Mobile + Home Rewards FAQs

As of 6/16/22, the Mobile + Home Rewards program has been closed to new enrollments. If you are currently enrolled in Mobile + Home Rewards today, there is no impact to you.

Our Mobile + Home Rewards program provides you benefits based on the mobile and Fios Home Internet plans you have.

Your Mobile + Home Rewards benefits can include up to $20/month in total discounts (or if you're new to both Verizon mobile and Verizon Fios, get up to $30/month in total discounts if you added both services within 30 days of each other).

See our current mobile plans.

See our current Fios Home Internet plans.

Visit our Verizon Mobile + Home Rewards Terms to learn more about the program.

You can check Fios availability for your area right now by entering your address and mobile number.

Mobile + Home Rewards is no longer open to new enrollments.

Already have both mobile and Fios Home Internet, but not enrolled in Mobile + Home Rewards? Here's how to enroll in our new Mobile + Home Discount program.

Prior to 6/16/22, customers were eligible to enroll in Mobile + Home Rewards if they had Verizon mobile and Fios Home Internet services*. Customers who enrolled prior to 6/16/22 will stay enrolled if they meet the requirements below:

• You have a mobile plan and Fios Home Internet plan.
• You will continue to qualify for the Welcome Offer for an extra $10/month, if you were new to both Verizon mobile and to Fios Home Internet, and you activated your services within 30 days of each other.
• Verizon mobile plan must have an active smartphone or tablet.

*An eligible Verizon mobile plan and Fios Home Internet plan is required. Accounts must be in good standing. Offer does not include prepaid plans. All discounts apply as long as Verizon provides the program and you maintain both services.

You can cancel enrollment in Mobile + Home Rewards through your My Verizon mobile account:

1. Visit the Savings & Promos center.
2. Click Manage.
3. Under Manage enrollment, tap Cancel enrollment.
4. Tap Continue.
5. Tap Yes.

You'll no longer be enrolled in the Mobile + Home Rewards and won't receive bill discounts.

If you don't have access to My Verizon mobile, you can contact us to cancel enrollment in Mobile + Home Rewards:

• Verizon mobile Contact Us
• Verizon home (Fios) Contact Us

If you:

• Make a change that still qualifies you for Mobile + Home Rewards, your reward level automatically changes to the new level, if applicable.
• Make a change that disqualifies you from Mobile + Home Rewards, your enrollment in Mobile + Home Rewards automatically ends and you no longer receive the associated monthly discounts.

We'll give you details about your Mobile + Home Rewards eligibility when you make the plan change.

If you cancel your Verizon Fios Home Internet or Verizon mobile service (either one or both) enrollment in Mobile + Home Rewards ends automatically for both accounts, and you no longer receive the associated monthly discounts.

If your Verizon mobile and Fios Home Internet accounts are both suspended, your Mobile + Home Rewards discounts are suspended.

If your mobile account is suspended, but your Fios account is active:

• You still get a Mobile + Home Rewards account level discount for the active account (e.g., if you were getting $10/month discount total, you get a $5/month discount on the Fios account only).

If your Fios account is suspended, but your mobile account is active:

• You still get a Mobile + Home Rewards account level discount for the active account (e.g., if you were getting $10/month discount total, you get a $5/month discount on the active mobile account only).

Benefits automatically start again when the accounts resume.

Only 1 Mobile + Home Rewards enrollment is available per account.

Depending on your plan, you may be eligible to have other promotions on your account, along with Mobile + Home Rewards, including these and others:

• First Responders, Military, Nurses, Teachers or Student discount.
• Some limited-time Verizon mobile and Fios joint device offers.
• Auto Pay monthly discounts may be available if you sign up for Auto Pay and paper-free billing.

Here's who can help with your Mobile + Home Rewards questions:

• Verizon mobile Customer Service to get help with your Verizon mobile account questions.
• Verizon Fios (Home Internet) Customer Service for help with your Verizon Fios account questions.