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KYOCERA DuraXV Extreme+ - Support Overview

Find device-specific support and online tools for your DuraXV Extreme+.
Activate and setup

Set up & activate your device


Popular topics

Transfer contacts & media

Visit the Verizon Community


Troubleshoot DuraXV Extreme+

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - KYOCERA DuraXV Extreme+

Here's how to quickly set up your DuraXV Extreme+.

KYOCERA DuraXV Extreme+ User Guide (PDF)

This User Guide can help you get the most out of your DuraXV Extreme+. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Media Files to / from Computer - KYOCERA DuraXV Extreme+

Here's how to transfer picture, video or music files between your DuraXV Extreme+ and a computer.

Move Pictures / Videos to SD / Memory Card - KYOCERA DuraXV Extreme+

Here's how to move pictures / videos from internal storage on your DuraXV Extreme+ to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Insert / Remove Battery - KYOCERA DuraXV Extreme+

Here's how to insert / remove the battery on your DuraXV Extreme+.

View Battery Info - KYOCERA DuraXV Extreme+

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your DuraXV Extreme+.

Bluetooth

Delete Paired Bluetooth - KYOCERA DuraXV Extreme+

Here's how to remove a paired Bluetooth device from your DuraXV Extreme+.

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Send Contact via Bluetooth - KYOCERA DuraXV Extreme+

Here's how to send a contact on your DuraXV Extreme+ via Bluetooth.

Turn Bluetooth On / Off - KYOCERA DuraXV Extreme+

Here's how to turn Bluetooth for your DuraXV Extreme+ on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - KYOCERA DuraXV Extreme+

Here's how to change the way your DuraXV Extreme+ answers calls.

Block / Unblock Numbers - KYOCERA DuraXV Extreme+

Here's how to send unwanted calls directly to Voicemail for your DuraXV Extreme+.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - KYOCERA DuraXV Extreme+

Here's how to place a call from your DuraXV Extreme+.

Delete Call History - KYOCERA DuraXV Extreme+

Here's how to clear the call history from your DuraXV Extreme+.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Place a Conference Call - KYOCERA DuraXV Extreme+

Here's how to place a conference call from your DuraXV Extreme+.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - KYOCERA DuraXV Extreme+

Here's how to reset the call timers on your DuraXV Extreme+.

Speed Dial - KYOCERA DuraXV Extreme+

Here's how to add or remove a speed dial on your DuraXV Extreme+.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

View Call History - KYOCERA DuraXV Extreme+

Here's how to view the call history of your DuraXV Extreme+.

View Call Timers - KYOCERA DuraXV Extreme+

Here's how to view call timers on your DuraXV Extreme+.

Voice Activated Dialing - KYOCERA DuraXV Extreme+

Here's how to use the voice-activated dialing feature on your DuraXV Extreme+.

Camera, Photos & Videos

Common Camera Settings - KYOCERA DuraXV Extreme+

Here's info on common camera settings (e.g., storage, timer, etc.) for your DuraXV Extreme+.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - KYOCERA DuraXV Extreme+

Here's how to transfer picture, video or music files between your DuraXV Extreme+ and a computer.

Move Pictures / Videos to SD / Memory Card - KYOCERA DuraXV Extreme+

Here's how to move pictures / videos from internal storage on your DuraXV Extreme+ to an SD / memory card.

Record and Send Video via Messaging - KYOCERA DuraXV Extreme+

Here's how to record and send a video using your DuraXV Extreme+.

Save a Picture / Video Message - KYOCERA DuraXV Extreme+

Here's how to save a picture or video file sent as a message to your DuraXV Extreme+.

Send Existing Picture via Messaging - KYOCERA DuraXV Extreme+

Here's how to send a saved picture from your DuraXV Extreme+ to a messaging recipient.

Send Existing Video via Messaging - KYOCERA DuraXV Extreme+

Here's how to send a saved video on your DuraXV Extreme+ to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture via Messaging - KYOCERA DuraXV Extreme+

Here's how to take and send a picture with your DuraXV Extreme+.

View Pictures / Videos - KYOCERA DuraXV Extreme+

Here's how to view pictures and/or videos on your DuraXV Extreme+.

Contacts

Add a Contact - KYOCERA DuraXV Extreme+

Here's how to add a contact on your DuraXV Extreme+.

Delete a Contact - KYOCERA DuraXV Extreme+

Here's how to remove a contact from your DuraXV Extreme+.

Edit a Contact - KYOCERA DuraXV Extreme+

Here's info on how to edit a contact in your DuraXV Extreme+.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Allow / Deny Data Roaming - KYOCERA DuraXV Extreme+

Here's how to turn data roaming for your DuraXV Extreme+ on or off.

Manage Data Usage - KYOCERA DuraXV Extreme+

Here's how to change the data usage cycle and set data warnings and/or limits on your DuraXV Extreme+.

Turn Data On / Off - KYOCERA DuraXV Extreme+

Here's how to turn mobile data for your DuraXV Extreme+ on or off.

Date & Time

Set Date and Time - KYOCERA DuraXV Extreme+

If your DuraXV Extreme+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID - KYOCERA DuraXV Extreme+

Here's how to find the device ID (IMEI) for your DuraXV Extreme+.

View Phone Number - KYOCERA DuraXV Extreme+

Here's how to view the mobile number for your DuraXV Extreme+.

Device Settings

Adjust Backlight - KYOCERA DuraXV Extreme+

Here's how to adjust the backlight of the keypad / display on your DuraXV Extreme+.

Adjust Brightness / Display Settings - KYOCERA DuraXV Extreme+

Here's how to adjust screen brightness and other display settings (e.g., Clock, Menu layout, Font size, etc.) for your DuraXV Extreme+.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Turn Airplane Mode On / Off - KYOCERA DuraXV Extreme+

To turn Verizon network services on/off or if they aren't functioning on your DuraXV Extreme+, view this info.

Email/Gmail

Add Personal Email Account - KYOCERA DuraXV Extreme+

Here's how to add an email account to your DuraXV Extreme+.

Compose and Send Email Message - KYOCERA DuraXV Extreme+

Here's how to send an email message from your DuraXV Extreme+.

Delete Email Messages - KYOCERA DuraXV Extreme+

Here's how to delete email messages from your DuraXV Extreme+.

Email Account Common Settings - KYOCERA DuraXV Extreme+

Here's info on common personal email settings (e.g., account name, etc.) for your DuraXV Extreme+.

Email Account Data Usage Settings - KYOCERA DuraXV Extreme+

Here's how to modify data usage options for a personal email account on your DuraXV Extreme+.

Email Account Notification Settings - KYOCERA DuraXV Extreme+

Here's how to manage notifications for a personal email account on your DuraXV Extreme+.

Email Account Password and Server Settings - KYOCERA DuraXV Extreme+

Here's how to update personal email password and server settings for your DuraXV Extreme+.

Email Account Sync Frequency Settings - KYOCERA DuraXV Extreme+

Here's how to adjust the personal email sync frequency settings on your DuraXV Extreme+.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Remove an Email Account - KYOCERA DuraXV Extreme+

Here's how to delete a personal email account from your DuraXV Extreme+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - KYOCERA DuraXV Extreme+

Here's how to view and reply to an email message from your DuraXV Extreme+.

GPS & Location Based Services

Manage GPS Location Settings - KYOCERA DuraXV Extreme+

Here's how to adjust the GPS location settings for your DuraXV Extreme+.

Memory Save Location - KYOCERA DuraXV Extreme+

Here's how to change the location where your DuraXV Extreme+ saves media files.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - KYOCERA DuraXV Extreme+

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DuraXV Extreme+.

Internet & Web Browser

Clear Temporary Internet Files - KYOCERA DuraXV Extreme+

If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps on your DuraXV Extreme+.

Open / Manage Browser Bookmarks - KYOCERA DuraXV Extreme+

Here's how to open, add, modify and remove browser bookmarks on your DuraXV Extreme+.

Open Web Browser - KYOCERA DuraXV Extreme+

Here's how to open the default web browser on your DuraXV Extreme+.

Keyboard

Turn Keyguard On / Off - KYOCERA DuraXV Extreme+

Here's how to lock or unlock the external buttons on your DuraXV Extreme+.

Language

Language Selection - KYOCERA DuraXV Extreme+

Here's how to change the language used on your DuraXV Extreme+.

Lock, Unlock, Password & Security

Set Up Phone Lock - KYOCERA DuraXV Extreme+

Here's how to set up phone lock on your DuraXV Extreme+.

Unlock Screen - KYOCERA DuraXV Extreme+

Here's how to unlock the screen on your DuraXV Extreme+.

Memory/Storage

Check Device Storage - KYOCERA DuraXV Extreme+

Here's how to check available space if your DuraXV Extreme+ runs slowly / crashes, apps freeze or you can't save media.

Format SD / Memory Card - KYOCERA DuraXV Extreme+

Here's how to erase all data on the SD / memory card in your DuraXV Extreme+.

Insert or Remove SD / Memory Card - KYOCERA DuraXV Extreme+

Here's how to insert or remove an SD / memory card for your DuraXV Extreme+.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Play Music Files - KYOCERA DuraXV Extreme+

Here's how to play music files on your DuraXV Extreme+.

Operating System & Software

Factory Data Reset (Powered Off) - KYOCERA DuraXV Extreme+

Here's how to factory / hard reset your DuraXV Extreme+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Install Device Software Updates - KYOCERA DuraXV Extreme+

Here's how to check for and install software updates on your DuraXV Extreme+.

KYOCERA DuraXV Extreme+ Software Update

Get instructions on downloading the latest software update for performance improvements to your DuraXV Extreme+, including current security patches.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

View Software Version - KYOCERA DuraXV Extreme+

Here's how to view the software version your DuraXV Extreme+ is running.

SIM Card

Enable / Disable / Modify SIM PIN - KYOCERA DuraXV Extreme+

Here's how to change, enable or disable the SIM card lock code on your DuraXV Extreme+.

Insert / Remove SIM Card - KYOCERA DuraXV Extreme+

Here's how to properly insert or remove a SIM card for your DuraXV Extreme+.

View SIM Card Number - KYOCERA DuraXV Extreme+

Here's how to view the SIM card number associated with your DuraXV Extreme+.

Sounds, Volume & Audio

Set Ringtones / Alert Sounds - KYOCERA DuraXV Extreme+

Here's how to select or change ringtones / alert sounds on your DuraXV Extreme+.

Use Speakerphone - KYOCERA DuraXV Extreme+

Here's how to utilize the speakerphone functionality on your DuraXV Extreme+.

Volume Controls - KYOCERA DuraXV Extreme+

Here's how to adjust the volume if your DuraXV Extreme+ doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - KYOCERA DuraXV Extreme+

If your KYOCERA DuraXV Extreme+ device not receiving picture / video messages, follow the steps below to ensure 'Auto-retrieve' is turned on.

Create and Send a Text Message - KYOCERA DuraXV Extreme+

Here's how to create and send a text message on your DuraXV Extreme+.

Delete Messages - KYOCERA DuraXV Extreme+

Here's how to delete text messages from your DuraXV Extreme+.

Record and Send Video via Messaging - KYOCERA DuraXV Extreme+

Here's how to record and send a video using your DuraXV Extreme+.

Save a Picture / Video Message - KYOCERA DuraXV Extreme+

Here's how to save a picture or video file sent as a message to your DuraXV Extreme+.

Send Existing Picture via Messaging - KYOCERA DuraXV Extreme+

Here's how to send a saved picture from your DuraXV Extreme+ to a messaging recipient.

Send Existing Video via Messaging - KYOCERA DuraXV Extreme+

Here's how to send a saved video on your DuraXV Extreme+ to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Take and Send a Picture via Messaging - KYOCERA DuraXV Extreme+

Here's how to take and send a picture with your DuraXV Extreme+.

Text Message Signature - KYOCERA DuraXV Extreme+

Here's how to add, remove or edit the text message signature on your DuraXV Extreme+.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

View Text Messages - KYOCERA DuraXV Extreme+

Here's how to view text messages on your DuraXV Extreme+.

Tips, Tricks & Shortcuts

Capture a Screenshot - KYOCERA DuraXV Extreme+

Here's how to capture a screenshot on your DuraXV Extreme+.

Visual & Hearing Accessibility

Adjust Common Accessibility Settings - 4G Basic Phones

Here's how to adjust accessibility settings (e.g., readout, color inversion, speech rate, etc.) for your 4G Basic Phone.

Wallpapers/Theme

Set Wallpaper - KYOCERA DuraXV Extreme+

Here's how to set the Home screen image on your DuraXV Extreme+.

Wi-Fi & Network

Add a Wi-Fi Network - KYOCERA DuraXV Extreme+

Here's how to connect your DuraXV Extreme to a Wi-Fi network.

Change Mobile / Wi-Fi Hotspot Password - KYOCERA DuraXV Extreme+

Here's how to change the Mobile Hotspot password on your DuraXV Extreme+.

Manage Mobile / Wi-Fi Hotspot Settings - KYOCERA DuraXV Extreme+

Here's how to configure Mobile Hotspot settings (e.g., password, hotspot name, etc.) on your DuraXV Extreme+.

Remove Wi-Fi Connection - KYOCERA DuraXV Extreme+

Here's how to remove a saved Wi-Fi network from your DuraXV Extreme+.

Tethered Modem Connection - KYOCERA DuraXV Extreme+

Here's how to use your DuraXV Extreme+ as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - KYOCERA DuraXV Extreme+

Here's how to turn Mobile Hotspot for your DuraXV Extreme+ on or off.

Turn Wi-Fi Calling On / Off - KYOCERA DuraXV Extreme+

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraXV Extreme+.

Turn Wi-Fi On / Off - KYOCERA DuraXV Extreme+

Here's how to turn Wi-Fi for your DuraXV Extreme+ on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.