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Samsung Galaxy S10+ - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S10+.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy S10 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S10e / S10 / S10+ on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S10 - Activate / Set Up Device

Here's how to quickly set up your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Create a New Google Account

Here's how to create a new Google ( Gmail™ ) account for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 / S10+ Quick Reference Guide (PDF)

This Quick Reference Guide provides you with the basics you need to start using your Samsung Galaxy S10 / S10+.

Samsung Galaxy S10 User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / Galaxy S10 / Galaxy S10+ to an SD / memory card.

Samsung Galaxy S10 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10e / S10 / S10+ and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Samsung Galaxy S10 Using the USB Connector for Smart Switch
(length: 0:55)
This videos shows you how to use the USB connector to transfer content from your old Samsung phone to your new Samsung Galaxy S10 using Smart Switch.
Length: 0:55

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Video: Samsung Galaxy S10 unboxing your phone
(length: 1:01)
Watch this video to find out what to expect when you unpack your new Galaxy S10 smartphone. You get everything you need to start using your phone.
Length: 1:01

Video: Samsung Galaxy S10+ features
(length: 0:38)
Check out some of the best new features on the Samsung Galaxy S10+ like the in screen Ultrasonic fingerprint reader, Wireless PowerShare and multiple professional like cameras.
Length: 0:38

Video: Samsung Galaxy S10+ unboxing your phone
(length: 1:10)
Watch this video for a first look at your new Galaxy S10+ and everything that comes in the box.
Length: 1:10

Battery & Power

Manage Adaptive Battery / Battery Optimization Settings - Android (Samsung)

Here's info on Adaptive battery and Battery Optimization, both of which help conserve battery power on your Samsung device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy S10 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Use Wireless PowerShare

Here's how to wirelessly charge a compatible device using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View / Extend Battery Life

Here's how to extend battery life, view remaining battery and determine what uses the most power on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View Battery Info

Here's battery info for your Samsung Galaxy S10e / S10 / S10+.

Video: Samsung Galaxy S10 wireless Power Share
(length: 0:34)
This video shows you how to use PowerShare with your Samsung Galaxy S10 to charge other devices like a Samsung phone or even your Galaxy Buds.
Length: 0:34

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S10 - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S10e / Galaxy S10 / Galaxy S10+ using Bluetooth.

Samsung Galaxy S10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S10 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Call a Number

Here's how to place a call using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S10e / Galaxy S10 / Galaxy S10+ and your dial pad entries aren't recognized, view this info.

Samsung Galaxy S10 - Place a Conference Call

Here's how to place a conference call from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S10 - Common Camera Settings

Here's info on common camera settings (e.g., flash, zoom, front / rear camera, etc.) for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10e / S10 / S10+ and a computer.

Samsung Galaxy S10 - Record and Share a Video

Here's how to record and share a video using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Video: Samsung Galaxy S10 Night Mode
(length: 0:35)
Watch this video to learn about Night Mode, a new feature on your Galaxy S10 that allows you to darken your device’s menu for better viewing in low-light areas.
Length: 0:35

Video: Samsung Galaxy S10 Scene Optimizer
(length: 0:57)
Watch this video to learn how to use Scene Optimizer on your Samsung Galaxy S10 to automatically adjust settings to take the best picture.
Length: 0:57

Video: Samsung Galaxy S10 Shot Suggestions
(length: 0:35)
Learn how to use Shot Suggestions on your Samsung Galaxy S10's camera to help you line up and take balanced photos.
Length: 0:35

Video: Samsung Galaxy S10 Ultra Wide Camera
(length: 0:38)
Watch this video to learn how to use the redesigned camera on your Galaxy S10 that now has three different focal lengths:  wide, ultra-wide, and zoom.
Length: 0:38

Video: Samsung Galaxy S10 and S10 Plus HDR10 Plus recording mode
(length: 0:40)
Learn how to use HDR10+, a mode that adds more depth to your Samsung Galaxy S10 videos
Length: 0:40

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S10 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S10e / Galaxy S10 / Galaxy S10+ and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Samsung Galaxy S10 - Add a Contact

Here's how to add a contact to your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Delete a Contact

Here's how to delete a contact from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S10e / Galaxy S10 / Galaxy S10+ using Bluetooth.

Samsung Galaxy S10 - Edit a Contact

Here's how to edit contact info on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Samsung Galaxy S10 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S10 - Set Date and Time

If your Galaxy S10e / Galaxy S10 / Galaxy S10+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S10 - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View Phone Number

Here's how to view the mobile number for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy S10 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your Galaxy S10e / Galaxy S10 / Galaxy S10+ isn't receiving calls or alerts for texts and email.

Samsung Galaxy S10 - Reset All Settings

If your Galaxy S10e / Galaxy S10 / Galaxy S10+ crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy S10 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10e / Galaxy S10 / Galaxy S10+, view this info.

Samsung Galaxy S10 - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn Screen Rotation On / Off

If the display on your Galaxy S10e / S10 / S10+ doesn't flip or rotate, here's how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Compose and Send Email Message

Here's how to compose and send an email message using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Delete Email Messages

Here's how to delete email messages from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage Corporate Email Settings

Here's how to update work email server settings for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy S10 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Gestures & Motions

Samsung Galaxy S10 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Google Backup & restore

Samsung Galaxy S10 - Google Backup and Restore

Here's how to ensure Google-related content (e.g., contacts) is backed up on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Home Screen

Samsung Galaxy S10 - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Mode Change

Here's how to change the display mode on your Galaxy S10e / Galaxy S10 / Galaxy S10+ if it looks different.

Samsung Galaxy S10 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Hotspot

Samsung Galaxy S10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (password, network name, etc.) on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Tethered Modem Connection

Here's how to use your Galaxy S10e / Galaxy S10 / Galaxy S10+ as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy S10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S10 - Language Selection

Here's how to change the display language on your Galaxy S10e / S10 / S10+.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S10 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage Screen Lock Settings

Here's how to manage the screen lock settings for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Remove Saved Fingerprints

Here's how to remove saved fingerprints for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S10e / Galaxy S10 / Galaxy S10+ when the screen is locked.

Samsung Galaxy S10 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Unlock Screen

Here's how to unlock the screen on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Video: Samsung Galaxy S10 and S10 Plus fingerprint security
(length: 1:02)
Use your fingerprint to securely lock your Samsung Galaxy S10. Watch this video to see how easy it is to set it up.
Length: 1:02

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy S10 - Check Device Storage

Here's how to check available storage space for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / Galaxy S10 / Galaxy S10+ to an SD / memory card.

Samsung Galaxy S10 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy S10e / S10 / S10+.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Samsung Galaxy S10 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Near Field Communication (NFC)

Samsung Galaxy S10 - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy S10 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S10e / S10 / S10+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S10 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S10e / Galaxy S10 / Galaxy S10+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S10 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View Software Version

Here's how to view the software version your Galaxy S10e / Galaxy S10 / Galaxy S10+ is running.

Samsung Galaxy S10+ Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S10+, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S10 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S10e / Galaxy S10 / Galaxy S10+ or turn it on or off.

Samsung Galaxy S10 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy S10 - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S10e / Galaxy S10 / Galaxy S10+ via the Messages app.

Samsung Galaxy S10 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - Volume Controls

Here's how to adjust the volume if your Galaxy S10 / S10+ / S10e doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy S10 - View Signal Strength

Here's how to view the signal strength on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S10 - Set Up SOS Messages

Here's how to set up SOS messages on your Galaxy S10e / Galaxy S10 / Galaxy S10+ for use in an emergency situation.

Samsung Galaxy S10 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S10 - Capture a Screenshot

Here's how to capture a screenshot using your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Set Up Printing

Here's how to set up printing from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S10 - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy S10 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S10e / Galaxy S10 / Galaxy S10+ with other Wi-Fi capable devices.

Samsung Galaxy S10 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10e / Galaxy S10 / Galaxy S10+ to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S10 - Network Mode Settings

Here's how to configure network settings for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Reset Network Settings

Here's how to reset settings if your Galaxy S10e / Galaxy S10 / Galaxy S10+ can't connect to data or send / receive messages.

Samsung Galaxy S10 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S10e / Galaxy S10 / Galaxy S10+.

Samsung Galaxy S10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S10e / Galaxy S10 / Galaxy S10+ on or off.

Samsung Galaxy S10 - Add a Wi-Fi Network

Here's how to connect your Galaxy S10e / Galaxy S10 / Galaxy S10+ to a Wi-Fi network.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.