Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Kyocera DuraSport 5G UW - Support Overview

Find device-specific support and online tools for your Kyocera DuraSport 5G UW.
Troubleshoot DuraSport 5G UW

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Kyocera DuraSport 5G UW - Activate / Set Up Device

Here's how to quickly set up your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your DuraSport 5G UW if you're not receiving email and app notifications.

Kyocera DuraSport 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your DuraSport 5G UW on or off.

Kyocera DuraSport 5G UW User Guide (PDF)

This User Guide can help you get the most out of your Kyocera DuraSport 5G UW. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Kyocera DuraSport 5G UW - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DuraSport 5G UW and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Kyocera DuraSport 5G UW - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your DuraSport 5G UW.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Kyocera DuraSport 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraSport 5G UW on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Kyocera DuraSport 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Call a Number

Here's how to place a call from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Place a Conference Call

Here's how to place a conference call from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your DuraSport 5G UW.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kyocera DuraSport 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Record and Share a Video

Here's how to record and send a video using your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Share Video from Gallery

Here's how to share a saved video from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Take and Share a Picture

Here's how to take and share a picture from your DuraSport 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Kyocera DuraSport 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your DuraSport 5G UW and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Kyocera DuraSport 5G UW - Add a Contact

Here's how to add a contact to your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Contact Display Options

Here's how to configure how your contacts display on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Delete a Contact

Here's how to remove a contact from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Edit a Contact

Here's how to edit a contact on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your DuraSport 5G UW was imported from.

Data

Kyocera DuraSport 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraSport 5G UW on or off.

Kyocera DuraSport 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Turn Data On / Off

Here's how to turn mobile data for your DuraSport 5G UW on or off.

Date & Time

Kyocera DuraSport 5G UW - Set Date and Time

If your DuraSport 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Kyocera DuraSport 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View Phone Number

Here's how to view the mobile number for your DuraSport 5G UW.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Kyocera DuraSport 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your DuraSport 5G UW isn't receiving calls or alerts for texts and email.

Kyocera DuraSport 5G UW - Reset Network Settings

Here's how to reset settings if your DuraSport 5G UW can't connect to data or send / receive messages.

Kyocera DuraSport 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraSport 5G UW, view this info.

Kyocera DuraSport 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your DuraSport 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Kyocera DuraSport 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Manage Corporate Email Settings

Here's how to update work email settings for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your DuraSport 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Kyocera DuraSport 5G UW - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraSport 5G UW on or off.

Google Backup & restore

Kyocera DuraSport 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DuraSport 5G UW.

Home Screen

Kyocera DuraSport 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your DuraSport 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Kyocera DuraSport 5G UW - Language Selection

Here's how to change the language used on your DuraSport 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Kyocera DuraSport 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DuraSport 5G UW when the screen is locked.

Kyocera DuraSport 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Unlock Screen

Here's how to unlock the screen on your DuraSport 5G UW.

Memory/Storage

Kyocera DuraSport 5G UW - Check Device Storage

Here's how to check available space if your DuraSport 5G UW runs slowly / crashes, apps freeze or you can't save media.

Kyocera DuraSport 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraSport 5G UW to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Kyocera DuraSport 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your DuraSport 5G UW.

Near Field Communication (NFC)

Kyocera DuraSport 5G UW - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your DuraSport 5G UW.

Operating System & Software

Kyocera DuraSport 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your DuraSport 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Kyocera DuraSport 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your DuraSport 5G UW if the screen freezes or call, app, audio or sync issues occur.

Kyocera DuraSport 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View Software Version

Here's how to view the software version your DuraSport 5G UW is running.

Kyocera DuraSport 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your DuraSport Ultra 5G UW, including current Android security patches.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

Kyocera DuraSport 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DuraSport 5G UW or turn it on or off.

Kyocera DuraSport 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraSport 5G UW.

Kyocera DuraSport 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your DuraSport 5G UW.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Kyocera DuraSport 5G UW - Save a Ringtone

Here's how to save an audio file as a ringtone on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Use Speakerphone

Here's how to utilize the speakerphone functionality on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Vibrate Mode

Here's how to turn vibrate mode for your DuraSport 5G UW on or off.

Kyocera DuraSport 5G UW - Volume Controls

Here's how to adjust the volume if your DuraSport 5G UW doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Kyocera DuraSport 5G UW - View Signal Strength

Here's how to view signal strength on your DuraSport 5G UW.

TV

Kyocera DuraSport 5G UW - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your DuraSport 5G UW.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Kyocera DuraSport 5G UW - Set Default Messaging App

Here's how to set the default messaging app on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your DuraSport 5G UW.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Tips, Tricks & Shortcuts

Kyocera DuraSport 5G UW - Capture a Screenshot

Here's how to capture a screenshot on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Set Up Printing

Here's how to set up and add a printer to your DuraSport 5G UW.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Kyocera DuraSport 5G UW - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your DuraSport 5G UW.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Kyocera DuraSport 5G UW - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your DuraSport 5G UW with other Wi-Fi capable devices.

Kyocera DuraSport 5G UW - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Add a Wi-Fi Network

Here's how to connect your DuraSport 5G UW to a Wi-Fi network.

Kyocera DuraSport 5G UW - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DuraSport 5G UW to auto-switch between Wi-Fi and mobile data.

Kyocera DuraSport 5G UW - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, hotspot name, timeout, etc.) on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DuraSport 5G UW.

Kyocera DuraSport 5G UW - Restart Device

Here's how to restart your DuraSport 5G UW if it crashes and resets, freezes or runs slowly.

Kyocera DuraSport 5G UW - Restart in Safe Mode

Here's how to restart your DuraSport 5G UW into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Kyocera DuraSport 5G UW - Tethered Modem Connection

Here's how to use your DuraSport 5G UW as a modem to connect to the internet via USB or Bluetooth.

Kyocera DuraSport 5G UW - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DuraSport 5G UW on or off.

Kyocera DuraSport 5G UW - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraSport 5G UW on or off.