Google Pixel 6 Pro - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Pixel 6 / 6 Pro - Activate / Set Up Device

Here's how to quickly set up your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel 6 / 6 Pro if you're not receiving email and app notifications.

Pixel 6 / 6 Pro - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 6 / 6 Pro on or off.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Pixel 6 / 6 Pro - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 6 / 6 Pro and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Pixel 6 / 6 Pro - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel 6 / 6 Pro.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Pixel 6 / 6 Pro - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 6 / 6 Pro on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Pixel 6 / 6 Pro - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Call a Number

Here's how to place a call from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Place a Conference Call

Here's how to place a conference call from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Pixel 6 / 6 Pro.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Pixel 6 / 6 Pro - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Record and Share a Video

Here's how to record and send a video using your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Share Video from Gallery

Here's how to share a saved video from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Take and Share a Picture

Here's how to take and share a picture from your Pixel 6 / 6 Pro.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Pixel 6 / 6 Pro - USB Debugging Mode

Here's how to facilitate a connection between your Pixel 6 / 6 Pro and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Pixel 6 / 6 Pro - Add a Contact

Here's how to add a contact to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Contact Display Options

Here's how to configure how your contacts display on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Delete a Contact

Here's how to remove a contact from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Edit a Contact

Here's how to edit a contact on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 6 / 6 Pro was imported from.

Data

Pixel 6 / 6 Pro - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel 6 / 6 Pro on or off.

Pixel 6 / 6 Pro - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Data On / Off

Here's how to turn the mobile data for your Pixel 6 / 6 Pro on or off.

Date & Time

Pixel 6 / 6 Pro - Set Date and Time

If your Pixel 6 / 6 Pro shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Pixel 6 / 6 Pro - View Device ID

Here's how to find the device ID (IMEI) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Phone Number

Here's how to view the mobile number for your Pixel 6 / 6 Pro.

Device Settings

Pixel 6 / 6 Pro - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Pixel 6 / 6 Pro isn't receiving calls or alerts for texts and email.

Pixel 6 / 6 Pro - Reset Network Settings

Here's how to reset settings if your Pixel 6 / 6 Pro can't connect to data or send / receive messages.

Pixel 6 / 6 Pro - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 6 / 6 Pro, view this info.

Pixel 6 / 6 Pro - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 6 / 6 Pro doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Pixel 6 / 6 Pro - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Corporate Email Settings

Here's how to update work email settings for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel 6 / 6 Pro.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Pixel 6 / 6 Pro - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 6 / 6 Pro on or off.

Google Backup & restore

Pixel 6 / 6 Pro - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 6 / 6 Pro.

Home Screen

Pixel 6 / 6 Pro - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 6 / 6 Pro.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Pixel 6 / 6 Pro - Language Selection

Here's how to change the language used on your Pixel 6 / 6 Pro.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Pixel 6 / 6 Pro - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 6 / 6 Pro when the screen is locked.

Pixel 6 / 6 Pro - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Unlock Screen

Here's how to unlock the screen on your Pixel 6 / 6 Pro.

Memory/Storage

Pixel 6 / 6 Pro - Check Device Storage

Here's how to check available space if your Pixel 6 / 6 Pro runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Pixel 6 / 6 Pro - Motions and Gestures

Here's how to manage motion-activated services for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Use Multi Window

Here's how to use two apps simultaneously on your Pixel 6 / 6 Pro.

Near Field Communication (NFC)

Pixel 6 / 6 Pro - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 6 / 6 Pro.

Operating System & Software

Google Pixel 6 Pro Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel 6 Pro, including current Android security patches.

Pixel 6 / 6 Pro - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 6 / 6 Pro if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Pixel 6 / 6 Pro - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 6 / 6 Pro if the screen freezes or call, app, audio or sync issues occur.

Pixel 6 / 6 Pro - Install Device Software Update

Here's how to check for and install software updates on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Software Version

Here's how to view the software version your Pixel 6 / 6 Pro is running.

SIM Card

Pixel 6 / 6 Pro - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel 6 / 6 Pro or turn it on or off.

Pixel 6 / 6 Pro - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 6 / 6 Pro.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.