Apple iPhone 14 Plus - Support Overview | Verizon Customer Support

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple iPhone - Sign In / Sign Out of App Store

Here's how to use your Apple ID to sign in or out of the App Store.

Apple iPhone 14 / iPhone 14 Plus - Activate / Set Up Device

Here's how to quickly set up your iPhone 14 / iPhone 14 Plus.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Alerts & Reminders

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audio notifications on your iPhone.

Back Up & Transfer Content

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Verizon Cloud - Transfer Content - Apple iPhone

Here's how to use the Verizon Cloud app on your iPhone to transfer content between devices.

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

Apple iPhone - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple iPhone - View Carrier

Here's how to view the domestic or international carrier your iPhone is connected to.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Apple iPhone - How to Use the MagSafe Charger

View this info to help safely charge your iPhone with the MagSafe Charger.

Apple iPhone - View / Extend Battery Life

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple iPhone 14 / iPhone 14 Plus - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your iPhone 14 / iPhone 14 Plus.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Apple iPhone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple iPhone - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple iPhone - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Apple iPhone - Answer Options

Here's how to send a message or schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple iPhone - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple iPhone - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple iPhone - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Apple iPhone 14 / iPhone 14 Plus - Turn Voice Dial On / Off

Here's how to use the voice-activated dialing feature on your iPhone 14 / iPhone 14 Plus.

Enable / Disable Voice Isolation - Apple iOS

Here's how to turn Voice Isolation for your iPhone / iPad on or off.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Apple iPhone - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone 14 / iPhone 14 Plus - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your iPhone 14 / iPhone 14 Plus.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Apple iOS Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to find and prevent duplicate contacts from being stored in various accounts (e.g., iCloud, Facebook, Google, etc.) on your iPhone.

Apple iPhone - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple iPhone - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple iPhone - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Data

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple iPhone - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPhone on or off.

Date & Time

Apple iPhone - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple iPhone - View Device ID

Here's how to find the device ID (IMEI) for your iPhone.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple iPhone - Adjust Brightness & Display Settings

Here's how to adjust brightness and display settings for your iPhone.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slowly, or apps freeze or reset the device.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple iPhone - Turn Handoff On / Off

Here's how to enable your iPhone to share content with other devices logged in to the same Apple ID.

Apple iPhone - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple iPhone - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple iPhone 14 / iPhone 14 Plus - Manage Voice & Data Settings

Here's how to manage voice and data settings to help with battery optimization for your iPhone 14 / iPhone 14 Plus.

Email/Gmail

Apple iPhone - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple iPhone - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple iPhone - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple iPhone - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple iPhone - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPhone.

Create Gmail Account

Here's how to create a Gmail account.

Find My Phone

Apple iPhone - Turn the Find My App On / Off

Here's how to turn the Find My app on or off.

Apple iPhone - Use the Find My app

Here's how to use the Find My app (formerly known as Find My iPhone) to remotely locate, lock and erase your iPhone.

GPS & Location Based Services

Apple iPhone - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple iPhone - Use Maps

Here's how to use the Maps app on your iPhone to find your current location.

Home Screen

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple iPhone - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple iPhone - View / Manage Home Screen Panels

Here's how to view / add / remove Home screen panels for your iPhone.

Hotspot

Apple iPhone - Activate Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Configure Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Internet & Web Browser

Apple iPhone - Allow / Block Browser Cookies

If you need to block / unblock Safari from saving cookies to your Apple iPhone, follow these step-by-step instructions.

Apple iPhone - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple iPhone - Open / Manage Browser Bookmarks

Here's how to connect to a website from browser bookmarks on your Apple iPhone.

Apple iPhone - Open Safari Browser

Here's how to access the Safari web browser on your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple iPhone - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple iPhone - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Apple iPhone - Manage Keyboard

Here's how to add a shortcut for commonly used phrases, configure keyboard settings and return your iPhone's keyboard to the default dictionary.

Turn Voice Input On / Off - Apple iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Lock, Unlock, Password & Security

Apple iPhone - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple iPhone - Turn Screen Portrait Orientation Lock On / Off

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple iPhone 14 / iPhone 14 Plus - Set Up Passcode

Here's how to set up a passcode for your iPhone 14 / iPhone 14 Plus.

Apple iPhone 14 / iPhone 14 Plus - Turn Off Passcode

Here's how to remove the device lock passcode from your iPhone 14 / iPhone 14 Plus.

Apple iPhone 14 / iPhone 14 Plus - Unlock Screen

Here's how to unlock the screen on your iPhone 14 / iPhone 14 Plus.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple iPhone 14 / iPhone 14 Plus - Check Device Storage

Here's how to check available space if your iPhone 14 / iPhone 14 Plus runs slow / crashes, apps freeze or you can't save media.

Music

Apple iPhone - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Operating System & Software

Apple iPhone - View Software Version

Here's how to view the software version your iPhone is running.

Apple iPhone 14 / iPhone 14 Plus - Erase All Content and Settings

Here's how to restore your iPhone 14 / iPhone 14 Plus if it crashes, has a blank or frozen screen or connection issues.

Apple iPhone 14 / iPhone 14 Plus - Install Device Software Updates

Here's how to update your iPhone 14 / iPhone 14 Plus software.

Apple iPhone 14 Plus Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the update to your iPhone 14 Plus.

Remove Ransomware From the Device - Apple iOS

Here's how to remove malware software from your iOS device.

SIM Card

Apple iPhone - Dual SIM with an eSIM - Change Default Cellular Data Number

Here's how to change the default mobile number used for cellular data on your dual SIM capable iPhone.

Apple iPhone 14 / iPhone 14 Plus - View Digital SIM Card Number

Here's how to view the SIM card number associated with your iPhone 14 / iPhone 14 Plus.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.