install the One Talk app on your Android mobile device.

Length: 1:22

Video: One Talk Android Mobile App Tour
(length: 2:22)

This video will give you a quick overview of the One Talk mobile app on your Android mobile device.

Length: 2:22

Call Handling

One Talk - Native Dialer Call / Feature Codes

Here are the basic dialer features for One Talk.

One Talk - Place a Call

Here's how to place a call from your One Talk phone.

One Talk - Share Name ID

Here's how to change the name that displays on caller ID when you call using your One Talk phone.

One Talk - Transfer a Call (Consultative)

Here's how to perform consultative transfer call with One Talk.

One Talk - Transfer a Call (Direct)

Here's how to transfer a call with One Talk.

One Talk - Voicemail Setup

Here's how to set up your Voicemail for One Talk.

One Talk CP920 IP Conference Phone & T41S/SW, T42S, T42U, T46S/SW IP Desk Phones - Call Recording via USB Storage

Here's how to record call audio to a USB flash drive using your One Talk desk phone.

Video: Adding Participants to a Call on One Talk
(length: 0:51)

This video will show you how to use the 6-way calling feature from the app or dialer.

Length: 0:51

Video: Adding Video to a Voice Call on One Talk
(length: 0:35)

This video will show you how to add a video call to a voice call.

Length: 0:35

Video: Call Transferring on One Talk
(length: 1:02)

This video will show you how to transfer a call to another device on your One Talk account.

Length: 1:02

Video: Handling Multiple Calls on One Talk
(length: 0:58)

This video will show you how to answer and merge multiple calls on a single mobile device.

Length: 0:58

Video: Making a Video Call on One Talk
(length: 0:33)

This video will show you how to make a video call.

Length: 0:33

Video: Merging Multiple Calls on One Talk
(length: 0:59)

This video will show you how to answer multiple calls and merge them in a conference call.

Length: 0:59

Video: Moving Calls on One Talk
(length: 0:48)

This video will show you how to move a call from a desk phone to another device.

Length: 0:48

Video: Receiving Calls From Multiple Devices on One Talk
(length: 0:37)

This video will show you how to receive a call on multiple devices.

Length: 0:37

Video: Using the Bridged Line Feature on One Talk
(length: 0:58)

Learn how to use the Bridged Line feature to monitor and answer calls coming to another person's phone number.

Length: 0:58

Desk phone

One Talk - Desk Phone Icons

Here's how to determine what the various icons for the Desk Phone and/or One Talk portal mean.

Desk phone Business Directory Download

Learn how to configure One Talk Business Directory in My Business.

One Talk Desk Phone - Enable / Disable Text Messaging (SMS)

Here's how to turn the text messaging (SMS) function on your One Talk desk phone on or off.

One Talk Desk Phone - W56HV Cordless Handset - Insert / Remove Battery

Here's how to insert or remove the battery for the W56HV cordless handsets bundled with your W60 DECT IP phone.

One Talk T41P & T46G/GW IP Desk Phones - Enable / Disable Intercom

Here's how to enable / disable Intercom on your One Talk T41P or T46G/GW IP Desk Phone.

One Talk T41P & T46G/GW IP Desk Phones - Set Up Intercom Key

Here's how to set up the intercom key on your One Talk T41P or T46G/GW IP Desk Phone.

One Talk T41P & T46G/GW IP Desk Phones - Use Intercom Key

Here's how to use the intercom key on your One Talk T41P or T46G/GW IP Desk Phone.

One Talk T41P IP Desk Phone - Activate / Set Up Device

Follow these steps to perform initial activation on your One Talk T41P IP desk phone.

One Talk T41P IP Desk Phone - Check Internet Connectivity

Here's how to check internet connectivity on your One Talk T41P IP Desk Phone.

One Talk T41P IP Desk Phone - Factory Reset

Here's how to reset your One Talk T41P IP Desk Phone to factory default settings if your system admin advises you to do so.

One Talk T41P IP Desk Phone - Restart Device

Here's how to restart your One Talk T41P IP desk phone.

One Talk T41P IP Desk Phone - Set Up Speed Dial

Here's how to set up speed dial on your One Talk T41P IP Desk Phone.

One Talk T41P IP Desk Phone - Turn Do Not Disturb (DND) On / Off

Here's how to enable / disable the Do Not Disturb (DND) setting on your One Talk T41P IP Desk Phone.

One Talk T41P, T42U, T46G/GW IP Desk Phones - Place a Conference Call

Here's how to place a conference call on your One Talk T41P, T42U or T46G/GW IP desk phones.

One Talk T41S/SW, T42 Series IP Desk Phones - Park / Retrieve Call

Here's how to park and retrieve calls on your One Talk T41S/SW or T42 series IP Desk Phone.

One Talk T41S/SW, T42S IP Desk Phones - Use Paging Key

Here's how to use the paging function on your One Talk T41S/SW or T42S IP Desk Phone.

One Talk T41S/SW, T42S, T42U IP Desk Phones - Set Up Wi-Fi

Here's how to set up Wi-Fi on your One Talk T41S/SW or T42 series IP Desk Phones.

One Talk T41S/SW, T42S, T42U, T46G/GW, T46S/SW, T49G IP Desk Phones - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your One Talk T41S/SW, T42S, T42U, T46G/GW, T46S/SW or T49 IP Desk Phone.

One Talk T41S/SW, T42S, T42U, T46G/GW, T46S/SW, T49G IP Desk Phones - Turn Bluetooth On / Off

Here's how to turn Bluetooth on and off from your One Talk T41S/SW, T42 series or T46 series IP desk phone.

One Talk T41S/SW, T42S, T42U, T46S/SW IP Desk Phones - Create and Send a Text Message (SMS)

Here's how to create and send a text message from supported T41 / T42 / T46 series IP desk phones.

One Talk T41S/T41SW & T42S IP Desk Phones - Enable / Disable Paging

Here's how to turn the paging function on or off for your One Talk T41S/SW or T42S IP Desk Phone.

One Talk T5xW Series IP Desk Phones & T67LTE 4G LTE Desk Phone - View / Reply to a Text Message (SMS)

Here's how to view and/or reply to text messages on your T5xW series or T67LTE desk phone.

Video: One Talk from Verizon Connecting Ethernet
(length: 0:48)

Watch this video to learn how to connect your desk phone to Ethernet.

Length: 0:48

Video: One Talk from Verizon Unboxing and Phone Assembly
(length: 1:14)

Watch this video to learn how to assemble and initialize your One Talk desk phone.

Length: 1:14

Documentation

Faxing with eFax Corporate: A Guide for eFax Corporate Users (PDF)

This guide teaches you how to send, receive, open, print & save faxes. Learn how to access your eFax Corporate account, edit your profile & change your preferences.

Important Customer Information - One Talk (PDF)

Important Customer Information for One Talk.

New One Talk Customer Checklist (PDF)

Find more information about One Talk with this customer checklist.

One Talk BH76 Bluetooth Wireless Business Headset Spec Sheet (PDF)

View the technical specifications and benefits of our BH76 Bluetooth Wireless Business Headset.

One Talk Busy Lamp Field User Guide (PDF)

This User Guide provides instructions on how to set up and configure Busy Lamp Field, which allows One Talk desk phone users to monitor the status of other users in their group and answer incoming calls.

One Talk CP860 IP Conference Phone User Guide (PDF)

Find more information about the One Talk CP860 IP Conference Phone in our User Guide.

One Talk CP920 Conference Phone Quick Install Guide (PDF)

Get instructions on how to install and set up the One Talk CP920 Conference Phone.

One Talk CP920 Conference Phone Quick Reference Guide (PDF)

This Quick Reference Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

One Talk CP925 IP Conference Phone Quick Start Guide (PDF)

Learn the basics to start using your CP925 phone including assembly, Wi-Fi connections, features and more.

One Talk CP925 IP Conference Phone Spec Sheet (PDF)

View the technical specifications and benefits of our One Talk CP925 conference phone.

One Talk CP925 IP Conference Phone User Guide (PDF)

This User Guide provides you with the basics to start using your One Talk CP925. Learn about set up, calling features, Bluetooth, Wi-Fi, maintenance & more.

One Talk CP960 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk CP960. Learn how to assemble the phone, manage calls and customize features.

One Talk CP960 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CP960 conference phone.

One Talk CP960 User Guide (PDF)

This User Guide can help you get the most out of your One Talk CP960. Learn about set up, advanced feature use and making and managing calls.

One Talk CP965 IP Conference Phone Quick Start Guide (PDF)

Learn the basics to start using your CP965 phone including assembly, Wi-Fi connections, features and more.

One Talk CP965 IP Conference Phone Spec Sheet (PDF)

View the technical specifications and benefits of our One Talk CP965 conference phone.

One Talk CP965 IP Conference Phone User Guide (PDF)

This User Guide provides you with the basics to start using your One Talk CP965. Learn about set up, calling features, Bluetooth, Wi-Fi, maintenance & more.

One Talk CPE90 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CPE90 expansion microphones that work as an additional audio input device for the CP960 IP conference phone.

One Talk CPW65 DECT Wireless Microphones Spec Sheet (PDF)

View the technical specifications and benefits of our CPW65 DECT Wireless Microphones.

One Talk CPW90 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk CPW90. Learn how to assemble the phone, manage calls and customize features.

One Talk CPW90 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk CPW90 expansion microphone that works as an additional audio input device for the CP960 IP conference phone.

One Talk DECT IP Phone Quick Install Guide (PDF)

Get instructions on how to install and set up the One Talk DECT IP Phone.

One Talk DECT IP Phone User Guide (PDF)

The User Guide for the Verizon One Talk DECT IP Phone shows how to set up, customize and troubleshoot your phone. Share a business phone number across multiple devices.

One Talk Dialer Feature Access Code (FAC) (PDF)

Find more information about One Talk with this Feature Access Code list.

One Talk EXP50 Expansion Module User Guide (PDF)

This User Guide can help you get the most out of your One Talk EXP50 Expansion Module. Learn how to install, set up, customize and configure the screen and more.

One Talk EXP50 Expansion Module for the T53W, T54W and T57W (PDF)

Learn how to connect the One Talk EXP50 Expansion Module to your T53W, T54W or T57W desk phone.

One Talk Resource List (PDF)

Find more information about One Talk with this resource list.

One Talk Site Qualification Tool (PDF)

Use Verizon's One Talk Site Qualification Tool to perform tests to help determine the readiness of a business location prior to installation of One Talk.

One Talk T41P IP Desk Phone User Guide (PDF)

Find more information about the One Talk T41P IP Desk Phone in our User Guide.

One Talk T42U IP Desk Phone Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk T42U. Learn how to assemble the phone, manage calls and customize features.

One Talk T42U IP Desk Phone Specifications (PDF)

Review the key features and benefits for your T42U, including display, interface, network and security, physical features, and other specifications.

One Talk T42U IP Desk Phone User Guide (PDF)

This User Guide can help you get the most out of your One Talk T42U. Learn how to start the phone, call functions, customizing your phone and more.

One Talk T46G and T46GW IP Desk Phone User Guide (PDF)

Find more information about the One Talk T46G and T46GW IP Desk Phone in our User Guide.

One Talk T49G IP Desk Phone User Guide (PDF)

Find more information about the One Talk T49G IP Desk Phone in our User Guide.

One Talk T53W IP Desk Phone Specifications (PDF)

Review the key features and benefits for your T53, including display, interface, network and security, physical features, and other specifications.

One Talk T54W IP Desk Phone Specifications (PDF)

Review the key features and benefits for your T54, including display, interface, network and security, physical features, and other specifications.

One Talk T57W IP Desk Phone Specifications (PDF)

Review the key features and benefits for your T57, including display, interface, network and security, physical features, and other specifications.

One Talk T5W T53W T54W T57W Series Phones User Guide (PDF)

This User Guide can help you get the most out of your One Talk T5W phones. Learn about hardware, screens, icons, features, & more for your T53, T54 & T57 desk phones.

One Talk T67LTE 4G Desk Phone Quick Start Guide (PDF)

Get instructions on how to install and set up the One Talk T67LTE 4G Desk Phone.

One Talk T67LTE 4G Desk Phone Specification Sheet (PDF)

Technical specifications and benefits of the One Talk T67LTE 4G Desk Phone.

One Talk T67LTE 4G Desk Phone User Guide (PDF)

Get detailed information about the One Talk T67LTE 4G Desk Phone.

One Talk T67LTE Desk Phone

Learn more about the T67LTE desk phone, the first advanced desk phone with embedded 4G LTE cellular technology available in the USA.

One Talk UVC34 USB Video Bar Spec Sheet (PDF)

View the technical specifications and benefits of our UVC34 USB Video Bar.

One Talk VZP59 Quick Start Guide (PDF)

This Quick Start Guide provides you with the basics to start using your One Talk VZP59. Learn how to assemble the phone, manage calls and customize features.

One Talk VZP59 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk VZP59 Executive IP desk phone with video camera.

One Talk VZP59 User Guide (PDF)

This User Guide can help you get the most out of your One Talk VZP59. Learn about set up, advanced feature use and making and managing calls.

One Talk W59VR Ruggedized Cordless Handset for the W60 Quick Start Guide (PDF)

Familiarize yourself with the package contents, assembly and safety instructions, and features of your W59VR handset for the One Talk W60 IP DECT Phone.

One Talk W59VR Ruggedized Cordless Handset for the W60 Specifications (PDF)

Review the key features & benefits for your ruggedized W59VR. Scratch & disinfectant resistant handset includes HD Voice, color screen, built-in Bluetooth, more.

One Talk W59VR Ruggedized Cordless Handset for the W60 User Guide (PDF)

This User Guide helps you get the most out of your W59VR handset. Learn about hardware, screens, icons, call features, customization, audio settings, bluetooth, more.

One Talk W78B IP DECT Base Station & W78HV Wireless Handset User Guide (PDF)

This User Guide provides you with the basics to start using your One Talk W78B and W78HV. Learn how to set up & customize your phone, calling features & more.

One Talk W78B IP DECT Base Station Quick Start Guide (PDF)

Learn the basics to start using your W78B DECT IP Base Station including assembly, registration, tech support and more.

One Talk W78B IP DECT Base Station Spec Sheet (PDF)

View the technical specifications and benefits of our One Talk W78B DECT IP Base Station.

One Talk W78HV Wireless Handset Spec Sheet (PDF)

View the technical specifications and benefits of our W78HV Wireless Handset for the W78B Base Station.

One Talk YLPOE30 Specifications Sheet (PDF)

Get the specifications sheet for the One Talk Power over Ethernet (PoE) adaptor that provides the power supply and data connection for the CP960 IP conference phone.

One Talk desk phones - comparison chart (PDF)

Compare features and specifications for One Talk desk phone models T67LTE, T42U, T53W, T54W, T57W, VZP59, W78B/HV, CP925, and CP965.

One Talk, Meet Your Device, WF 40 Wi-Fi USB Dongle (PDF)

Get to know your One Talk WF 40 Wi-Fi USB Dongle.

One Talk, Meet Your Phone, CP860 IP Conference Phone (PDF)

Get to know your CP860 IP Conference Phone.

One Talk, Meet Your Phone, EXP 40 Expansion Module (PDF)

Get to know your One Talk EXP 40 Expansion Module.

One Talk, Quick Install Guide, T41P IP Desk Phone Basic (PDF)

Find more information about the One Talk T41P IP Desk Phone Basic in our Quick Install Guide.

One Talk, Quick Install Guide, T46G IP Desk Phone Medium (PDF)

Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Install Guide.

One Talk, Quick Install Guide, T49G IP Desk Phone Executive Video (PDF)

Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Install Guide.

One Talk, Quick Reference Guide, DECT IP Phone (PDF)

Find more information about the One Talk DECT IP Phone in our Quick Reference Guide.

One Talk, Quick Reference Guide, T41P IP Desk Phone Basic Installation (PDF)

Find more information about the One Talk T41P IP Desk Phone Basic Installation in our Quick Reference Guide.

One Talk, Quick Reference Guide, T46G IP Desk Phone Medium (PDF)

Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Reference Guide.

One Talk, Quick Reference Guide, T49G IP Desk Phone Executive Video (PDF)

Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Reference Guide.