Samsung Galaxy A12 - Support Overview | Verizon Customer Support

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Galaxy A12 - Activate / Set Up Device

Here's how to quickly set up your Galaxy A12.

Samsung Galaxy A12 - Add an Existing Google Account

Here's how to add your Google (Gmail) account to your Galaxy A12.

Samsung Galaxy A12 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy A12 if you're not receiving email and app notifications.

Samsung Galaxy A12 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy A12 on or off.

Samsung Galaxy A12 User Guide (PDF)

This User Guide can help you get the most out of your Samsung Galaxy A12. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Samsung Galaxy A12 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy A12 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy A12 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy A12.

Samsung Galaxy A12 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy A12.

Samsung Galaxy A12 - View Battery Info

Here's info on battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy A12.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy A12 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy A12 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy A12 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy A12.

Samsung Galaxy A12 - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Galaxy A12.

Samsung Galaxy A12 - Call a Number

Here's how to place a call from your Galaxy A12.

Samsung Galaxy A12 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Samsung Galaxy A12 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy A12 - Place a Conference Call

Here's how to place a conference call from your Galaxy A12.

Samsung Galaxy A12 - Turn Video Calling On / Off

Here's how to turn video calling (HD voice) for your Galaxy A12 on or off.

Samsung Galaxy A12 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy A12.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy A12 - Common Camera Settings

Here's how to use some common camera functions and settings (e.g., flash, HDR, switch cameras, etc.) on your Galaxy A12.

Samsung Galaxy A12 - Record and Share a Video

Here's how to record and share a video using your Galaxy A12.

Samsung Galaxy A12 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy A12.

Samsung Galaxy A12 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy A12.

Samsung Galaxy A12 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy A12.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy A12 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy A12 and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy A12 - Add a Contact

Here's how to add a contact to your Galaxy A12.

Samsung Galaxy A12 - Contact Display Options

Here's how to configure how your contacts display on your Samsung Galaxy A12.

Samsung Galaxy A12 - Delete a Contact

Here's how to remove a contact from your Galaxy A12.

Samsung Galaxy A12 - Edit a Contact

Here's how to edit a contact on your Samsung Galaxy A12.

Samsung Galaxy A12 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts in your Galaxy A12.

Data

Samsung Galaxy A12 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A12 on or off.

Samsung Galaxy A12 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy A12.

Samsung Galaxy A12 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy A12 on or off.

Date & Time

Samsung Galaxy A12 - Set Date and Time

If your Galaxy A12 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy A12 - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy A12.

Samsung Galaxy A12 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A12.

Samsung Galaxy A12 - View Phone Number

Here's how to view the mobile number for your Galaxy A12.

Device Settings

Samsung Galaxy A12 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Font size, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Samsung Galaxy A12 isn't receiving calls or alerts for texts and email.

Samsung Galaxy A12 - Reset All Settings

If your Galaxy A12 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy A12 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy A12, view this info.

Samsung Galaxy A12 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy A12.

Samsung Galaxy A12 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy A12 doesn't rotate or flip.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy A12 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy A12.

Samsung Galaxy A12 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Password and Server Settings

Here's how to update personal email server settings for your Galaxy A12.

Samsung Galaxy A12 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Samsung Galaxy A12.

Samsung Galaxy A12 - Manage Corporate Email Settings

Here's how to update work email settings for your Samsung Galaxy A12.

Samsung Galaxy A12 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendars, etc. on your Galaxy A12.

Samsung Galaxy A12 - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy A12.

Samsung Galaxy A12 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy A12.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy A12 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy A12 on or off.

Gestures & Motions

Samsung Galaxy A12 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy A12.

Google Backup & restore

Samsung Galaxy A12 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A12.

Home Screen

Samsung Galaxy A12 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy A12.

Samsung Galaxy A12 - Home Screen Settings

Here's how to change your default Home screen settings on your Galaxy A12.

Samsung Galaxy A12 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy A12.

Hotspot

Samsung Galaxy A12 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Samsung Galaxy A12. FOR JETPACKS AND MIFI USE Here's how to check settings if you're having issues connecting to your Samsung Galaxy A12.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Samsung Galaxy A12 - Language Selection

Here's how to change the language used on your Galaxy A12.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy A12 - Add Additional Fingerprints

Here's how to add saved fingerprints for your Galaxy A12.

Samsung Galaxy A12 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Manage Screen Lock Settings

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Samsung Galaxy A12.

Samsung Galaxy A12 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy A12 when the screen is locked.

Samsung Galaxy A12 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy A12.

Samsung Galaxy A12 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy A12.

Samsung Galaxy A12 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy A12.

Samsung Galaxy A12 - Unlock Screen

Here's how to unlock the screen on your Galaxy A12.

Memory/Storage

Samsung Galaxy A12 - Check Device Storage

Here's how to check available space if your Samsung Galaxy A12 runs slowly / crashes, apps freeze or you can't save media.

Samsung Galaxy A12 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Samsung Galaxy A12.

Samsung Galaxy A12 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Samsung Galaxy A12.

Samsung Galaxy A12 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A12 to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy A12 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy A12.

Near Field Communication (NFC)

Samsung Galaxy A12 - Manage Contactless Payments

Here's how to use the 'Tap and pay' service on your Galaxy A12.

Samsung Galaxy A12 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy A12.

Operating System & Software

Samsung Galaxy A12 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Samsung Galaxy A12 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy A12 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Samsung Galaxy A12 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A12 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A12.

Samsung Galaxy A12 - View Software Version

Here's how to view the software version your Galaxy A12 is running.

Samsung Galaxy A12 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy A12, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.