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Samsung Galaxy A23 5G UW - Support Overview

Find device-specific support and online tools for your Galaxy A23 5G UW.
Troubleshoot Galaxy A23 5G UW

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Galaxy A23 5G UW - Activate / Set Up Device

Here's how to quickly set up your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy A23 5G UW if you're not receiving email and app notifications.

Samsung Galaxy A23 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy A23 5G UW on or off.

Samsung Galaxy A23 5G UW User Guide (PDF)

This User Guide can help you get the most out of your Galaxy A23 5G UW. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Samsung Galaxy A23 5G UW - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy A23 5G UW and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy A23 5G UW - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View Battery Info

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy A23 5G UW.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy A23 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy A23 5G UW on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy A23 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Call a Number

Here's how to place a call from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy A23 5G UW and your dialpad entries aren't recognized, view this info.

Samsung Galaxy A23 5G UW - Place a Conference Call

Here's how to place a conference call from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Video Calling On / Off

Here's how to turn Video Calling for your Galaxy A23 5G UW on or off.

Samsung Galaxy A23 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy A23 5G UW.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy A23 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Record and Play Sound File

Here's how to record and play a sound file on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Record and Share a Video

Here's how to record and send a video using your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Share Video from Gallery

Here's how to share a saved video from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Take and Share a Picture

Here's how to take and share a picture from your Galaxy A23 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy A23 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy A23 5G UW and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy A23 5G UW - Add a Contact

Here's how to add a contact to your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Contact Display Options

Here's how to configure how your contacts display on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Delete a Contact

Here's how to remove a contact from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Edit a Contact

Here's how to edit a contact on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy A23 5G UW was imported from.

Data

Samsung Galaxy A23 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A23 5G UW on or off.

Samsung Galaxy A23 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Data On / Off

Here's how to turn mobile data for your Galaxy A23 5G UW on or off.

Date & Time

Samsung Galaxy A23 5G UW - Set Date and Time

If your Galaxy A23 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy A23 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View Phone Number

Here's how to view the mobile number for your Galaxy A23 5G UW.

Device Settings

Samsung Galaxy A23 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Font size and style, Screen saver, Screen timeout, etc.) for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your Galaxy A23 5G UW isn't receiving calls or alerts for texts and email.

Samsung Galaxy A23 5G UW - Reset All Settings

If your Galaxy A23 5G UW crashes, resets or runs slowly, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy A23 5G UW - Reset Network Settings

Here's how to reset settings if your Galaxy A23 5G UW can't connect to data or send / receive messages.

Samsung Galaxy A23 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy A23 5G UW, view this info.

Samsung Galaxy A23 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy A23 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy A23 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy A23 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy A23 5G UW - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy A23 5G UW on or off.

Gestures & Motions

Samsung Galaxy A23 5G UW - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy A23 5G UW.

Google Backup & restore

Samsung Galaxy A23 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A23 5G UW.

Home Screen

Samsung Galaxy A23 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy A23 5G UW.

Hotspot

Samsung Galaxy A23 5G UW - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy A23 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Samsung Galaxy A23 5G UW - Language Selection

Here's how to change the language used on your Galaxy A23 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy A23 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy A23 5G UW when the screen is locked.

Samsung Galaxy A23 5G UW - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Unlock Screen

Here's how to unlock the screen on your Galaxy A23 5G UW.

Memory/Storage

Samsung Galaxy A23 5G UW - Check Device Storage

Here's how to check available space if your Galaxy A23 5G UW runs slowly / crashes, apps freeze or you can't save media.

Samsung Galaxy A23 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A23 5G UW to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy A23 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy A23 5G UW.

Near Field Communication (NFC)

Samsung Galaxy A23 5G UW - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy A23 5G UW.

Operating System & Software

Samsung Galaxy A23 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy A23 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy A23 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy A23 5G UW if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A23 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View Software Version

Here's how to view the software version your Galaxy A23 5G UW is running.

Samsung Galaxy A23 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy A23 5G UW, including current Android security patches.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy A23 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy A23 5G UW or turn it on or off.

Samsung Galaxy A23 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy A23 5G UW.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Samsung Galaxy A23 5G UW - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy A23 5G UW on or off.

Samsung Galaxy A23 5G UW - Volume Controls

Here's how to adjust the volume if your Galaxy A23 5G UW doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy A23 5G UW - View Signal Strength

Here's how to view signal strength on your Galaxy A23 5G UW.

TV

Samsung Galaxy A23 5G UW - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy A23 5G UW.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy A23 5G UW - Set Default Messaging App

Here's how to set the default messaging app on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy A23 5G UW.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Tips, Tricks & Shortcuts

Samsung Galaxy A23 5G UW - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Set Up Printing

Here's how to set up and add a printer to your Galaxy A23 5G UW.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy A23 5G UW - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy A23 5G UW on or off.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Wi-Fi & Network

Samsung Galaxy A23 5G UW - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy A23 5G UW with other Wi-Fi capable devices.

Samsung Galaxy A23 5G UW - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Add a Wi-Fi Network

Here's how to connect your Galaxy A23 5G UW to a Wi-Fi network.

Samsung Galaxy A23 5G UW - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy A23 5G UW to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy A23 5G UW - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Restart Device

Here's how to restart your Galaxy A23 5G UW if it crashes and resets, freezes or runs slowly.

Samsung Galaxy A23 5G UW - Restart in Safe Mode

Here's how to restart your Galaxy A23 5G UW into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Samsung Galaxy A23 5G UW - Tethered Modem Connection

Here's how to use your Galaxy A23 5G UW as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy A23 5G UW - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy A23 5G UW on or off.

Samsung Galaxy A23 5G UW - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy A23 5G UW.

Samsung Galaxy A23 5G UW - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy A23 5G UW on or off.