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Verizon Internet Gateway (ASK-NCQ1338FA) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338FA).
Activate and setup

Learn how to activate your Internet Gateway


Troubleshoot

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA) User Guide (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA). Learn about set up, advanced features & navigation.

Verizon Internet Gateway - Optimize 5G Signal Strength

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Battery & Power

5G Home Internet - Power Considerations

If your Internet Gateway is having power issues, view this info.

Calling & Dialing

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Device Settings

Verizon Internet Gateway (ARC-XCI55AX) - Set Up Port Forwarding

Here's how to set up port forwarding as an advanced networking option on your Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Up Port Forwarding / Virtual Servers

Here's how to set up port forwarding / virtual servers, an advanced networking option on your Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Lock, Unlock, Password & Security

4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings

Here's how to rename the Wi-Fi network or change the password for a 4G LTE Home or 5G Home device via the My Verizon app.

Operating System & Software

Verizon Internet Gateway (ASK-NCQ1338FA) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Internet Gateway (ASK-NCQ1338FA).

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze a 5G Home Wi-Fi network signal quality via the My Verizon app.