Paying your Verizon mobile bill FAQs

Here's how you can pay your wireless bill in My Verizon, online, in a Verizon store or by phone or mail:

You can add or change your bill payment method on the Payment settings page in My Verizon.

If you aren't able to edit a payment method for security reasons (e.g., a credit card’s numbers can’t be changed), you can set up a new payment method with the updated information and delete the old method.

Note: If you agreed to the Backup Payment Agreement when you placed your order, you agreed to have us store your credit/debit card information to use in the event your account enters Final Bill Default. This encrypted information can't be viewed or deleted.

Register for My Verizon to pay your bill, manage your plan and more.

To pay your bill in cash you can go to a:

• Verizon Store
• CheckFreePay - Certain locations may also accept debit card payments
• Western Union - Certain locations may also accept debit card payments

You can also check our Payment locations to see other stores that accept payments for your Verizon mobile and/or Fios Home Internet bill.

Note:

• Be sure to call and confirm before visiting a location.
• You may be charged up to a $3 convenience at non-Verizon locations for making a payment.

To pay your bill, you can use one of Verizon’s numerous free self-serve options, including the My Verizon app, My Verizon website, any Bill Pay Kiosk at a Verizon retail store, or the Verizon Automated Phone System by dialing #PMT on any mobile phone. However, if you decide to pay your bill over the phone through Customer Service, via credit card, debit card, gift card or checking account, you will be charged an Agent Assistance Fee of $10.

Check with your bank or card company to see if they charge a fee for processing the transaction.

You can mail payment by check or money order. Find your nearest payment mailing address by entering your ZIP code on the Contact Us page.

Note: A non-sufficient funds fee is charged for a returned check. The  fee amount depends on your state:

• $20 in Colorado, Connecticut, Idaho, Indiana, New York and Utah
• $25 in all other states

Visit our Verizon Gift Card FAQs to learn how to apply your gift card to your Verizon mobile or home bill.

If your account is disconnected you can pay your bill by signing in to My Verizon with your User ID (your mobile number won't work). You can retrieve your User ID if you've forgotten it.

If you can't sign in or if your account is inactive, pay your bill by on our Disconnected Accounts website. Enter your mobile number, last name and ZIP code. You can use this website for 6 months after disconnecting your account. After 6 months, use the Pay My Bill website.

Your payment due date is shown on the first page of your bill. Go to your Bill Overview in My Verizon. Scroll down and click the Bill pdf.

You can make your payment anytime on or before the due date. Visit our Billing Statements FAQs to learn more.

If you’re the account owner or the account manager, you can change your payment due date.

We automatically send you an email or text message reminder for payment if:

• You set up a My Verizon account.
• You have a balance due and haven’t made a payment 2 days before the payment due date.
• You're not signed up for AutoPay.

As the account owner or account manager, you can set emails and texts to notify you when your bill is ready and when it’s time to make a payment. Learn how to set up reminders to know when your bill is due.

Visit our Billing Statements FAQs to learn more.

Yes. If you're the account owner or the account manager, you can change your bill’s due date once per billing period. Call Customer Service or call *611 from your phone to change.

Keep in mind:

• Changes can't be made while the current bill is processing (during the 4 days after your billing period ends).
• When you change your payment due date, your billing period changes.
• To adjust from the old to the new billing period, you may get up to 3 separate bill statements in 45 days. Each bill may include a device payment charge (if applicable) and each must be paid.*

Note: If you need to change just an upcoming payment date because of unexpected circumstances, you can consider a payment arrangement instead of changing your billing period. You can make a payment arrangement on the Payment options page in My Verizon.

*The total number of your device payments doesn't change.

Your bill payment is processed:

• Scheduled payments - Are debited from your checking account or charged to your credit/debit card on the scheduled payment date.
• One-time payments - Are debited or charged within 24 hours of submitting the payment.

Multiple people on the account can pay individual charges. Keep in mind:

• If you're using Auto Pay, that automatic payment can't be split among different payment methods.
• If you're getting an Auto Pay and paper-free billing discount, you must use the Auto Pay payment method or the discount won't be applied.
• The Account Owner is ultimately responsible for all charges.

Here's how different people on your account can pay a portion of the bill:

1. Each person can pay the Account Owner directly. To see each line's charges, go to your Bill overview in My Verizon. Scroll to Account Charges and expand the plus symbol by each device's line.
2. Make the person who wants to pay an Account Manager. Then he or she can view billing details and pay his or her portion. Make someone an Account Manager on the Account management page in My Verizon.
   • Pay through My Verizon – When a bill is unpaid and has a balance due or past due, the Account Manager can schedule a payment. If a bill is paid, you can use the advance payment option and pay any amount toward the upcoming bill.
     
     Note: Advance payments can only be made with a credit card. You can pay up to $500 over the balance due.
   • Pay by dialing #PMT from a Verizon device.

Note: The limit is 3 account managers per account.

3. Create a sub-account. A sub-account is a separate account in your name that has a different mailing address. If you want a relative who lives elsewhere to get a bill for his portion of your services, you can put his line on a sub-account. Contact Customer Service to start a sub account.

Yes. If your bill:

• Is due or past due and unpaid - You may be able to make a payment arrangement and split your bill into 2 payments. Learn more about payment arrangements.
• Isn't due - You can make advance payments. Advance payments can only be made with a credit card or debit card. You can pay up to $500 over the balance due.

If we don't get your payment on or before the due date we charge whichever is greater:

• A late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance
• A flat $5 per month (if allowed by law in the state of your billing address)

If you can’t pay your bill, you may be able to set up a payment arrangement to ensure your service stays active until you can pay you bill. You can either set up a promise to pay or you can schedule a payment for when your funds will be available. Learn more at our Payment Arrangement & Promise to Pay FAQs.