Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Orbic® Wonder - Support Overview

Find device-specific support and online tools for your Orbic Wonder.
Troubleshoot Wonder
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Orbic Wonder - Activate / Set Up Device

Here's how to perform a quick set up and activation on your Wonder.

Orbic Wonder - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Wonder.

Orbic Wonder - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Orbic Wonder if you're not receiving email and app notifications.

Orbic Wonder - Create a New Google Account

Here's how to create a new Google (Gmail) account on your Wonder.

Orbic Wonder - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Orbic Wonder on or off.

Orbic Wonder User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Orbic Wonder - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Orbic Wonder and a computer.

Orbic Wonder - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from your Orbic Wonder's internal storage to a memory card.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Manage Adaptive Battery Optimization - Android (Orbic)

Battery optimization helps conserve battery power on your Orbic smartphone and is turned on by default.

Orbic Wonder - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Orbic Wonder.

Orbic Wonder - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Wonder.

Orbic Wonder - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your Wonder.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Orbic Wonder - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Orbic Wonder.

Orbic Wonder - Turn Bluetooth On / Off

Here's how to turn Bluetooth® for yourOrbic® Wonder on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Orbic Wonder - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Orbic Wonder.

Orbic Wonder - Block / Unblock Numbers

Here's how to manage calls from saved contacts going to Voicemail.

Orbic Wonder - Call a Number

Here's how to make a call from your Wonder.

Orbic Wonder - Place a Conference Call

Here's how to place a conference call on your Orbic Wonder.

Orbic Wonder - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Orbic Wonder.

Camera, Photos & Videos

Orbic Wonder - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Orbic Wonder and a computer.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Orbic Wonder - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Wonder.

Orbic Wonder - Record and Share a Video

Here's how to take and share a video on your Orbic Wonder.

Orbic Wonder - Share Picture from Gallery

Here's how to share a picture from your gallery on your Orbic Wonder.

Orbic Wonder - Share Video from Gallery

Here's how to share a video from the gallery on your Orbic Wonder.

Orbic Wonder - Take and Share a Picture

Here's how to take and share a picture on your Orbic Wonder.

Orbic Wonder - View Pictures / Videos

Here's how to view pictures/ videos on your Orbic Wonder.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Orbic Wonder - USB Debugging Mode

Here's how to turn on USB debugging mode on your Orbic Wonder.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Orbic Wonder - Add a Contact

Here's how to add a contact on your Wonder.

Orbic Wonder - Contact Display Options

Here's how to configure how you want your contacts to display on your Wonder.

Orbic Wonder - Delete a Contact

Here's how to delete a saved contact from your Wonder.

Orbic Wonder - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Orbic Wonder.

Orbic Wonder - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Orbic Wonder.

Orbic Wonder - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Orbic Wonder.

Data

Orbic Wonder - Allow / Deny Data Roaming

Here's how to turn data roaming for your Orbic Wonder on or off.

Orbic Wonder - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Orbic Wonder.

Orbic Wonder - Turn Data On / Off

Here's how to turn the mobile data on/off on your Wonder.

Date & Time

Orbic Wonder - Set Date and Time

If your Wonder shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Orbic Wonder - View Device ID

Here's how to find the device ID on your Orbic Wonder.

Orbic Wonder - View MAC Address

Here's how to view the MAC address on your Orbic Wonder.

Orbic Wonder - View Phone Number

Here's how to view phone number on your Orbic Wonder.

Device Settings

Orbic Wonder - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Font size, etc.) for your Wonder.

Orbic Wonder - Manage Do Not Disturb Settings

Here's how to adjust sound settings if you're not getting calls or alerts for texts / email on your Wonder.

Orbic Wonder - Turn Airplane Mode On / Off

To turn Verizon network services on or off for your Wonder, or if they aren't functioning, view this info.

Orbic Wonder - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Orbic Wonder.

Orbic Wonder - Turn Screen Rotation On / Off

Here's how to turn screen rotation on / off on your Orbic Wonder.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Orbic Wonder - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Wonder.

Orbic Wonder - Compose and Send Email Message

Here's how to compose and send an email message from your Wonder.

Orbic Wonder - Delete Email Messages

Here's how to delete email messages from your Wonder.

Orbic Wonder - Edit a Contact

Here's how to edit a contact on your Wonder.

Orbic Wonder - Email Account Common Settings

Here's info on common personal email settings for your Wonder.

Orbic Wonder - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Wonder.

Orbic Wonder - Email Account Notification Settings

Here's how to set notifications for your personal email on your Wonder.

Orbic Wonder - Email Account Password and Server Settings

Here's how to change the password for a personal email account on your Wonder.

Orbic Wonder - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Wonder.

Orbic Wonder - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Wonder.

Orbic Wonder - Manage Corporate Email Settings

Here's info on updating work email settings for your Orbic Wonder.

Orbic Wonder - Perform a Gmail Sync

Here's how to sync your Google email, contacts, calendar, etc. are not syncing on your Orbic Wonder.

Orbic Wonder - Remove Gmail Account

Here's how to remove then re-add a Gmail account on your Orbic Wonder which often fixes email issues.

Orbic Wonder - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Orbic Wonder.

Orbic Wonder - View and Reply to an Email Message

Here's how to reply to an email on your Orbic Wonder.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Orbic Wonder - Turn GPS Location On / Off

Here's how to turn GPS location on/off on your Orbic Wonder.

Google Backup & restore

Orbic Wonder - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Orbic Wonder.

Home Screen

Orbic Wonder - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Orbic Wonder.

Orbic Wonder - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Orbic Wonder.

Hotspot

Orbic Wonder - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Wonder.

Orbic Wonder - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Wonder to Mobile Hotspot.

Orbic Wonder - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (password, network name, etc.) on your Orbic Wonder.

Orbic Wonder - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Orbic Wonder on or off.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Orbic Wonder - Language Selection

Here's how to change the language on your Wonder.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Orbic Wonder - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Orbic Wonder.

Orbic Wonder - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Wonder.

Orbic Wonder - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Wonder when the screen is locked.

Orbic Wonder - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Orbic Wonder.

Orbic Wonder - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Wonder.

Orbic Wonder - Unlock Screen

Here's how to unlock the screen on your Orbic Wonder.

Memory/Storage

Orbic Wonder - Check Device Storage

Here's how to check available space if your Orbic Wonder runs slowly / crashes, apps freeze or you can't save media.

Orbic Wonder - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Wonder.

Orbic Wonder - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Wonder.

Orbic Wonder - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from your Orbic Wonder's internal storage to a memory card.

Orbic® Wonder - Remove SD / Memory Card

Here's how to remove the SD / Memory Card from your Orbic Wonder.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Operating System & Software

Orbic Wonder - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Orbic Wonder if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Orbic Wonder - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Orbic Wonder if the screen freezes or call, app, audio or sync issues occur.

Orbic Wonder - Install Device Software Updates

Here's how to check for and install software updates on your Wonder.

Orbic Wonder - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

Orbic Wonder - View Software Version

Here's how to view the software version your Orbic Wonder is running.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Wonder - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Orbic Wonder or turn it on or off.

Orbic Wonder - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Orbic Wonder.

Orbic Wonder - View SIM Card Number

Here's how to view the SIM card number on your Orbic Wonder.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Orbic Wonder - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Orbic Wonder.

Orbic Wonder - Save a Ringtone

Here's how to save a ringtone that is sent as a text on your Orbic Wonder.

Orbic Wonder - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Orbic Wonder.

Orbic Wonder - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Orbic Wonder.

Orbic Wonder - Vibrate Mode

Here's how to turn vibrate mode on/off on your Orbic Wonder.

Orbic Wonder - Volume Controls

Here's how to adjust volume settings on your Orbic Wonder.

Status Indicators/Lights

Orbic Wonder - View Signal Strength

Here's how to view signal strength on the Orbic Wonder.

TV

Orbic Wonder - View Device Screen on TV

Here's how to view the screen of your Orbic Wonder on your TV or another media device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Orbic Wonder - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Orbic Wonder.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Tips, Tricks & Shortcuts

Orbic Wonder - Capture a Screenshot

Here's how to take a screenshot on your Wonder.

Orbic Wonder - Set Up Printing

Here's how to set up and add a printer to your Orbic Wonder.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Orbic Wonder - Manage TTY Settings

Here's how to change the TTY settings on your Orbic Wonder.

Turn Assisted Dialing On / Off - Orbic

Here's how to turn assisted dialing for your Orbic smartphone on or off.

Wi-Fi & Network

Orbic Wonder - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Wonder with other Wi-Fi capable devices.

Orbic Wonder - Add a Virtual Private Network

Here's how to set up a virtual private network (VPN) on your Wonder.

Orbic Wonder - Add a Wi-Fi Network

Here's how to connect your Wonder to a Wi-Fi network.

Orbic Wonder - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Wonder to auto switch between Wi-Fi and mobile data.

Orbic Wonder - Network Mode Settings

Here's how to adjust your network mode on your Orbic Wonder.

Orbic Wonder - Remove Wi-Fi Connection

Here's how to remove a Wi-Fi network on your Orbic Wonder.

Orbic Wonder - Reset Network Settings

Here's how to reset your network settings on your Orbic Wonder.

Orbic Wonder - Tethered Modem Connection

Here's how to set up a tethered modem connection on your Orbic Wonder.

Orbic Wonder - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Orbic Wonder on or off.