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Samsung Galaxy S20+ 5G - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S20+ 5G.
Troubleshoot Galaxy S20+ 5G

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Activate / Set Up Device

Here's how to quickly activate and set up your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if you're not receiving email and app notifications.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Samsung Galaxy S20 Ultra 5G User Guide (PDF)

This User Guide can help you get the most out of your Galaxy S20+ 5G and S20 Ultra 5G. Learn about set up, advanced features, shortcuts, widgets, status bar and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to an SD / memory card.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Media Files to / from Computer

Here's how to transfer music / picture / video files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

Connect a Headset - USB Type-C Adapter

Here's how to use an adapter to connect a headset to your smartphone.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Connect a Headset

Here's how to use an adapter to connect a headset to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Video: First looks - What's in the box? Samsung Galaxy S20+ 5G
(length: 1:22)
Watch this video for a first look at your new Galaxy S20+ 5G and everything that comes in the box.
Length: 1:22

Video: First looks- What's in the box? Samsung Galaxy S20 Ultra 5G
(length: 1:33)
Watch this video for a first look at your new Galaxy S20 Ultra 5G and everything that comes in the box.
Length: 1:33

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Power Saver On / Off

Here's how to turn Power saving mode on or off to help manage battery performance for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Call a Number

Here's how to place a call on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Place a Conference Call

Here's how to place a conference call from your Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy S20+5G  / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S20+ / S20 Ultra 5G and your dialpad entries aren't recognized, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Record and Play Sound File

Here's how to record and play a sound file on your S20+ 5G / S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Record and Share a Video

Here's how to record and send a video using your Samsung Galaxy S20+ 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S20+ 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Share Video from Gallery

Here's how to share a saved video from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Take and Share a Picture

Here's how to take and share a picture from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S20+ 5G / Galaxy S20 Ultra 5G and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Contact

Here's how to add a contact to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Contact Display Options

Here's how to configure how your contacts display on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Delete a Contact

Here's how to remove a contact from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Edit a Contact

Here's how to edit a contact on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Data

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Date & Time

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Date and Time

If your Galaxy S20+ 5G / Galaxy S20 Ultra 5G shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Phone Number

Here's how to view the phone number for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Device Settings

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen zoom, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G isn't receiving calls or alerts for texts and email.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Reset Network Settings

Here's how to reset settings if your Galaxy S20 Ultra 5G can't connect to data or send / receive messages.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G, view this info.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Samsung Galaxy S20+ 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Gestures & Motions

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S20 Ultra 5G.

Google Backup & restore

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A42 5G.

Home Screen

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Home Screen Settings

Here's how to change your default Home screen settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Mode Change

Here's how to change the Home screen layout on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if it looks different.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Language Selection

Here's how to change the language used on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Saved Fingerprints

Here's how to delete saved fingerprints for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G when the screen is locked.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Unlock Screen

Here's how to unlock the screen of your Galaxy S20+ 5G / S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Memory/Storage

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Check Device Storage

Here's how to check available space if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G runs slowly or crashes, apps freeze or you can't save media.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Near Field Communication (NFC)

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Contactless Payments

Here's how to use the 'Contactless Payments' service with your Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Operating System & Software

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Software Version

Here's how to view the software version your Galaxy S20+ 5G / Galaxy S20 Ultra 5G is running.

Samsung Galaxy S20+ 5G Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S20+ 5G, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G or turn it on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G via the Messages app.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S20+ / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Volume Controls

Here's how to adjust the volume if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Signal Strength

Here's how to view the signal strength on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

TV

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Text & Multimedia Messaging

Advanced Messaging - Enable Chatbot

Here's how to enable or disable the Chatbot from your Samsung Messages app.

Advanced Messaging Chatbot - Block a Brand

Here's how to block an individual Chatbot brand in your Samsung Messages app.

Advanced Messaging Chatbot - Call a Brand

Here's how call a brand using the Chatbot in your Samsung Messages app.

Advanced Messaging Chatbot - Manage Conversation Settings

Here's how to manage individual conversation settings when messaging a Chatbot brand (Notifications, Wallpaper) in your Samsung Messages app.

Advanced Messaging Chatbot - Message a Brand

Here's how to message a brand using Chatbot in your Samsung Messages app.

Advanced Messaging Chatbot - Report Spam

Here's how report Chatbot spam messages in your Samsung Messages app.

Advanced Messaging Chatbot - Submit Feedback to Brand

Here's how submit feedback to a Chatbot brand in your Samsung Messages app.

Advanced Messaging Chatbot - View Message Details

Here's how to view Chatbot message details (Brand, Status, etc.) using the Samsung Messages app.

Advanced Messaging Chatbot - View Messages

Here's how to find and view Chatbot messages (conversations) in your Samsung Messages app.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Default Messaging App

Here's how to set the default messaging app on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Tips, Tricks & Shortcuts

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Printing

Here's how to set up and add a printer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Wi-Fi & Network

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S20+ 5G / Galaxy S20 Ultra 5G with other Wi-Fi capable devices.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Restart in Safe Mode

Here's how to restart your Galaxy S20 Ultra 5G into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Tethered Modem Connection

Here's how to use your Galaxy S20+ 5G / Galaxy S20 Ultra 5G as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Restart Device

Here's how to restart your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if it crashes and resets, freezes or runs slowly.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Wi-Fi Network

Here's how to connect your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to a Wi-Fi network.