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Verizon 5G MiFi® M1000 - Support Overview

Find support and online tools for your Verizon 5G MiFi M1000.
Setup and additional info

Learn how to set up your 5G MiFi M1000

Device tutorial


Software version
Learn how to check the software version on your 5G MiFi M1000.

Troubleshoot

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

5G MiFi M1000 - Activate / Set Up Device

Here's how to activate your 5G MiFi M1000.

5G MiFi M1000 - Sign in to the Admin Page

Here's how to navigate to the admin page for your 5G MiFi M1000.

5G MiFi M1000 - View Connected Devices

Here's how to view info about devices connected to your 5G MiFi M1000.

Alerts & Reminders

5G MiFi M1000 - Manage Alerts / Notifications

Here's how to turn audio alerts (e.g., Low battery, USB mode etc.) for your 5G MiFi M1000 on or off.

Battery & Power

5G MiFi M1000 - Battery Power Management Settings

Here's how to configure display, sleep and power-down options for your 5G MiFi M1000.

5G MiFi M1000 - Insert / Remove Battery

Here's how to insert / remove the battery on your MiFi M1000.

5G MiFi M1000 - View Battery Info

Here's info on the battery for your MiFi M1000.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Data

5G MiFi M1000 - View Data Usage

Here's how to view how much data your 5G MiFi M1000 has used.

Device ID & Info

5G MiFi M1000 - View Device ID

Here's how to find the device ID (IMEI) for your 5G MiFi M1000.

5G MiFi M1000 - View Phone Number

Here's how to view the mobile number your 5G MiFi M1000 is using.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

5G MiFi M1000 - Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your 5G MiFi M1000.

5G MiFi M1000 - DMZ Settings

Here's how to test your 5G MiFi M1000 firewall settings.

5G MiFi M1000 - Edit Access Point Name (APN)

Here's how to configure which APNs your 5G MiFi M1000 can use.

5G MiFi M1000 - MAC Filtering

Here's how to control MAC address access for your 5G MiFi M1000.

5G MiFi M1000 - Port Filtering

Here's how to block access to services or apps on your 5G MiFi M1000.

5G MiFi M1000 - Port Forwarding

Here's how to configure your 5G MiFi M1000 port settings if access is blocked.

5G MiFi M1000 - Restore Settings to Factory Defaults

Here's how to reset your MiFi M1000 if it won't connect, crashes/resets, freezes or runs slowly.

5G MiFi M1000 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning, view this info.

5G MiFi M1000 - Turn Network Name (SSID) On / Off

Here's how to display or not display your 5G MiFi M1000 Wi-Fi name to other devices.

5G MiFi M1000 - Wireless Network Security Settings

Here's how to view/change security settings (password) for your 5G MiFi M1000.

Hotspot

5G MiFi M1000 - Configure Broadcast Settings

Here's how to check Wi-Fi settings if you're having issues connecting to your 5G MiFi M1000.

Internet & Web Browser

5G MiFi M1000 - Turn Ethernet On / Off

Here's how to turn the Ethernet connection for your 5G MiFi M1000 on or off.

Lock, Unlock, Password & Security

5G MiFi M1000 - Change the Admin Password

Here's how to change the password used to access the admin page for your 5G MiFi M1000.

5G MiFi M1000 - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your 5G MiFi M1000.

5G MiFi M1000 - View Network Name and Password

Here's how to find the password / key for your 5G MiFi M1000.

Operating System & Software

5G MiFi M1000 - Update Firmware

Here's how to check for software updates for your 5G MiFi M1000.

5G MiFi M1000 - View Software Version

Here's how to view the software version your 5G MiFi M1000 is running.

Verizon 5G MiFi M1000 Software Update

Get instructions on downloading the latest software update for performance improvements to your Verizon 5G MiFi M1000, including current security patches.

SIM Card

5G MiFi M1000 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your 5G MiFi M1000.

5G MiFi M1000 - Modify SIM PIN

Here's how to change the SIM card lock code on your 5G MiFi M1000.

5G MiFi M1000 - Turn SIM PIN On / Off

Here's how to lock the SIM card for your 5G MiFi M1000 to prevent use until a PIN is entered.

5G MiFi M1000 - Unblock SIM PIN

Here's how to unblock the SIM card on your 5G MiFi M1000.

5G MiFi M1000 - View SIM Card Number

Here's how to view the SIM card number for your 5G MiFi M1000.

Status Indicators/Lights

5G MiFi M1000 - LED Status Indicators

Here's how to determine what the various LED indicators on your MiFi M1000 mean.

5G MiFi M1000 - View Signal Strength

Here's how to view the signal strength (signal bars) for your MiFi M1000.

Text & Multimedia Messaging

5G MiFi M1000 - Delete Messages

Here's how to delete messages from your 5G MiFi M1000.

5G MiFi M1000 - View Text Messages

Here's how to view text messages sent to your 5G MiFi M1000.

Wi-Fi & Network

5G MiFi M1000 - LAN Settings

Here's how to configure advanced LAN settings for your 5G MiFi M1000.

5G MiFi M1000 - Network Mode Settings

Here's how to view network mode settings on your 5G MiFi M1000.

5G MiFi M1000 - Tethered Modem Connection

Here's how to disable Wi-Fi connectivity on your MiFi M1000 and use a tethered connection.

5G MiFi M1000 - View Network Name and Password

Here's how to find the password / key for your 5G MiFi M1000.

5G MiFi M1000 - Wireless Network Security Settings

Here's how to view/change security settings (password) for your 5G MiFi M1000.