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Samsung Galaxy Watch 42mm - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch 42mm.
Troubleshoot Galaxy Watch
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch.

Samsung Galaxy Watch - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch.

Samsung Galaxy Watch - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy Watch.

Samsung Galaxy Watch - Connect to New Phone

Here's how to connect your existing Galaxy Watch to a new phone.

Samsung Galaxy Watch - Replace Existing Device

Here's how to activate your Galaxy Watch if you've recently replaced your Samsung Watch or have reset the network settings.

Samsung Galaxy Watch - Set Up as a Standalone Device

Here's how to set up your Galaxy Watch as a standalone device.

Samsung Galaxy Watch Quick Reference Guide (PDF)

This Quick Reference Guides provides you with the basics you need to start using your Samsung Galaxy Watch.

Samsung Galaxy Watch User Guide (PDF)

This User Guide can help you get the most out of your watch. Learn about set up, feature use and advanced functions.

Alerts & Reminders

Samsung Galaxy Watch - Manage Alerts / Notifications

Here's how to change the notification for incoming messages on your Galaxy Watch.

Back Up & Transfer Content

Samsung Galaxy Watch - Back Up Data

Here's how to back up your Galaxy Watch data via the Galaxy Wearables app.

Basics

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy Watch - Add Cellular Plan

Here's info on how to add a cellular plan for your eSIM to your Galaxy Watch.

Samsung Galaxy Watch FAQs

Frequently asked questions about the Samsung Galaxy Watch.

Battery & Power

Samsung Galaxy Watch - Charge the Device

Here's how to charge your Galaxy Watch.

Samsung Galaxy Watch - Extend Battery Life

Here's how to improve the battery life for your Galaxy Watch.

Samsung Galaxy Watch - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch.

Bluetooth

Samsung Galaxy Watch - Delete Paired Bluetooth Connection

Here's how to remove a paired Bluetooth device from your Galaxy Watch.

Samsung Galaxy Watch - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch - Answer a Call

Here's how to answer a call from your Galaxy Watch.

Samsung Galaxy Watch - Call a Number

Here's how to place a call from your Galaxy Watch.

Samsung Galaxy Watch - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch.

Contacts

Samsung Galaxy Watch - View Contacts

Here's how to view contacts on your Galaxy Watch.

Data

Samsung Galaxy Watch - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Watch on or off.

Samsung Galaxy Watch - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Watch.

Samsung Galaxy Watch - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Watch on or off.

Date & Time

Samsung Galaxy Watch - Set Date and Time

If your Galaxy Watch shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch.

Samsung Galaxy Watch - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch.

Device Settings

Samsung Galaxy Watch - Display Settings

Here's how to adjust display options (e.g., brightness, screen timeout, font, etc.) on your Galaxy Watch.

Samsung Galaxy Watch - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch, view this info.

Samsung Galaxy Watch - Turn Do Not Disturb On / Off

Here's how to check 'Do not disturb' settings if your Galaxy Watch isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch - Turn Remote Connection On / Off

Here's how to turn Remote connection for your Galaxy Watch on or off.

Email/Gmail

Samsung Galaxy Watch - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Watch.

Samsung Galaxy Watch - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch.

GPS & Location Based Services

Samsung Galaxy Watch - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Watch on or off.

Home Screen

Samsung Galaxy Watch - Access Notification Panel

Here's how to access the notification panel on your Galaxy Watch.

Lock, Unlock, Password & Security

Samsung Galaxy Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Watch.

Samsung Galaxy Watch - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch.

Memory/Storage

Samsung Galaxy Watch - Check Device Storage

Here's how to check available space if your Galaxy Watch runs slow / crashes, apps freeze or you can't save media.

Near Field Communication (NFC)

Samsung Galaxy Watch - Turn NFC On / Off

Here's how to turn NFC for your Galaxy Watch on or off.

Operating System & Software

Samsung Galaxy Watch - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Watch - Install System Updates

Here's how to check for and install software updates on your Galaxy Watch.

Samsung Galaxy Watch - View Software Version

Here's how to view the software version your Galaxy Watch is running.

Samsung Galaxy Watch Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch.

Sounds, Volume & Audio

Samsung Galaxy Watch - Set Ringtones

Here's how to set or change the ringtone on your Galaxy Watch.

Samsung Galaxy Watch - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch.

Samsung Galaxy Watch - Volume Controls

Here's how to control the volume of your Samsung Galaxy Watch.

Status Indicators/Lights

Samsung Galaxy Watch - View Signal Strength

Here's how to view signal strength on the Galaxy Watch.

Text & Multimedia Messaging

Samsung Galaxy Watch - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch.

Samsung Galaxy Watch - View Text Messages

Here's how to view text messages from your Galaxy Watch.

Wi-Fi & Network

Samsung Galaxy Watch - Add a Wi-Fi Network

Here's how to connect your Galaxy Watch to a Wi-Fi network.

Samsung Galaxy Watch - Determine Cellular Capabilities

Here's how to tell what your Galaxy Watch can do when your phone is turned on or off.

Samsung Galaxy Watch - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch.

Samsung Galaxy Watch - Reset Network Settings

Here's how to reset settings if your Galaxy Watch can't connect to data or send / receive messages.

Samsung Galaxy Watch - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch on or off.