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Sonim XP5 Support

Find support and online tools for your Sonim XP5.
Activate and setup
Learn how to activate and set up your XP5.

Troubleshoot XP5
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Sonim XP5 - Activate / Set Up Device

Here's how to quickly set up your Sonim XP5.

Sonim XP5 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile / Wi-Fi Hotspot for your Sonim XP5 on or off.

Sonim XP5 User Guide (PDF)

This User Guide can help you get the most out of your Sonim XP5. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Sonim XP5 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Sonim XP5 and a computer.

Sonim XP5 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos to a memory card from the internal storage on your Sonim XP5.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Sonim XP5 - Insert / Remove Battery

Here's how to insert / remove the battery for your Sonim XP5.

Sonim XP5 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby time, etc.) for your Sonim XP5.

Bluetooth

Sonim XP5 - Delete Paired Bluetooth Connection

Here's how to unpair your Bluetooth device from your Sonim XP5.

Sonim XP5 - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your Sonim XP5.

Sonim XP5 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Sonim XP5 on or off and make it visible to other devices for pairing.

Calling & Dialing

Sonim XP5 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Sonim XP5.

Sonim XP5 - Call a Number

Here's how to make a phone call from your Sonim XP5.

Sonim XP5 - Delete Call History

Here's how to delete call history on your Sonim XP5.

Sonim XP5 - Delete Messages

Here's how to delete text messages on your Sonim XP5.

Sonim XP5 - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your Sonim XP5.

Sonim XP5 - Place a Conference Call

Here's how to place a conference call on your Sonim XP5.

Sonim XP5 - Reset Call Timers

Here's how to reset the call timers on your Sonim xp5

Sonim XP5 - View Call History

Here's how to view call history on your Sonim XP5.

Turn Assisted Dialing On / Off - Sonim

Here's how to turn assisted dialing for your Sonim smartphone on or off.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Sonim XP5 - Common Camera Settings

Here's how to access some common camera settings on your Sonim XP5.

Sonim XP5 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Sonim XP5 and a computer.

Sonim XP5 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos to a memory card from the internal storage on your Sonim XP5.

Sonim XP5 - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Sonim XP5.

Sonim XP5 - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Sonim XP5.

Sonim XP5 - View Pictures / Videos

Here's how to view pictures and videos on your Sonim XP5.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Sonim XP5 - Add a Contact

Here's how to add a contact on your Sonim XP5.

Sonim XP5 - Delete a Contact

Here's how to delete a contact on your Sonim XP5.

Sonim XP5 - Edit a Contact

Here's how to edit a contact on your Sonim XP5.

Sonim XP5 - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your Sonim XP5.

Data

Sonim XP5 - Turn Data On / Off

Here's how to turn the cellular data on or off for your Sonim XP5.

Date & Time

Sonim XP5 - Set Date and Time

Here's how to correct the date and/or time on your Sonim XP5 if it shows incorrectly.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Sonim XP5 - View Device ID

Here's how to find the device ID (IMEI) for your Sonim XP5.

Sonim XP5 - View Phone Number

Here's how to view the phone number for your Sonim XP5.

Device Settings

Sonim XP5 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness on your Sonim XP5.

Sonim XP5 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure the Mobile / Wi-Fi Hotspot Settings on your Sonim XP5.

Sonim XP5 - Turn Airplane Mode On / Off

Here's how to turn Airplane Mode on or off on your Sonim XP5.

Turn Notifications On / Off - Basic Visual Voicemail - Sonim

Here's how to adjust Visual Voicemail notifications for your Sonim smartphone.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Sonim XP5 - Turn GPS Location On / Off

Here's how to turn GPS for your Sonim XP5 on or off.

Internet & Web Browser

Sonim XP5 - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Sonim XP5.

Sonim XP5 - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Sonim XP5.

Sonim XP5 - Open Web Browser

Here's how to access the internet browser on your Sonim XP5.

Language

Sonim XP5 - Language Selection

Here's how to change the language on your Sonim XP5.

Lock, Unlock, Password & Security

Sonim XP5 - Change Mobile / Wi-Fi Hotspot Password

Here's how to Change Mobile / Wi-Fi Hotspot Password on your Sonim XP5.

Sonim XP5 - Set Up Phone Lock

Here's how to access the screen lock settings for your Sonim XP5.

Sonim XP5 - Unlock Screen

Here's how to unlock the screen on your Sonim XP5.

Memory/Storage

Sonim XP5 - Check Device Storage

Here's how to check memory space on your Sonim XP5.

Sonim XP5 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Sonim XP5.

Sonim XP5 - Insert or Remove SD / Memory Card

Here's how to insert or remove a memory card for your Sonim XP5.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Sonim XP5 - Play Music Files

Here's how to play music files on your Sonim XP5.

Operating System & Software

Sonim XP5 - Install Device Software Updates

Here's how to check for and install software updates on your Sonim XP5.

Sonim XP5 - View Software Version

Here's how to view the software version your Sonim XP5 is running.

Sonim XP5 Software Update

Use this procedure to update the FOTA (Firmware Over the Air) and Client SU1 FOTA Release, which is required to complete this software update.

SIM Card

Sonim XP5 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN on your Sonim XP5.

Sonim XP5 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Sonim XP5.

Sonim XP5 - View SIM Card Number

Here's how to view the SIM card number used in your Sonim XP5.

Sounds, Volume & Audio

Sonim XP5 - Use Speakerphone

Here's how to use speakerphone on your Sonim XP5.

Sonim XP5 - Volume Controls

Here's how to adjust the volume if your Sonim XP5 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Sonim XP5 - Auto Receive Messages

Here's how to check why you're not receiving your picture or video messages on your Sonim XP5.

Sonim XP5 - Create and Send a Text Message

Here's how to compose and send a text message from your Sonim XP5.

Sonim XP5 - Record and Send Video via Messaging

Here's how to record and send a video from your Sonim XP5.

Sonim XP5 - Send Existing Picture via Messaging

Here's how to send a picture message from your Sonim XP5.

Sonim XP5 - Send Existing Video via Messaging

Here's how to send a video message from your Sonim XP5.

Sonim XP5 - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Sonim XP5.

Sonim XP5 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Sonim XP5.

Sonim XP5 - View Text Messages

Here's how to view text messages on your Sonim XP5.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

Sonim XP5 - Set Shortcut

Here's how to set shortcuts on your Sonim XP5.

Visual & Hearing Accessibility

Sonim XP5 - Manage TTY Settings

Here's how to access TTY settings on your Sonim XP5.

Wallpapers/Theme

Sonim XP5 - Set Wallpaper

Here's how to change the wallpaper on your Sonim XP5.

Wi-Fi & Network

Sonim XP5 - Add a Wi-Fi Network

Here's how to connect your Sonim XP5 to a Wi-Fi network.

Sonim XP5 - Network Mode Settings

Here's how to change network mode settings on your Sonim XP5.

Sonim XP5 - Remove Wi-Fi Connection

Here's how to delete a Wi-Fi connection from your Sonim XP5.

Sonim XP5 - Tethered Modem Connection

Here's how to use your Sonim XP5 as a modem to connect to the internet via USB or Bluetooth.

Sonim XP5 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for on your Sonim XP5 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.