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Orbic® AirSurf 5G™ - Support Overview

Find device-specific support and online tools for your Orbic AirSurf 5G.
Activate and set up

Learn how to activate and set up your AirSurf 5G


Troubleshoot AirSurf 5G

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Orbic AirSurf 5G - Activate / Set Up Device

Here's how to quickly set up your AirSurf 5G laptop.

Orbic AirSurf 5G - Set Up Your Phone app

Here's how to sync your Android device and your AirSurf 5G laptop.

Orbic AirSurf 5G User Guide (PDF)

This User Guide can help you get the most out of your Orbic AirSurf 5G. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Orbic AirSurf 5G - Transfer Data via USB

Here's how to transfer data from your AirSurf 5G laptop to a portable USB storage device.

Battery & Power

Orbic AirSurf 5G - Power the Device On / Off

Here's how to turn your AirSurf 5G laptop on or off, which can help if its unresponsive, frozen or runs slowly.

Orbic AirSurf 5G - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your AirSurf 5G laptop.

Orbic AirSurf 5G - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your AirSurf 5G laptop.

Bluetooth

Add a Bluetooth COM Port (Incoming) - Windows

Here's how to add an incoming Bluetooth COM port for Windows.

Camera, Photos & Videos

Orbic AirSurf 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your AirSurf 5G laptop.

Computer/PC Connectivity

Testing Network Connectivity via Traceroute - Windows

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Find my device

Orbic AirSurf 5G - Find My Device

Here's how to set up and remotely locate, lock and erase your AirSurf 5G laptop.

Home Screen

Orbic AirSurf 5G - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your AirSurf 5G laptop.

Lock, Unlock, Password & Security

Orbic AirSurf 5G - Device Lock

Here's how to lock / unlock your AirSurf 5G laptop.

Memory/Storage

Orbic AirSurf 5G - Transfer Data via USB

Here's how to transfer data from your AirSurf 5G laptop to a portable USB storage device.

Operating System & Software

Orbic AirSurf 5G - Restore to Factory Defaults

Here's how to restore your AirSurf 5G laptop to default factory settings.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic AirSurf 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your AirSurf 5G laptop.

Sounds, Volume & Audio

Orbic AirSurf 5G - Volume Controls

Here's how to adjust the volume if your AirSurf 5G laptop doesn't vibrate or play sounds when receiving messages / notifications / alerts.

Tips, Tricks & Shortcuts

Orbic AirSurf 5G - Capture a Screenshot

Here's how to capture a screenshot on your AirSurf 5G laptop.

Wi-Fi & Network

Set Up Wi-Fi Connection - Windows

Here's how to set up an available Wi-Fi network on your Windows computer.