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MOTOROLA EDGE+ 5G UW - Support Overview

Find device-specific support and online tools for your motorola edge+ 5G UW.
Troubleshoot edge+ 5G UW

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

MOTOROLA EDGE+ 5G UW - Activate / Set Up Device

Here's how to quickly set up your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your motorola edge+ 5G UW if you're not receiving email and app notifications.

MOTOROLA EDGE+ 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your motorola edge+ 5G UW on or off.

MOTOROLA EDGE+ 5G UW User Guide (PDF)

This User Guide can help you get the most out of your MOTOROLA EDGE+ 5G UW. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

MOTOROLA EDGE+ 5G UW - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your motorola edge+ 5G UW and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

MOTOROLA EDGE+ 5G UW - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your motorola edge+ 5G UW.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

MOTOROLA EDGE+ 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your motorola edge+ 5G UW on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

MOTOROLA EDGE+ 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Call a Number

Here's how to place a call from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Place a Conference Call

Here's how to place a conference call from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your motorola edge+ 5G UW.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

MOTOROLA EDGE+ 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Record and Share a Video

Here's how to record and send a video using your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Share Video from Gallery

Here's how to share a saved video from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Take and Share a Picture

Here's how to take and share a picture from your motorola edge+ 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

MOTOROLA EDGE+ 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your motorola edge+ 5G UW and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

MOTOROLA EDGE+ 5G UW - Add a Contact

Here's how to add a contact to your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Contact Display Options

Here's how to configure how your contacts display on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Delete a Contact

Here's how to remove a contact from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Edit a Contact

Here's how to edit a contact on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your motorola edge+ 5G UW was imported from.

Data

MOTOROLA EDGE+ 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your motorola edge+ 5G UW on or off.

MOTOROLA EDGE+ 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn Data On / Off

Here's how to turn mobile data for your motorola edge+ 5G UW on or off.

Date & Time

MOTOROLA EDGE+ 5G UW - Set Date and Time

If your motorola edge+ 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

MOTOROLA EDGE+ 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View Phone Number

Here's how to view the mobile number for your motorola edge+ 5G UW.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

MOTOROLA EDGE+ 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your motorola edge+ 5G UW isn't receiving calls or alerts for texts and email.

MOTOROLA EDGE+ 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your motorola edge+ 5G UW, view this info.

MOTOROLA EDGE+ 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your motorola edge+ 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

MOTOROLA EDGE+ 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your motorola edge+ 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

MOTOROLA EDGE+ 5G UW - Turn GPS Location On / Off

Here's how to turn GPS location for your motorola edge+ 5G UW on or off.

Google Backup & restore

MOTOROLA EDGE+ 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your motorola edge+ 5G UW.

Home Screen

MOTOROLA EDGE+ 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your motorola edge+ 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

MOTOROLA EDGE+ 5G UW - Language Selection

Here's how to change the language used on your motorola edge+ 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

MOTOROLA EDGE+ 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your motorola edge+ 5G UW when the screen is locked.

MOTOROLA EDGE+ 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Unlock Screen

Here's how to unlock the screen on your motorola edge+ 5G UW.

Memory/Storage

MOTOROLA EDGE+ 5G UW - Check Device Storage

Here's how to check available space if your motorola edge+ 5G UW runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

MOTOROLA EDGE+ 5G UW - Motions and Gestures

Here's how to manage motion-activated services for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your motorola edge+ 5G UW.

Near Field Communication (NFC)

MOTOROLA EDGE+ 5G UW - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your motorola edge+ 5G UW.

Operating System & Software

MOTOROLA EDGE+ 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your motorola edge+ 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

MOTOROLA EDGE+ 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your motorola edge+ 5G UW if the screen freezes or call, app, audio or sync issues occur.

MOTOROLA EDGE+ 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View Software Version

Here's how to view the software version your motorola edge+ 5G UW is running.

MOTOROLA EDGE+ 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your MOTOROLA EDGE+ 5G UW, including current Android security patches.

SIM Card

MOTOROLA EDGE+ 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your motorola edge+ 5G UW or turn it on or off.

MOTOROLA EDGE+ 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your motorola edge+ 5G UW.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

MOTOROLA EDGE+ 5G UW - Manage Verizon Adaptive Sound Settings

Here's how to change the Verizon Adaptive Sound profiles on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Reset Verizon Adaptive Sound

Here's how to restore settings in Verizon Adaptive Sound on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Save a Ringtone

Here's how to save an audio file as a ringtone on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn Verizon Adaptive Sound On / Off

Here's how to turn Verizon Adaptive Sound for your motorola edge+ 5G UW on or off.

MOTOROLA EDGE+ 5G UW - Use Speakerphone

Here's how to utilize the speakerphone functionality on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Vibrate Mode

Here's how to turn vibrate mode for your motorola edge+ 5G UW on or off.

MOTOROLA EDGE+ 5G UW - Volume Controls

Here's how to adjust the volume if your motorola edge+ 5G UW doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

MOTOROLA EDGE+ 5G UW - View Signal Strength

Here's how to view signal strength on your motorola edge+ 5G UW.

TV

MOTOROLA EDGE+ 5G UW - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your motorola edge+ 5G UW.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

MOTOROLA EDGE+ 5G UW - Set Default Messaging App

Here's how to set the default messaging app on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your motorola edge+ 5G UW.

Motorola Connect - Android

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Tips, Tricks & Shortcuts

MOTOROLA EDGE+ 5G UW - Capture a Screenshot

Here's how to capture a screenshot on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Set Up Printing

Here's how to set up and add a printer to your motorola edge+ 5G UW.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

MOTOROLA EDGE+ 5G UW - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your motorola edge+ 5G UW on or off.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

MOTOROLA EDGE+ 5G UW - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your motorola edge+ 5G UW with other Wi-Fi capable devices.

MOTOROLA EDGE+ 5G UW - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Add a Wi-Fi Network

Here's how to connect your motorola edge+ 5G UW to a Wi-Fi network.

MOTOROLA EDGE+ 5G UW - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your motorola edge+ 5G UW to auto-switch between Wi-Fi and mobile data.

MOTOROLA EDGE+ 5G UW - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your motorola edge+ 5G UW.

MOTOROLA EDGE+ 5G UW - Reset Network Settings

Here's how to reset settings if your motorola edge+ 5G UW can't connect to data or send / receive messages.

MOTOROLA EDGE+ 5G UW - Restart Device

Here's how to restart your motorola edge+ 5G UW if it crashes and resets, freezes or runs slowly.

MOTOROLA EDGE+ 5G UW - Restart in Safe Mode

Here's how to restart your motorola edge+ 5G UW into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

MOTOROLA EDGE+ 5G UW - Tethered Modem Connection

Here's how to use your motorola edge+ 5G UW as a modem to connect to the internet via USB or Bluetooth.

MOTOROLA EDGE+ 5G UW - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your motorola edge+ 5G UW on or off.

MOTOROLA EDGE+ 5G UW - Turn Video Calling On / Off

Here's how to turn Video Calling for your motorola edge+ 5G UW on or off.