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Orbic® Journey™ L - Support Overview

Find device-specific support and online tools for your Orbic Journey L.
Activate and setup

Set up & activate your device


Troubleshoot Journey L

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Orbic Journey L - Activate / Set Up Device

Here's how to quickly set up your Journey L.

Orbic® Journey™ L User Guide (PDF)

This User Guide can help you get the most out of your Journey L. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Orbic Journey L - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Journey L and a computer.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Orbic Journey L - Insert / Remove Battery

Here's how to insert / remove the battery for your Journey L.

Orbic Journey L - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Journey L.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Orbic Journey L - Delete Paired Bluetooth Connection

Here's how to remove a paired Bluetooth device from your Journey L.

Orbic Journey L - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Journey L on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Orbic Journey L - Answer Options

Here's how to change the way your Journey L answers calls.

Orbic Journey L - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your Orbic Journey L.

Orbic Journey L - Call a Number

Here's how to place a call from your Journey L.

Orbic Journey L - Delete Call History

Here's how to clear the call history from your Journey L.

Orbic Journey L - Place a Conference Call

Here's how to place a conference call from your Journey L.

Orbic Journey L - Reset Call Timers

Here's how to reset the call timers on your Journey L.

Orbic Journey L - Speed Dial

Here's how to add or remove a speed dial on your Journey L.

Orbic Journey L - View Call History

Here's how to view the call history of your Journey L.

Orbic Journey L - View Call Timers

Here's how to view call timers on your Journey L.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Orbic Journey L - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your Journey L.

Orbic Journey L - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Journey L to an SD / memory card.

Orbic Journey L - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Journey L.

Orbic Journey L - Send Existing Picture via Messaging

Here's how to send a saved picture from your Journey L to a messaging recipient.

Orbic Journey L - Take and Send a Picture via Messaging

Here's how to take and send a picture with your Journey L via the Message app.

Orbic Journey L - View Pictures / Videos

Here's how to view pictures and/or videos on your Journey L.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Orbic Journey L - Add a Contact

Here's how to add a contact to your Journey L.

Orbic Journey L - Delete a Contact

Here's how to remove a contact from your Journey L.

Orbic Journey L - Edit a Contact

Here's how to edit a contact on your Journey L.

Data

Orbic Journey L - Allow / Deny Data Roaming

Here's how to turn data roaming for your Journey L on or off.

Date & Time

Orbic Journey L - Set Date and Time

If your Journey L shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Orbic Journey L - View Device ID

Here's how to find the device ID (IMEI) for your Journey L.

Orbic Journey L - View Phone Number

Here's how to view the mobile number for your Journey L.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Orbic Journey L - Adjust Backlight

Here's how to adjust the backlight on your Journey L.

Orbic Journey L - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Wallpaper, Font size, Clock, etc.) for your Journey L.

Orbic Journey L - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Journey L, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Orbic Journey L - Memory Save Location

Here's how to change the location where your Journey L saves media files.

Orbic Journey L - Turn GPS Location On / Off

Here's how to turn GPS location for your Journey L on or off.

Language

Orbic Journey L - Language Selection

Here's how to change the language used on your Journey L.

Lock, Unlock, Password & Security

Orbic Journey L - Set Up Phone Lock

Here's how to set up phone lock on your Journey L.

Orbic Journey L - Unlock Screen

Here's how to unlock the screen on your Journey L.

Memory/Storage

Orbic Journey L - Check Device Storage

Here's how to check available space if your Journey L runs slow / crashes, apps freeze or you can't save media.

Orbic Journey L - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Journey L.

Orbic Journey L - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Journey L.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Orbic Journey L - Play Music Files

Here's how to play music files on your Journey L.

Operating System & Software

Orbic Journey L - Install Device Software Updates

Here's how to check for and install software updates on your Journey L.

Orbic Journey L - View Software Version

Here's how to view the software version your Journey L is running.

Orbic Journey L Software Update

Get instructions on downloading the latest software update for performance improvements to your Orbic Journey L, including current Android security patches.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Journey L - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Journey L.

Orbic Journey L - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Journey L.

Orbic Journey L - View SIM Card Number

Here's how to view the SIM card number associated with your Journey L.

Sounds, Volume & Audio

Orbic Journey L - Save a Ringtone

Here's how to save an audio file as a ringtone on your Journey L.

Orbic Journey L - Set Ringtones / Alert Sounds

Here's how to select or change ringtones / alert sounds on your Journey L.

Orbic Journey L - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Journey L.

Orbic Journey L - Volume Controls

Here's how to adjust the volume if your Journey L doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Orbic Journey L - Auto Receive Messages

Here's how to check settings on your Journey L if you're not receiving your picture / video messages.

Orbic Journey L - Create and Send a Text Message

Here's how to create and send a text message via the Message app on your Journey L.

Orbic Journey L - Delete Messages

Here's how to delete text messages from your Journey L via the Message app.

Orbic Journey L - Take and Send a Picture via Messaging

Here's how to take and send a picture with your Journey L via the Message app.

Orbic Journey L - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Journey L.

Orbic Journey L - View Text Messages

Here's how to view text messages on your Journey L.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

Orbic Journey L - Capture a Screenshot

Here's how to capture a screenshot on your Journey L.

Visual & Hearing Accessibility

Orbic Journey L - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Journey L.

Orbic Journey L - Manage TTY Settings

Here's how to change the TTY settings on your Journey L.

Wallpapers/Theme

Orbic Journey L - Set Wallpaper

Here's how to set wallpaper for the screen on your Journey L.

Wi-Fi & Network

Orbic Journey L - Add a Wi-Fi Network

Here's how to connect your Journey L to a Wi-Fi network.

Orbic Journey L - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Journey L.

Orbic Journey L - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Journey L.

Orbic Journey L - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Journey L.

Orbic Journey L - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Journey L on or off

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.