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Orbic Journey V - Support Overview

Find device-specific support and online tools for your Orbic Journey V.
Activate and setup

Set up & activate your device


Troubleshoot Journey V

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Orbic Journey V / Orbic Journey - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your Journey V / Journey.

Orbic Journey V User Guide (PDF)

This User Guide can help you get the most out of your Journey 5. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Orbic Journey V / Orbic Journey - Move Media Files to / from Computer

Here's how to transfer picture or video or music files between your Journey V / Journey and a computer.

Orbic Journey V / Orbic Journey - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your Journey V / Journey to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Orbic Journey V / Orbic Journey - Insert / Remove Battery

Here's how to insert / remove the battery for your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Battery Info

Here's how to check the battery specs (e.g., Talk Time, Standby Time, etc.) for your Orbic Journey V / Journey.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Orbic Journey V / Orbic Journey - Delete Paired Bluetooth Connection

Here's how to delete paired Bluetooth devices from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Send Contact via Bluetooth

Here's how to send a contact from your Journey V / Journey to another device via Bluetooth.

Orbic Journey V / Orbic Journey - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Journey V / Journey on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Orbic Journey V / Orbic Journey - Answer Options

Here's how to change the way your Orbic Journey V / Journey answers calls.

Orbic Journey V / Orbic Journey - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your Orbic Journey V / Journey.

Orbic Journey V / Orbic Journey - Call a Number

Here's how to make a call from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Delete Call History

Here's how to delete the call history on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Place a Conference Call

Here's how to make a conference call on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Reset Call Timers

Here's how to reset the call timers on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Speed Dial

Here's how to add or remove a speed dial on the Orbic Journey V / Journey.

Orbic Journey V / Orbic Journey - View Call History

Here's how to view the call history of your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Call Timers

Here's how to view call timers on your Journey V / Journey.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Orbic Journey V / Orbic Journey - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your Journey V / Journey.

Orbic Journey V / Orbic Journey - Move Media Files to / from Computer

Here's how to transfer picture or video or music files between your Journey V / Journey and a computer.

Orbic Journey V / Orbic Journey - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your Journey V / Journey to an SD / memory card.

Orbic Journey V / Orbic Journey - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Journey V / Journey.

Orbic Journey V / Orbic Journey - Send Existing Picture via Messaging

Here's how to send a picture message from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Pictures / Videos

Here's how to view pictures and video files on your Journey V / Journey.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Orbic Journey V / Orbic Journey - Add a Contact

Here's how to add a contact on your Orbic Journey V / Journey.

Orbic Journey V / Orbic Journey - Delete a Contact

Here's how to delete a contact from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Edit a Contact

Here's how to edit a contact on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Send Contact via Bluetooth

Here's how to send a contact from your Journey V / Journey to another device via Bluetooth.

Data

Orbic Journey V / Orbic Journey - Allow / Deny Data Roaming

Here's how to turn data roaming for your Orbic Journey V / Journey on or off.

Orbic Journey V / Orbic Journey - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Orbic Journey V / Journey.

Orbic Journey V / Orbic Journey - Turn Data On / Off

Here's how to turn the mobile data for your Journey V / Journey on or off.

Date & Time

Orbic Journey V / Orbic Journey - Set Date and Time

Here's how to manage date and time settings on your Journey V / Journey.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Orbic Journey V / Orbic Journey - View Device ID

Here's how to find the device ID (IMEI) for your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Phone Number

Here's how to view the phone number programmed into your Journey V / Journey.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Orbic Journey V / Orbic Journey - Adjust Backlight

Here's how to adjust the backlighting for the screen and keypad on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Wallpaper, Font size, Clock, etc.) for your Journey V / Journey.

Orbic Journey V / Orbic Journey - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Journey V / Journey, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Orbic Journey V / Orbic Journey - Turn GPS Location On / Off

Here's how to turn the GPS location on or off for your Journey V / Journey.

Home Screen

Orbic Journey V / Orbic Journey - Set Shortcut

Here's how to assign keypad shortcuts on your Journey V / Journey.

Hotspot

Orbic Journey V / Orbic Journey - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to fix connectivity issues with the Mobile Hotspot on your Journey V / Journey.

Internet & Web Browser

Orbic Journey V / Orbic Journey - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Clear Temporary Internet Files

Here's how to clear your history on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Open Web Browser

Here's how to access the web browser on your Journey V / Journey.

Language

Orbic Journey V / Orbic Journey - Language Selection

Here's how to change the language on your Journey V / Journey from English to Spanish and vice versa.

Lock, Unlock, Password & Security

Orbic Journey V / Orbic Journey - Set Up Phone Lock

Here's how to change or set a screen lock (password or PIN) for your Journey V / Journey.

Orbic Journey V / Orbic Journey - Unlock Screen

Here's how to unlock the screen on your Journey V / Journey.

Media Center / Get it Now

Orbic Journey V / Orbic Journey - Media Center

Here's how to access the Media Center from your Journey V / Journey.

Memory/Storage

Orbic Journey V / Orbic Journey - Check Device Storage

Here's how to free up space if your Journey V / Journey runs slow or crashes or resets, or you can't save media.

Orbic Journey V / Orbic Journey - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Journey V / Journey.

Orbic Journey V / Orbic Journey - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Journey V / Journey.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Orbic Journey V / Orbic Journey - Play Music Files

Here's how to play music files on your Journey V / Journey.

Operating System & Software

Orbic Journey V / Orbic Journey - Install Device Software Update

Here's how to check for a software update on your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Software Version

Here's how to view the software version your Journey V / Journey is running.

Orbic Journey V (RC2210L) Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your Journey V (RC2210L).

Orbic Journey V Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your Journey V.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Journey V / Orbic Journey - Enable / Disable / Modify SIM PIN

Here's how to modify or turn the SIM PIN for your Journey V / Journey on or off.

Orbic Journey V / Orbic Journey - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Journey V / Journey.

Orbic Journey V / Orbic Journey - View SIM Card Number

Here's how to view the SIM card number associated with your Journey V / Journey.

Sounds, Volume & Audio

Orbic Journey V / Orbic Journey - Save a Ringtone

Here's how to save a stored music file on your Journey V / Journey as a ringtone.

Orbic Journey V / Orbic Journey - Set Ringtones / Alert Sounds

Here's how to select or change ringtones / alert sounds on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Volume Controls

Here's how to adjust volume levels for your Journey V / Journey if it doesn't vibrate or make sounds for calls / messages.

Text & Multimedia Messaging

Orbic Journey V / Orbic Journey - Auto Receive Messages

Here's how to check why you're not receiving your picture or video messages on your Orbic Journey V / Journey.

Orbic Journey V / Orbic Journey - Create and Send a Text Message

Here's how to compose and send a text message from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Delete Messages

Here's how to delete text messages on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Text Message Signature

Here's how to add, remove or edit the text message signature on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Journey V / Journey.

Orbic Journey V / Orbic Journey - View Text Messages

Here's how to view text messages on your Journey V / Journey.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

Orbic Journey V / Orbic Journey - Capture a Screenshot

Here's how to take and view a screenshot with your Journey V / Journey.

Visual & Hearing Accessibility

Orbic Journey V / Orbic Journey - Manage RTT Settings

Here's how to turn the real-time text (RTT) feature for your Journey V / Journey on or off.

Orbic Journey V / Orbic Journey - Manage TTY Settings

Here's how to change the TTY settings on your Journey V / Journey.

Wallpapers/Theme

Orbic Journey V / Orbic Journey - Set Wallpaper

Here's how to set the wallpaper for the screen on your Journey V / Journey.

Wi-Fi & Network

Orbic Journey V / Orbic Journey - Add a Wi-Fi Network

Here's how to connect your Journey V / Journey to a Wi-Fi network.

Orbic Journey V / Orbic Journey - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Journey V / Journey.

Orbic Journey V / Orbic Journey - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, allowed devices, etc.) for your Journey V / Journey.

Orbic Journey V / Orbic Journey - Network Mode Settings

Here's how to change your network mode if you are traveling internationally with your Journey V / Journey.

Orbic Journey V / Orbic Journey - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Journey V / Journey.

Orbic Journey V / Orbic Journey - Tethered Modem Connection

Here's how to share the internet connection of your Journey V / Journey with another device via USB or Bluetooth.

Orbic Journey V / Orbic Journey - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Journey V / Journey on or off.

Orbic Journey V / Orbic Journey - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Journey V / Journey on or off

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.