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Google Pixel 7 - Support Overview

Find device-specific support and online tools for your Google Pixel 7.
Google info

The Google Pixel Phone Help Center provides additional support for your phone.


Troubleshoot Pixel 7

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Google Pixel 7 / 7 Pro - Activate / Set Up Device

Here's how to quickly set up your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 7 / 7 Pro on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Google Pixel 7 / 7 Pro - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 7 / 7 Pro and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Google Pixel 7 / 7 Pro - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel 7 / 7 Pro.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Google Pixel 7 / 7 Pro - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 7 / 7 Pro on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Google Pixel 7 / 7 Pro - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Call a Number

Here's how to place a call from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Place a Conference Call

Here's how to place a conference call from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn Video Calling On / Off

Here's how to turn video calling for your Pixel 7 / 7 Pro on or off via Google Duo.

Google Pixel 7 / 7 Pro - Turn Voice & Video On / Off

Here's how to turn HD voice and video calling for your Pixel 7 / 7 Pro on or off.

Google Pixel 7 / 7 Pro - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Pixel 7 / 7 Pro.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Google Pixel 7 / 7 Pro - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Record and Play Sound File

Here's how to record and play a sound file on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Record and Share a Video

Here's how to record and send a video using your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Share Video from Gallery

Here's how to share a saved video from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Take and Share a Picture

Here's how to take and share a picture from your Pixel 7 / 7 Pro.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Google Pixel 7 / 7 Pro - USB Debugging Mode

Here's how to facilitate a connection between your Pixel 7 / 7 Pro and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Google Pixel 7 / 7 Pro - Add a Contact

Here's how to add a contact to your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Contact Display Options

Here's how to configure how your contacts display on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Delete a Contact

Here's how to remove a contact from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Edit a Contact

Here's how to edit a contact on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 7 / 7 Pro was imported from.

Data

Google Pixel 7 / 7 Pro - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn Data On / Off

Here's how to turn the mobile data for your Pixel 7 / 7 Pro on or off.

Date & Time

Google Pixel 7 / 7 Pro - Set Date and Time

If your Pixel 7 / 7 Pro shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Google Pixel 7 / 7 Pro - View Device ID

Here's how to find the device ID (IMEI) for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View Phone Number

Here's how to view the mobile number for your Pixel 7 / 7 Pro.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Google Pixel 7 / 7 Pro - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel 7 / 7 Pro if you're not receiving email and app notifications.

Google Pixel 7 / 7 Pro - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Pixel 7 / 7 Pro isn't receiving calls or alerts for texts and email.

Google Pixel 7 / 7 Pro - Reset Network Settings

Here's how to reset settings if your Pixel 7 / 7 Pro can't connect to data or send / receive messages.

Google Pixel 7 / 7 Pro - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 7 / 7 Pro, view this info.

Google Pixel 7 / 7 Pro - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 7 / 7 Pro doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Google Pixel 7 / 7 Pro - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel 7 / 7 Pro.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Pixel 7 / 7 Pro - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 7 / 7 Pro on or off.

Gestures & Motions

Google Pixel 7 / 7 Pro - Motions and Gestures

Here's how to manage motion-activated services for your Pixel 7 / 7 Pro.

Google Backup & restore

Google Pixel 7 / 7 Pro - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 7 / 7 Pro.

Home Screen

Google Pixel 7 / 7 Pro - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 7 / 7 Pro.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Google Pixel 7 / 7 Pro - Language Selection

Here's how to change the language used on your Pixel 7 / 7 Pro.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Google Pixel 7 / 7 Pro - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 7 / 7 Pro when the screen is locked.

Google Pixel 7 / 7 Pro - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Unlock Screen

Here's how to unlock the screen on your Pixel 7 / 7 Pro.

Memory/Storage

Google Pixel 7 / 7 Pro - Check Device Storage

Here's how to check available space if your Pixel 7 / 7 Pro runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Google Pixel 7 / 7 Pro - Use Multi Window

Here's how to use two apps simultaneously on your Pixel 7 / 7 Pro.

Near Field Communication (NFC)

Google Pixel 7 / 7 Pro - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 7 / 7 Pro.

Operating System & Software

Google Pixel 7 / 7 Pro - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 7 / 7 Pro if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Google Pixel 7 / 7 Pro - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 7 / 7 Pro if the screen freezes or call, app, audio or sync issues occur.

Google Pixel 7 / 7 Pro - Install Device Software Update

Here's how to check for and install software updates on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View Software Version

Here's how to view the software version your Pixel 7 / 7 Pro is running.

Google Pixel 7 Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel 7, including current Android security patches.

SIM Card

Google Pixel 7 / 7 Pro - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel 7 / 7 Pro or turn it on or off.

Google Pixel 7 / 7 Pro - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 7 / 7 Pro.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Google Pixel 7 / 7 Pro - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Vibrate Mode

Here's how to turn vibrate mode for your Pixel 7 / 7 Pro on or off.

Google Pixel 7 / 7 Pro - Volume Controls

Here's how to adjust the volume if your Pixel 7 / 7 Pro doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Google Pixel 7 / 7 Pro - View Signal Strength

Here's how to view signal strength on your Pixel 7 / 7 Pro.

TV

Google Pixel 7 / 7 Pro - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Pixel 7 / 7 Pro.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Google Pixel 7 / 7 Pro - Set Default Messaging App

Here's how to set the default messaging app on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel 7 / 7 Pro.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Tips, Tricks & Shortcuts

Google Pixel 7 / 7 Pro - Capture a Screenshot

Here's how to capture a screenshot on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Set Up Printing

Here's how to set up and add a printer to your Pixel 7 / 7 Pro.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Google Pixel 7 / 7 Pro - Manage RTT Settings

Here's how to use the real-time text (RTT) function on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Pixel 7 / 7 Pro on or off.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Google Pixel 7 / 7 Pro - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel 7 / 7 Pro with other Wi-Fi capable devices.

Google Pixel 7 / 7 Pro - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Add a Wi-Fi Network

Here's how to connect your Pixel 7 / 7 Pro to a Wi-Fi network.

Google Pixel 7 / 7 Pro - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 7 / 7 Pro to auto-switch between Wi-Fi and mobile data.

Google Pixel 7 / 7 Pro - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel 7 / 7 Pro.

Google Pixel 7 / 7 Pro - Restart Device

Here's how to restart your Pixel 7 / 7 Pro if it crashes and resets, freezes or runs slowly.

Google Pixel 7 / 7 Pro - Restart in Safe Mode

Here's how to restart your Pixel 7 / 7 Pro into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Google Pixel 7 / 7 Pro - Tethered Modem Connection

Here's how to use your Pixel 7 / 7 Pro as a modem to connect to the internet via USB or Bluetooth.

Google Pixel 7 / 7 Pro - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile / Wi-Fi Hotspot for your Pixel 7 / 7 Pro on or off.

Google Pixel 7 / 7 Pro - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel 7 / 7 Pro on or off.