OnePlus 8 5G UW - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

OnePlus 8 5G UW - Activate / Set Up Device

Here's how to quickly set up your OnePlus 8 5G UW.

OnePlus 8 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your OnePlus 8 5G UW on or off.

OnePlus 8 5G UW User Guide (PDF)

This User Guide can help you get the most out of your OnePlus 8 5G UW. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

OnePlus 8 5G UW - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your OnePlus 8 5G UW and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Manage Adaptive Battery / Battery Optimization Settings - Android (OnePlus)

Battery optimization helps conserve battery power on your OnePlus smartphone and is turned on by default.

OnePlus 8 5G UW - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your OnePlus 8 5G UW.

OnePlus 8 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your OnePlus 8 5G UW.

OnePlus 8 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your OnePlus 8 5G UW.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

OnePlus 8 5G UW - Send Contact via Bluetooth

Here's how to send a contact on your OnePlus 8 5G UW via Bluetooth.

OnePlus 8 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your OnePlus 8 5G UW on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

OnePlus 8 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Call a Number

Here's how to place a call from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Place a Conference Call

Here's how to place a conference call from your OnePlus 8 5G UW.

OnePlus 8 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your OnePlus 8 5G UW.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

OnePlus 8 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your OnePlus 8 5G UW and a computer.

OnePlus 8 5G UW - Record and Play Sound File

Here's how to record and play a sound file on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Record and Share a Video

Here's how to record and send a video using your OnePlus 8 5G UW.

OnePlus 8 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Share Video from Gallery

Here's how to share a saved video from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Take and Share a Picture

Here's how to take and share a picture from your OnePlus 8 5G UW.

OnePlus 8 5G UW - View Pictures / Videos

Here's how to view pictures and/or videos on your OnePlus 8 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

OnePlus 8 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your OnePlus 8 5G UW and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

OnePlus 8 5G UW - Add a Contact

Here's how to add a contact to your OnePlus 8 5G UW.

OnePlus 8 5G UW - Contact Display Options

Here's how to configure how your contacts display on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Delete a Contact

Here's how to remove a contact from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Edit a Contact

Here's how to edit a contact on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your OnePlus 8 5G UW.

OnePlus 8 5G UW - Send Contact via Bluetooth

Here's how to send a contact on your OnePlus 8 5G UW via Bluetooth.

OnePlus 8 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your OnePlus 8 5G UW was imported from.

Data

OnePlus 8 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your OnePlus 8 5G UW on or off.

OnePlus 8 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Turn Data On / Off

Here's how to turn mobile data for your OnePlus 8 5G UW on or off.

Date & Time

OnePlus 8 5G UW - Set Date and Time

If your OnePlus 8 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

OnePlus 8 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your OnePlus 8 5G UW.

OnePlus 8 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your OnePlus 8 5G UW.

OnePlus 8 5G UW - View Phone Number

Here's how to view the mobile number for your OnePlus 8 5G UW.

Device Settings

OnePlus 8 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your OnePlus 8 5G UW if you're not receiving email and app notifications.

OnePlus 8 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Display size, Font, etc.) for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your OnePlus 8 5G UW isn't receiving calls or alerts for texts and email.

OnePlus 8 5G UW - Reset All Settings

If your OnePlus 8 5G UW crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

OnePlus 8 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your OnePlus 8 5G UW, view this info.

OnePlus 8 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your OnePlus 8 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

OnePlus 8 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Manage Corporate Email Settings

Here's how to update work email settings for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your OnePlus 8 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

OnePlus 8 5G UW - Turn GPS Location On / Off

Here's how to turn GPS location for your OnePlus 8 5G UW on or off.

Gestures & Motions

OnePlus 8 5G UW - Motions and Gestures

Here's how to manage motion-activated services for your OnePlus 8 5G UW.

Google Backup & restore

OnePlus 8 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your OnePlus 8 5G UW.

Home Screen

OnePlus 8 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your OnePlus 8 5G UW.

OnePlus 8 5G UW - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your OnePlus 8 5G UW.

Hotspot

OnePlus 8 5G UW - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your OnePlus 8 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

OnePlus 8 5G UW - Language Selection

Here's how to change the language used on your OnePlus 8 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

OnePlus 8 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your OnePlus 8 5G UW.

OnePlus 8 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your OnePlus 8 5G UW.

OnePlus 8 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your OnePlus 8 5G UW.

OnePlus 8 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your OnePlus 8 5G UW when the screen is locked.

OnePlus 8 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your OnePlus 8 5G UW.

OnePlus 8 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your OnePlus 8 5G UW.

OnePlus 8 5G UW - Unlock Screen

Here's how to unlock the screen of your OnePlus 8 5G UW.

Memory/Storage

OnePlus 8 5G UW - Check Device Storage

Here's how to check available space if your OnePlus 8 5G UW runs slowly or crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Near Field Communication (NFC)

OnePlus 8 5G UW - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your OnePlus 8 5G UW.

OnePlus 8 5G UW - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your OnePlus 8 5G UW to another NFC-capable device.

OnePlus 8 5G UW - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your OnePlus 8 5G UW to other NFC-capable devices.

OnePlus 8 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your OnePlus 8 5G UW.

Operating System & Software

OnePlus 8 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your OnePlus 8 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

OnePlus 8 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your OnePlus 8 5G UW if the screen freezes or call, app, audio or sync issues occur.

OnePlus 8 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your OnePlus 8 5G UW.

OnePlus 8 5G UW - View Software Version

Here's how to view the software version your OnePlus 8 5G UW is running.

OnePlus 8 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your OnePlus 8 5G UW, including current Android security patches.

Software Upgrade Assistant (OnePlus) - Initial Setup

Here's how to install the OnePlus Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (OnePlus) - Repair Assistant

Here's how to repair OnePlus software via the Software Upgrade Assistant if an over-the-air update failed.

Software Upgrade Assistant (OnePlus) - Software Update

Here's how to update the software on your OnePlus device using the Software Upgrade Assistant (SUA).

SIM Card

OnePlus 8 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your OnePlus 8 5G UW or turn it on or off.

OnePlus 8 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your OnePlus 8 5G UW.

OnePlus 8 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your OnePlus 8 5G UW.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.