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Kazuna eTalk - Support Overview

Find device-specific support and online tools for your Kazuna eTalk.
Activate and setup

Set up & activate your device


Troubleshoot eTalk

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Kazuna eTalk - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your eTalk.

Kazuna eTalk User Guide (PDF)

This User Guide can help you get the most out of your Kazuna eTalk. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Alerts & Reminders

Kazuna eTalk - Alert Sounds

Here's how to adjust alert sounds on your eTalk.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Kazuna eTalk - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your eTalk and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Kazuna eTalk - Insert / Remove Battery

Here's how to insert / remove the battery for your eTalk.

Kazuna eTalk - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your eTalk to an SD / memory card.

Kazuna eTalk - View Battery Info

Here's battery info (e.g., Usage Time, Standby Time) and tips for extending battery life for your eTalk.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Kazuna eTalk - Delete Paired Bluetooth Connection

Here's how to delete paired Bluetooth devices from your eTalk.

Kazuna eTalk - Send Contact via Bluetooth

Here's how to send a contact from your eTalk to another device via Bluetooth.

Kazuna eTalk - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your eTalk on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Kazuna eTalk - Answer Options

Here's how to change the way your eTalk answers calls.

Kazuna eTalk - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your eTalk.

Kazuna eTalk - Call a Number

Here's how to make a call from your eTalk.

Kazuna eTalk - Delete Call History

Here's how to delete the call history from your eTalk.

Kazuna eTalk - Place a Conference Call

Here's how to make a conference call on your eTalk

Kazuna eTalk - Speed Dial

Here's how to add and remove a speed dial number on the eTalk.

Kazuna eTalk - View Call History

Here's how to view the call history of your eTalk.

Kazuna eTalk - View Call Timers

Here's how to view call timers on your eTalk.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kazuna eTalk - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your eTalk.

Kazuna eTalk - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your eTalk and a computer.

Kazuna eTalk - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your eTalk to an SD / memory card.

Kazuna eTalk - Record and Send Video via Messaging

Here's how to record and send a video using your Kazuna eTalk.

Kazuna eTalk - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your eTalk.

Kazuna eTalk - Send Existing Picture via Messaging

Here's how to send a picture message from your eTalk LTE.

Kazuna eTalk - Send Existing Video via Messaging

Here's how to send a video message from your eTalk LTE.

Kazuna eTalk - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your eTalk.

Kazuna eTalk - View Pictures / Videos

Here's how to view pictures and video files on your eTalk.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Kazuna eTalk - Add a Contact

Here's how to add a contact on your eTalk.

Kazuna eTalk - Delete a Contact

Here's how to delete a contact from your eTalk.

Kazuna eTalk - Edit a Contact

Here's how to edit a contact on your eTalk.

Kazuna eTalk - Send Contact via Bluetooth

Here's how to send a contact from your eTalk to another device via Bluetooth.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Kazuna eTalk - Allow / Deny Data Roaming

Here's how to turn data roaming for your eTalk on or off.

Kazuna eTalk - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your eTalk.

Kazuna eTalk - Turn Data On / Off

Here's how to turn the mobile data for your eTalk on or off.

Kazuna eTalk - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your eTalk.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Kazuna eTalk - Set Date and Time

If your eTalk shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Kazuna eTalk - View Device ID

Here's how to find the device ID, or IMEI, on your eTalk.

Kazuna eTalk - View Phone Number

Here's how to view the phone number programmed into your eTalk.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Kazuna eTalk - Adjust Backlight

Here's how to adjust the backlight of the screen on your eTalk.

Kazuna eTalk - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Font size, Backlight, etc.) for your eTalk.

Kazuna eTalk - Set Shortcut

Here's how to assign keypad shortcuts on your eTalk.

Kazuna eTalk - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your eTalk, view this info.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Kazuna eTalk - Turn GPS Location On / Off

Here's how to turn the GPS location for your eTalk. on or off.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Kazuna eTalk - Allow / Block Browser Cookies

Here's how to allow or block browser cookies on your eTalk.

Kazuna eTalk - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your eTalk, view this.

Kazuna eTalk - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your eTalk.

Kazuna eTalk - Open Web Browser

Here's how to access the web browser on your eTalk.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Kazuna eTalk - Language Selection

Here's how to change the language on your eTalk.

Lock, Unlock, Password & Security

Kazuna eTalk - Lock Code

Here's how to change the lock code for your eTalk.

Kazuna eTalk - Set Up Phone Lock

Here's how to manage the security lock code for your eTalk.

Kazuna eTalk - Unlock Screen

Here's how to unlock the screen on your eTalk.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Kazuna eTalk - Check Device Storage

Here's how to free up space if your device runs slow or crashes or resets, or you can't save media.

Kazuna eTalk - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your eTalk.

Kazuna eTalk - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory Card for your eTalk.

Kazuna eTalk - Memory Save Location

Here's how to change the location where your eTalk saves media files.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Kazuna eTalk - Play Music Files

Here's how to play music files on your eTalk.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

Kazuna eTalk (Prepaid) Software Update

Get instructions on downloading the latest software update for performance improvements to your Kazuna eTalk, including current Android security patches.

Kazuna eTalk - Install Device Software Update

Here's how to check for and install software updates for your eTalk.

Kazuna eTalk - View Software Version

Here's how to view the software version your eTalk is running.

Kazuna eTalk Software Update

Get instructions on downloading the latest software update for performance improvements to your Kazuna eTalk, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

SIM Card

Kazuna eTalk - Enable / Disable / Modify SIM PIN

Here's how to modify or turn the SIM PIN for your eTalk on or off.

Kazuna eTalk - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your eTalk.

Kazuna eTalk - View SIM Card Number

Here's how to view your SIM card number associated with your eTalk.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Basic Phones

Here's how to unblock the SIM PIN for your Basic Phone.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Kazuna eTalk - Alert Sounds

Here's how to adjust alert sounds on your eTalk.

Kazuna eTalk - Save a Ringtone

Here's how to save a stored music file on your device as a ringtone.

Kazuna eTalk - Set Ringtones

Here's how to set the ringtone for your eTalk.

Kazuna eTalk - Use Speakerphone

Here's how to use the speakerphone functionality of your eTalk.

Kazuna eTalk - Volume Controls

Here's how to adjust volume on your eTalk if it won't vibrate or ring when getting messages or alerts.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Kazuna eTalk - Auto Receive Messages

If you're not receiving your multimedia (picture / video) messages, view this info.

Kazuna eTalk - Create and Send a Text Message

Here's how to compose and send a text message from your eTalk.

Kazuna eTalk - Delete Messages

Here's how to delete text messages on your eTalk.

Kazuna eTalk - Send Existing Picture via Messaging

Here's how to send a picture message from your eTalk LTE.

Kazuna eTalk - Send Existing Video via Messaging

Here's how to send a video message from your eTalk LTE.

Kazuna eTalk - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your eTalk.

Kazuna eTalk - Text Message Signature

Here's how to add, remove or edit the text message signature on your eTalk.

Kazuna eTalk - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your eTalk.

Kazuna eTalk - View Text Messages

Here's how to view text messages on your eTalk.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Kazuna eTalk - Manage RTT Settings

Here's how to turn the real-time text (RTT) feature for your eTalk on or off.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Kazuna eTalk - Set Wallpaper

Here's how to set the wallpaper on your eTalk.

Wi-Fi & Network

Kazuna eTalk - Add a Wi-Fi Network

Here's how to connect your eTalk to a Wi-Fi network.

Kazuna eTalk - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your eTalk.

Kazuna eTalk - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your eTalk.

Kazuna eTalk - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your eTalk.

Kazuna eTalk - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Kazuna eTalk - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your eTalk.

Kazuna eTalk - Tethered Modem Connection

Here's how to share the internet connection of your eTalk with another device via Bluetooth or USB cable.

Kazuna eTalk - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your eTalk on or off.

Kazuna eTalk - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your eTalk.

Kazuna eTalk - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your eTalk on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.