Verizon wireless LTE Home Internet plans FAQs

Use our availability checker to find out if one of our Home Internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Note: Wireless home internet service may require a direct line of sight between our cell site and your home. That's why sometimes addresses on the same block may have coverage, while others may not.

If your area isn't covered by one of our Home Internet services currently, sign up for updates. We'll let you know if we extend service in your location.

We offer two LTE Home Internet plans:

LTE Home - Wireless home internet, powered by our 4G LTE network. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Home Internet router included.
• Up to 50% off the monthly plan cost when you have an eligible Unlimited mobile plan.
• 30-Day Satisfaction Guarantee
• 2-year price guarantee

LTE Home Plus - All the benefits of LTE Home, plus:

• Verizon Cloud Unlimited on us, a $19.99/month value
• 3-year price guarantee

Check our LTE Home Internet page for current promotions.

The cost of wireless LTE Home Internet depends on the plan and payment method you choose. Potential savings include:

• Monthly discount if you also have certain Verizon mobile phone plans.*
• Special pricing if you qualify for the federal Affordable Connectivity Program (ACP). ACP provides subsidized internet service for eligible customers.

Here's the standard monthly cost of each of our LTE Home Internet plans, and how you can save:

Prices above include optional $10/month savings with Auto Pay and paper-free billing.TT

Check LTE Home Internet availability in your area.

*Unlimited Plus and these no longer available plans: 5G Do More, 5G Play More, 5G Get More, One Unlimited for iPhone. Requires paper-free billing and Auto Pay with debit card, bank account, or Verizon Visa® Card. $10/month more without Auto Pay. Subject to credit approval.

The Affordable Connectivity Program (ACP) is a federal program that provides subsidized internet service for eligible customers.

ACP qualified customers can get:

• Up to one $30/month subsidy for each eligible household
• Up to one $75/month subsidy for each eligible household on Tribal lands

If you qualify for ACP, you'll automatically qualify for our Verizon Forward Program. With ACP and Verizon Forward Program, customers can get free internet service.

Note: The ACP has replaced the Emergency Broadband Benefit program.

If for any reason you're unhappy with your LTE Home service, you can cancel and get a refund of the service charge.*

To be eligible for the refund you must:

• Cancel within the first 30 days after setup of service.
• Return the equipment within 30 days from the date of cancellation.
  
  Learn more with our Home Internet Terms of Service.

Your 30-Day Satisfaction Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.
**Re-ordering through chat is only available after calling us first.

We guarantee that your monthly LTE Home Internet service price won't change for either:

• 2 years with the LTE Home plan, or
• 3 years with the LTE Home Plus plan

And since there's no annual contract, you're in control.

When your guarantee period is over, we'll give you advance notice of pricing changes, if any.

You can start the process of getting Home Internet service by either:

• Checking availability and signing up at verizon.com/home
• Seeing if you're eligible for the FCC's Affordable Connectivity Program

You'll see a variety of shipping and setup options when you order.

You can check the status of your home internet order by either:

• Visit the Order Status page.
  
  Use the order number and location code from our confirmation email.
• Sign in to My Verizon app or website to view your orders.

When you order Home Internet service, we send you a router suited to the network coverage in your area:

• LTE Home and LTE Home Plus include our Verizon Home Internet router*.
• Our equipment is prepared to plug and play so you can set it up yourself.

Learn how to install and set up your Verizon LTE Home Internet.

*If you cancel service, you must return the Verizon-owned equipment.

That depends on whether 5G Home Internet is available in your area* and which LTE Home Internet router you have:

• LTE Home Internet Router (1st gen) – This router doesn't have 5G capabilities, so you aren't able to upgrade to 5G Home Internet at this time. We're currently developing a way to upgrade your existing LTE Home Internet service to 5G Home Internet, where 5G Home Internet is available.
• Verizon Internet Gateway (ASK-NCQ1338) – Visit the Manage plan page in My Verizon and select the router. Follow the onscreen prompts to change your plan. When prompted, select the 5G Home Internet plan you want and complete the process for the plan change.
  
  

  Note:

  • This router has 5G capabilities. Learn more about using 5G on this router.
  • If you have existing device payments and promotional credits for the router, you'll continue to see those applied to your line after you switch to 5G Home Internet.

*If you don't see a 5G Home Internet plan option listed in My Verizon, 5G Home Internet isn't available at your address at this time.

Use My Verizon app or website to manage your Verizon plan and service:

• View, understand and pay your bill anytime
• Access support information and troubleshooting tools
• Discover new products and special offers