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KYOCERA DuraXV Extreme - Support Overview

Find support information for KYOCERA DuraXV Extreme.
Activate and setup

Learn how to activate and set up your DuraXV Extreme.


DuraXV Extreme User Guide (PDF)

This user guide can help you get the most out of your device.


Troubleshoot DuraXV Extreme

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

KYOCERA DuraXV Extreme - Activate / Set Up Device

Here's how to quickly set up your DuraXV Extreme.

KYOCERA DuraXV Extreme User Guide (PDF)

This User Guide can help you get the most out of your DuraXV Extreme. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

KYOCERA DuraXV Extreme - Move Music Files from Device

Here's how to transfer music files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your DuraXV Extreme to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

KYOCERA DuraXV Extreme - Insert / Remove Battery

Here's how to insert / remove the battery on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your DuraXV Extreme.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

KYOCERA DuraXV Extreme - Delete Paired Bluetooth Connection

Here's how to remove a paired Bluetooth device from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Contact via Bluetooth

Here's how to send a contact on your DuraXV Extreme via Bluetooth.

KYOCERA DuraXV Extreme - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraXV Extreme on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

KYOCERA DuraXV Extreme - Answer Options

Here's how to change the way your DuraXV Extreme answers calls.

KYOCERA DuraXV Extreme - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Call a Number

Here's how to place a call from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Call History

Here's how to clear the call history from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Place a Conference Call

Here's how to place a conference call from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Reset Call Timers

Here's how to reset the call timers on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Speed Dial

Here's how to add or remove a speed dial on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Call History

Here's how to view the call history of your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Call Timers

Here's how to view call timers on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your DuraXV Extreme.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

KYOCERA DuraXV Extreme - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your DuraXV Extreme to an SD / memory card.

KYOCERA DuraXV Extreme - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraXV Extreme.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA DuraXV Extreme - Add a Contact

Here's how to add a contact on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete a Contact

Here's how to remove a contact from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Edit a Contact

Here's info on how to edit a contact in your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Contact via Bluetooth

Here's how to send a contact on your DuraXV Extreme via Bluetooth.

Data

KYOCERA DuraXV Extreme - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraXV Extreme on or off.

KYOCERA DuraXV Extreme - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Data On / Off

Here's how to turn mobile data for your DuraXV Extreme on or off.

Date & Time

KYOCERA DuraXV Extreme - Set Date and Time

If your DuraXV Extreme shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

KYOCERA DuraXV Extreme - View Device ID

Here's how to find the device ID (IMEI) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Phone Number

Here's how to view the mobile number for your DuraXV Extreme.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

KYOCERA DuraXV Extreme - Adjust Backlight

Here's how to adjust the backlight of the keypad / display on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Clock, Menu layout, Font size, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV Extreme, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA DuraXV Extreme - Add Personal Email Account

Here's how to add an email account to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Compose and Send Email Message

Here's how to send an email message from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Email Messages

Here's how to delete email messages from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Remove an Email Account

Here's how to delete a personal email account from your DuraXV Extreme.

KYOCERA DuraXV Extreme - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraXV Extreme.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

KYOCERA DuraXV Extreme - Manage GPS Location Settings

Here's how to adjust the GPS location settings for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Memory Save Location

Here's how to change the location where your DuraXV Extreme saves media files.

Hotspot

KYOCERA DuraXV Extreme - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraXV Extreme.

Internet & Web Browser

KYOCERA DuraXV Extreme - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Open Web Browser

Here's how to open the default web browser on your DuraXV Extreme.

Keyboard

KYOCERA DuraXV Extreme - Turn Keyguard On / Off

Here's how to lock or unlock the external buttons on your DuraXV Extreme.

Language

KYOCERA DuraXV Extreme - Language Selection

Here's how to change the language used on your DuraXV Extreme.

Lock, Unlock, Password & Security

KYOCERA DuraXV Extreme - Set Up Phone Lock

Here's how to set up phone lock on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Unlock Screen

Here's how to unlock the screen on your DuraXV Extreme.

Memory/Storage

KYOCERA DuraXV Extreme - Check Device Storage

Here's how to check available space if your DuraXV Extreme runs slowly / crashes, apps freeze or you can't save media.

KYOCERA DuraXV Extreme - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your DuraXV Extreme.

KYOCERA DuraXV Extreme - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraXV Extreme.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

KYOCERA DuraXV Extreme - Move Music Files from Device

Here's how to transfer music files from your DuraXV Extreme to a computer.

KYOCERA DuraXV Extreme - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Play Music Files

Here's how to play music files on your DuraXV Extreme.

Operating System & Software

KYOCERA DuraXV Extreme - Install Device Software Updates

Here's how to check for and install software updates on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Software Version

Here's how to view the software version your DuraXV Extreme is running.

KYOCERA DuraXV Extreme Software Update

Get instructions on downloading the latest software update for performance improvements to your DuraXV Extreme, including current security patches.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

KYOCERA DuraXV Extreme - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraXV Extreme.

KYOCERA DuraXV Extreme - View SIM Card Number

Here's how to view the SIM card number associated with your DuraXV Extreme.

Sounds, Volume & Audio

KYOCERA DuraXV Extreme - Set Ringtones / Alert Sounds

Here's how to select or change ringtones / alert sounds on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Use Speakerphone

Here's how to utilize the speakerphone functionality on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Volume Controls

Here's how to adjust the volume if your DuraXV Extreme doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

KYOCERA DuraXV Extreme - Auto Receive Messages

Here's how to check settings on your DuraXV Extreme if you're not receiving your picture / video messages.

KYOCERA DuraXV Extreme - Create and Send a Text Message

Here's how to create and send a text message on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Delete Messages

Here's how to delete text messages from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Record and Send Video via Messaging

Here's how to record and send a video using your DuraXV Extreme.

KYOCERA DuraXV Extreme - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your DuraXV Extreme.

KYOCERA DuraXV Extreme - Send Existing Picture via Messaging

Here's how to send a saved picture from your DuraXV Extreme to a messaging recipient.

KYOCERA DuraXV Extreme - Send Existing Video via Messaging

Here's how to send a saved video on your DuraXV Extreme to a messaging recipient.

KYOCERA DuraXV Extreme - Take and Send a Picture via Messaging

Here's how to take and send a picture with your DuraXV Extreme.

KYOCERA DuraXV Extreme - Text Message Signature

Here's how to add, remove or edit the text message signature on your DuraXV Extreme.

KYOCERA DuraXV Extreme - View Text Messages

Here's how to view text messages on your DuraXV Extreme.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

KYOCERA DuraXV Extreme - Capture a Screenshot

Here's how to capture a screenshot on your DuraXV Extreme.

Visual & Hearing Accessibility

Adjust Common Accessibility Settings - 4G Basic Phones

Here's how to adjust accessibility settings (e.g., readout, color inversion, speech rate, etc.) for your 4G Basic Phone.

Wallpapers/Theme

KYOCERA DuraXV Extreme - Set Wallpaper

Here's how to set the Home screen image on your DuraXV Extreme.

Wi-Fi & Network

KYOCERA DuraXV Extreme - Add a Wi-Fi Network

Here's how to connect your DuraXV Extreme to a Wi-Fi network.

KYOCERA DuraXV Extreme - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, hotspot name, etc.) on your DuraXV Extreme.

KYOCERA DuraXV Extreme - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DuraXV Extreme.

KYOCERA DuraXV Extreme - Tethered Modem Connection

Here's how to use your DuraXV Extreme as a modem to connect to the internet via USB or Bluetooth.

KYOCERA DuraXV Extreme - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DuraXV Extreme on or off.

KYOCERA DuraXV Extreme - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraXV Extreme.

KYOCERA DuraXV Extreme - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraXV Extreme on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.