KYOCERA DuraXVLTE - Support Overview | Verizon Customer Support

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Kyocera DuraXV LTE - Activate / Set Up Device

Here's how to perform the initial activation on your DuraXV LTE.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Kyocera DuraXV LTE - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraXV LTE and a computer.

Kyocera DuraXV LTE - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from the DuraXV LTE memory to the SD / Memory Card.

Move Music Files - Basic Phones

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Kyocera DuraXV LTE - Insert / Remove Battery

Here's how to insert / remove the battery for your DuraXV LTE.

Kyocera DuraXV LTE - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your DuraXV LTE.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Kyocera DuraXV LTE - Delete Paired Bluetooth Connection

Here's how to unpair your Bluetooth from your DuraXV LTE.

Kyocera DuraXV LTE - Send Contact via Bluetooth

Here's how to send a contact using Bluetooth on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Bluetooth On / Off

Here's how to turn the Bluetooth on or off on your DuraXV LTE and make it visible to other devices for pairing.

Calling & Dialing

Activate Wi-Fi Calling - 4G Basic Phone

Here's how to activate Wi-Fi Calling if you're using a 4G basic phone.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Change Emergency Address - Wi-Fi Calling - 4G Basic Phone

Here's how to change the emergency calling address for Wi-Fi Calling on your 4G Basic phone.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Kyocera DuraXV LTE - Answer Options

Here's how to choose your answer options on your DuraXV LTE.

Kyocera DuraXV LTE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your DuraXV LTE.

Kyocera DuraXV LTE - Call a Number

Here's how to call a phone number using your DuraXV LTE.

Kyocera DuraXV LTE - Delete Call History

Here's how to delete the call history on your DuraXV LTE.

Kyocera DuraXV LTE - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your DuraXV LTE.

Kyocera DuraXV LTE - Place a Conference Call

Here's how to place a conference call on your DuraXV LTE.

Kyocera DuraXV LTE - Reset Call Timers

View this info to see how to reset you call timers on your DuraXV LTE.

Kyocera DuraXV LTE - Speed Dial

Here's how to set up a speed dial number on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraXV LTE.

Kyocera DuraXV LTE - View Call History

Here's how to view the call history on the DuraXV LTE.

Kyocera DuraXV LTE - View Call Timers

View this info to see how to view your call timers on your DuraXV LTE.

Kyocera DuraXV LTE - Voice Activated Dialing

Here's how to use voice activated dialing on your DuraXV LTE.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kyocera DuraXV LTE - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraXV LTE and a computer.

Kyocera DuraXV LTE - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from the DuraXV LTE memory to the SD / Memory Card.

Kyocera DuraXV LTE - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your DuraXV LTE.

Kyocera DuraXV LTE - View Pictures / Videos

Here's how to view a picture or video on your DuraXV LTE.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Verizon Messages (Message+) - 4G Basic Phone - Record and Send Video via Messaging

Here's how to record and send a video from the Message+ app on your 4G Basic phone.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Kyocera DuraXV LTE - Add a Contact

Here's how to add a contact on your DuraXV LTE.

Kyocera DuraXV LTE - Delete a Contact

Here's how to delete a contact on your DuraXV LTE.

Kyocera DuraXV LTE - Edit a Contact

Here's info on how to edit a contact in your DuraXV LTE.

Data

Kyocera DuraXV LTE - Allow / Deny Data Roaming

Here's how to turn data roaming for your Dura XV LTE on or off.

Kyocera DuraXV LTE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your DuraXV LTE.

Kyocera DuraXV LTE - Turn Data On / Off

Here's how to turn off the data on your DuraXV LTE.

Date & Time

Kyocera DuraXV LTE - Set Date and Time

If your DuraXV LTE shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Kyocera DuraXV LTE - View Device ID

Here's how to find the device ID for your the DuraXV LTE.

Kyocera DuraXV LTE - View Phone Number

Here's how to view the phone number on your DuraXV LTE.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Kyocera DuraXV LTE - Adjust Backlight

Here's how to adjust the backlight on your DuraXV LTE.

Kyocera DuraXV LTE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Clock, Font size, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV LTE, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Kyocera DuraXV LTE - Add Email Account

Here's how to add an email account to your DuraXV LTE.

Kyocera DuraXV LTE - Delete Email Messages

Here's how to delete an email message on your DuraXV LTE.

Kyocera DuraXV LTE - Email Account Common Settings

Here's info on common email settings (e.g., account name, etc.) for your DuraXV LTE.

Kyocera DuraXV LTE - Email Account Data Usage Settings

To modify data usage options for your email account on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Notification Settings

To update the email notification settings for your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Password and Server Settings

To update the email password/server settings for your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Email Account Sync Frequency Settings

To adjust the email sync frequency settings on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Remove an Email Account

Removing then re-adding a email account on your DuraXV LTE often fixes email issues.

Kyocera DuraXV LTE - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraXV LTE.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:24

GPS & Location Based Services

Kyocera DuraXV LTE - Turn GPS Location On / Off

Here's how to turn the GPS Location service on and off on your DuraXV LTE.

Home Screen

Kyocera DuraXV LTE - Set Shortcut

Here's how to set the shortcut keys on your DuraXV LTE.

Hotspot

Kyocera DuraXV LTE - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraXV LTE.

Kyocera DuraXV LTE - Manage Mobile / Wi-Fi Hotspot Settings

To configure Manage Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your DuraXV LTE, view this info.

Kyocera DuraXV LTE - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Kyocera DuraXV LTE on or off.

Kyocera DuraXV LTE - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on or off on your DuraXV LTE. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

Internet & Web Browser

Kyocera DuraXV LTE - Allow / Block Browser Cookies

If you can't browse the internet or view website images on your DuraVX LTE, view this info.

Kyocera DuraXV LTE - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps on your DuraXV LTE.

Kyocera DuraXV LTE - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your DuraXV LTE.

Kyocera DuraXV LTE - Open Web Browser

Here's how to use the web browser on your DuraXV LTE.

Language

Kyocera DuraXV LTE - Language Selection

Here's how to set the menu language on your DuraXV LTE.

Lock, Unlock, Password & Security

Kyocera DuraXV LTE - Lock Code

Here's how to set up the lock code on your DuraXV LTE.

Kyocera DuraXV LTE - Set Up Phone Lock

Here's how to set a lock on your DuraXV LTE.

Kyocera DuraXV LTE - Unlock Screen

Here's how to unlock the screen on your DuraXV LTE.

Memory/Storage

Kyocera DuraXV LTE - Check Device Storage

To free up space if your DuraXV LTE runs slow or crashes or resets, or you can't save media, view this info.

Kyocera DuraXV LTE - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your DuraXV LTE.

Kyocera DuraXV LTE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraXV LTE.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Kyocera DuraXV LTE - Play Music Files

Here's how to play music on your DuraXV LTE.

Operating System & Software

KYOCERA DuraXV LTE Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.