Verizon 5G Home Internet and LTE Home Internet Terms of Service

Service Availability and Use. Unfortunately, we can't guarantee that our 5G Home Internet or LTE Home Internet service will be available at your address, even if we accept your order and you or we attempt to install it. The 5G Home Internet service uses 4G LTE when 5G Ultra Wideband is not available. The 5G Home Internet and LTE Home Internet service (i) is to be used exclusively at the address that you provided in your order and only for your personal residential, and non-commercial use in a single residential unit, (ii) does not support static IP addresses, (iii) may not be compatible with some live TV streaming services (you should verify compatibility with your streaming provider), and (iv) speeds vary depending on address/location, plan, equipment, signal strength, and network connection. You may not resell or permit anyone else to resell the 5G Home Internet or LTE Home Internet service in whole or in part, make the service available to others to use outside of your residential unit, or relocate the service or equipment without notifying us and receiving our consent, as described below. Any violation of this Terms of Service, the Customer Agreement, or any Verizon policy may result in suspension or termination of the 5G Home Internet or LTE Home Internet service without notice.

Equipment. You must use equipment that we certify for use with the 5G Home Internet or LTE Home Internet service. Equipment varies depending on address/location, network connection, and plan. All equipment is not compatible with all plans, and certain equipment offers may not be available everywhere. Once that equipment is set up by you or our technician, please don’t move it to a different location or position without our authorization (just contact us and ask, so we can let you know), as you may lose service.

Verizon-Owned Equipment. We (or our authorized retailers) will provide you with equipment, which may include a combined or separate 5G/LTE receiver and Wi-Fi router to use with your 5G Home Internet or LTE Home Internet service. That equipment (i) will continue to be owned by us, and you can't use it for any other purpose, move it to a different location or position without our authorization (just contact us and ask, so we can let you know), tamper with or intentionally damage it, or allow anyone else to service it, (ii) can only be used with the 5G Home Internet or LTE Home Internet service, (iii) will not function on any other carrier’s network, and (iv) contains a Subscriber Identity Module (SIM) card that is only authorized for use in the equipment it came in, so you may not remove the SIM card and insert it into another device. We will repair and maintain that equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you will have to pay the replacement cost of it. If any of that equipment is stolen, please provide us with a copy of your police report, so that you are not charged for it.

Customer-Owned Equipment. Any equipment that you purchase, such as a Wi-Fi extender, Wi-Fi extender mini, wireless home phone, or video streaming hardware, is owned by you, and you are responsible for its repair, maintenance and replacement at your own expense, even if we give you any of this equipment for free as part of a promotion. Similarly, if you purchased or we gave you the Verizon Internet Gateway prior to May 31, 2022, then you own it, subject to the below cancellation and return policy, and you are responsible for its repair, maintenance and replacement at your own expense. If we gave you or you previously purchased a Verizon Internet Gateway for use with LTE Home Internet service, then you may also use that with some 5G Home Internet plans. If you previously purchased the Verizon Internet Gateway under our Device Payment Agreement (DPA) and use it with the LTE Home Internet or 5G Home Internet service, then your DPA and any associated bill credits will continue for the duration of the DPA term.

Installation/Setup and Access to Your Premises. Professional installation/setup is not available at all locations or with all equipment and plans. If you need professional installation/setup and it's available at your location with your plan and the equipment provided, we will attempt to install/setup the 5G Home Internet service at the address that you provided in your order. If you self-install/set up the 5G Home Internet or LTE Home Internet service and equipment, carefully follow the installation/setup instructions provided in the box(es) and My Verizon app. Your 5G Home Internet service includes 30 days of free 5G Home setup support to assist with installation and setup, should you need it. After 30 days, 5G Home setup support will automatically end. From time to time, we may conduct signal testing outside your address or access your outdoor receiver to service, inspect, upgrade, replace and/or remove it. If you rent or live in an area that has a homeowners/property owners association (or similar organization that may require approval for installation in a common area), they may need to approve the installation/setup of the equipment outside of your home and you are responsible for obtaining all necessary approvals.

Changing Service Location. You may not move the 5G Home Internet or LTE Home Internet service or equipment to another address without our authorization. If you are moving to a new address and wish to continue using the 5G Home Internet or LTE Home Internet service, then please contact us to confirm coverage and whether you can install/setup it or need professional installation/setup at your new address. If you move without notifying us, then we may not be able to provide service to you.

Cancelation and Equipment Returns. We may cancel your order or service, if (a) 5G Ultra Wideband, 5G or 4G LTE coverage is insufficient or unavailable at your address, (b) installation/setup cannot be completed for any reason, or (c) within 30 days after you ordered, you do not complete Self Setup or schedule professional installation/setup to occur (where available). Upon termination of your order or service, you should return the Verizon-owned equipment (currently, Verizon Internet Gateway, Verizon Receiver or 5G Internet Gateway and separate router, if provided for certain setups, and the power adapter and ethernet cable that came with the equipment) to us in an undamaged condition (subject only to reasonable wear and tear) within 30 days after cancellation, or you may be charged an unreturned equipment fee of up to $300 per unit of equipment. If we gave you the Verizon Internet Gateway prior to May 31, 2022 and your order or service is canceled within 180 days, you must return the Verizon Internet Gateway to us in an undamaged condition (subject only to reasonable wear and tear) within 30 days after cancelation, or you may be charged back up to $240. For all of these equipment returns, please contact us at 800-922-0204, so that we can provide you with a return shipping label and box. If you don't cancel your service, then your service charges will continue to apply, even if you return the equipment. If we ask you to leave any outdoor equipment in place, you will not be charged an unreturned equipment fee for it. Any other devices or accessories that you purchased with your home internet order, such as a Wi-Fi extender or Wi-Fi extender mini, are subject to our standard return policy.

These Terms of Service may be modified by us from time to time without advance notice.

6/1/22