TCL FLIP Pro - Support Overview | Verizon Customer Support

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

TCL FLIP Pro User Guide (PDF)

This User Guide can help you get the most out of your TCL FLIP Pro. Learn about set up, feature use and navigation.

TCL FLIP Pro - Activate / Set Up Device

Here's how to quickly set up your FLIP Pro.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files - Basic Phones

TCL FLIP Pro - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your FLIP Pro and a computer.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

TCL FLIP Pro - Insert / Remove Battery

Here's how to insert / remove the battery for your FLIP Pro.

TCL FLIP Pro - View Battery Info

Here's battery info (e.g., Usage Time, Standby Time) and tips for extending battery life for your FLIP Pro.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

TCL FLIP Pro - Delete Paired Bluetooth Connection

Here's how to delete paired Bluetooth devices from your FLIP Pro.

TCL FLIP Pro - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your FLIP Pro on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

TCL FLIP Pro - Add / Remove Speed Dial Number

Here's how to add and remove a speed dial number on your FLIP Pro.

TCL FLIP Pro - Answer Options

Here's how to change the way your FLIP Pro answers calls.

TCL FLIP Pro - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your FLIP Pro.

TCL FLIP Pro - Call a Number

Here's how to make a call from your FLIP Pro.

TCL FLIP Pro - Delete Call History

Here's how to delete the call history from your FLIP Pro.

TCL FLIP Pro - Place a Conference Call

Here's how to make a conference call on your FLIP Pro.

TCL FLIP Pro - View Call History

Here's how to view the call history of your FLIP Pro.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

TCL FLIP Pro - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your FLIP Pro.

TCL FLIP Pro - Move Pictures or Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your FLIP Pro to an SD / memory card.

TCL FLIP Pro - Record and Send Video via Messaging

Here's how to record and send a video using your FLIP Pro.

TCL FLIP Pro - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your FLIP Pro.

TCL FLIP Pro - Send Existing Picture via Messaging

Here's how to send a picture message from your FLIP Pro.

TCL FLIP Pro - Send Existing Video via Messaging

Here's how to send a video message from your FLIP Pro.

TCL FLIP Pro - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your FLIP Pro.

TCL FLIP Pro - View Pictures / Videos

Here's how to view pictures and video files on your FLIP Pro.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

TCL FLIP Pro - Add a Contact

Here's how to add a contact on your FLIP Pro.

TCL FLIP Pro - Delete a Contact

Here's how to delete a contact from your FLIP Pro.

TCL FLIP Pro - Edit a Contact

Here's how to edit a contact on your FLIP Pro.

Data

TCL FLIP Pro - Allow / Deny Data Roaming

Here's how to turn data roaming for your FLIP Pro on or off.

TCL FLIP Pro - Turn Data On / Off

Here's how to turn the mobile data for your FLIP Pro on or off.

Date & Time

TCL FLIP Pro - Set Date and Time

If your FLIP Pro shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

TCL FLIP Pro - View Phone Number

Here's how to view the phone number programmed into your FLIP Pro.

TCL FLIP Pro - View Device ID

Here's how to find the device ID (IMEI) on your FLIP Pro.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

TCL FLIP Pro - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and font size for your FLIP Pro.

TCL FLIP Pro - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your FLIP Pro, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:24

GPS & Location Based Services

TCL FLIP Pro - Turn GPS Location On / Off

Here's how to turn the GPS location for your FLIP Pro on or off.

Internet & Web Browser

TCL FLIP Pro - Open Web Browser

Here's how to access the web browser on your FLIP Pro.

Language

TCL FLIP Pro - Language Selection

Here's how to change the language on your FLIP Pro.

Lock, Unlock, Password & Security

TCL FLIP Pro - Lock Code

Here's how to change the lock code for your FLIP Pro.

TCL FLIP Pro - Set Up Phone Lock

Here's how to manage the security lock code for your FLIP Pro.

TCL FLIP Pro - Unlock Screen

Here's how to unlock the screen on your FLIP Pro.

Memory/Storage

TCL FLIP Pro - Check Device Storage

Here's how to free up space if your FLIP Pro runs slow or crashes or resets or you can't save media.

TCL FLIP Pro - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your FLIP Pro.

TCL FLIP Pro - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your FLIP Pro.

TCL FLIP Pro - Memory Save Location

Here's how to change the location where your FLIP Pro saves media files.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

TCL FLIP Pro - Play Music Files

Here's how to play music files on your FLIP Pro.

Operating System & Software

TCL FLIP Pro (Postpaid / Voice & Text) Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL FLIP Pro (Postpaid / Voice & Text).