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Sonim XP5s® - Support Overview

Find support and online tools for your Sonim XP5s.
Activate and setup
Learn how to activate and set up your XP5s.

Troubleshoot XP5s
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Sonim XP5s - Activate / Set Up Device

Here's how to complete initial activation and setup on your Sonim XP5.

Sonim XP5s User Guide (PDF)

This User Guide can help you get the most out of your Sonim XP5s. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Sonim XP5s - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Sonim XP5s and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Sonim XP5s - Insert / Remove Battery

Here's how to insert / remove the battery for your Sonim XP5s.

Sonim XP5s - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Sonim XP5s.

Sonim XP5s - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby time, etc.) for your Sonim XP5s.

Sonim XP5s - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Sonim XP5s.

Bluetooth

Sonim XP5s - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your Sonim XP5s.

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Sonim XP5s - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your Sonim XP5s.

Sonim XP5s - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Sonim XP5s on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Sonim XP5s - Add a Speed Dial

Here's how to add favorites from your contacts on your Sonim XP5s.

Sonim XP5s - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Sonim XP5s.

Sonim XP5s - Call a Number

Here's how to make a phone call from your Sonim XP5s.

Sonim XP5s - Place a Conference Call

Here's how to place a conference call on your Sonim XP5s.

Sonim XP5s - View / Delete Call History

To view or clear the call history on your Sonim XP5s, check out this info.

Sonim XP5s® - Remove a Speed Dial

Here's how to remove favorites from your contacts on your Sonim XP5s.

Turn Assisted Dialing On / Off - Sonim

Here's how to turn assisted dialing for your Sonim smartphone on or off.

Camera, Photos & Videos

Sonim XP5s - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Sonim XP5s and a computer.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Sonim XP5s - Common Camera Settings

Here's how to access some common camera settings on your Sonim XP5s.

Sonim XP5s - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Sonim XP5s.

Sonim XP5s - Record and Share a Video

Here's how to record and share a video using your Sonim XP5s.

Sonim XP5s - Share Picture from Gallery

Here's how to share a saved picture from your Sonim XP5s.

Sonim XP5s - Share Video from Gallery

Here's how to share a video from the gallery on your Sonim XP5s.

Sonim XP5s - Take and Share a Picture

Here's how to take and share a picture using your Sonim XP5s.

Sonim XP5s - View Pictures / Videos

Here's how to view pictures and videos on your Sonim XP5s.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Sonim XP5s - Add a Contact

Here's how to add a contact on your Sonim XP5s.

Sonim XP5s - Contact Display Options

Here's how to configure how you want your contacts to display on your Sonim XP5s.

Sonim XP5s - Delete a Contact

Here's how to delete a saved contact from your Sonim XP5s.

Sonim XP5s - Edit a Contact

Here's how to edit a saved contact on your Sonim XP5s.

Sonim XP5s - Link / Unlink Contacts

Here's how to link or unlink contacts on your Sonim XP5s.

Sonim XP5s - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your Sonim XP5s.

Data

Sonim XP5s - Allow / Deny Data Roaming

Here's how to turn data roaming for your Sonim XP5s on or off.

Sonim XP5s - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Sonim XP5s.

Sonim XP5s - Turn Data On / Off

Here's how to turn cellular data on or off for your Sonim XP5s.

Date & Time

Sonim XP5s - Set Date and Time

Here's how to correct the date and/or time on your Sonim XP5s if it shows incorrectly.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Sonim XP5s - View Device ID

Here's how to find the device ID (IMEI) for your Sonim XP5s.

Sonim XP5s - View MAC Address

Here's how to view the MAC (Wi-Fi) address for Sonim XP5s.

Sonim XP5s - View Phone Number

Here's how to view the phone number for your Sonim XP5s.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Sonim XP5s - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size) for your Sonim XP5s.

Sonim XP5s - Turn Airplane Mode On / Off

Here's how to turn Airplane Mode on or off for your Sonim XP5s.

Turn Notifications On / Off - Basic Visual Voicemail - Sonim

Here's how to adjust Visual Voicemail notifications for your Sonim smartphone.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Sonim XP5s - Turn GPS Location On / Off

Here's how to turn GPS for your Sonim XP5s on or off.

Hotspot

Sonim XP5s - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Sonim XP5s to Mobile Hotspot.

Sonim XP5s - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Sonim XP5s on or off.

Internet & Web Browser

Sonim XP5s - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Sonim XP5s.

Sonim XP5s - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Sonim XP5s.

Sonim XP5s - Open Web Browser

Here's how to access the internet browser on your Sonim XP5s.

Language

Sonim XP5s - Language Selection

Here's how to change the language on your Sonim XP5s from English to Spanish or vice versa.

Lock, Unlock, Password & Security

Sonim XP5s - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., PIN) for your Sonim XP5s.

Sonim XP5s - Unlock Screen

Here's how to unlock the screen on your Sonim XP5s.

Memory/Storage

Sonim XP5s - Check Device Storage

Here's how to check the available storage on your Sonim XP5s.

Sonim XP5s - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Sonim XP5s.

Sonim XP5s - Insert or Remove SD / Memory Card

Here's how to insert or remove a SD / memory card for your Sonim XP5s.

Sonim XP5s - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Sonim XP5s to an SD / Memory card.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Near Field Communication (NFC)

Sonim XP8 - Manage Contactless Payments

Here's how to set up 'Tap & pay' on your Sonim XP8.

Operating System & Software

Sonim XP5s - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Sonim XP5s if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Sonim XP5s - Factory Data Reset (Powered On)

If your Sonim XP5s has a blank or frozen screen or calling, app and sync issues, view this.

Sonim XP5s - Install Device Software Update

Here's how to install system updates for your Sonim XP5s.

Sonim XP5s - View Software Version

Here's how to view the software version your Sonim XP5s is running.

Sonim XP5s Software Update

Get instructions on downloading the latest software update for performance improvements to your Sonim XP5s, including current Android security patches.

SIM Card

Sonim XP5s - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Sonim XP5s or turn it on or off.

Sonim XP5s - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Sonim XP5s.

Sonim XP5s - View SIM Card Number

Here's how to view the SIM card number used for your Sonim XP5s.

Sounds, Volume & Audio

Sonim XP5s - Save a Ringtone

Here's how to save a ringtone file sent as a message to your Sonim XP5s.

Sonim XP5s - Set Ringtones

Here's how to set ringtones on your Sonim XP5s.

Sonim XP5s - Use Speakerphone

Here's how to use speakerphone on your Sonim XP5s.

Sonim XP5s - Vibrate Mode

Here's how to adjust the vibration setting on your Sonim XP5s.

Sonim XP5s - Volume Controls

Here's how to adjust the volume if your Sonim XP5s doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Sonim XP5s - View Signal Strength

Here's how to view signal strength on your Sonim XP5s.

Text & Multimedia Messaging

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

Sonim XP5s - Capture a Screenshot

Here's how to capture a screenshot from your Sonim XP5s.

Visual & Hearing Accessibility

Sonim XP5s - Manage RTT Settings

Here's how to turn the real-time text (RTT) feature for your Sonim XP5s on or off.

Wallpapers/Theme

Sonim XP5s - Set Wallpaper

Here's how to change the wallpaper on your Sonim XP5s.

Wi-Fi & Network

Sonim XP5s - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Sonim XP5s with other Wi-Fi capable devices.

Sonim XP5s - Add a Wi-Fi Network

Here's how to connect your Sonim XP5s to a Wi-Fi network.

Sonim XP5s - Change Mobile / Wi-Fi Hotspot Password

Here's how to Change Mobile / Wi-Fi Hotspot Password on your Sonim XP5s.

Sonim XP5s - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure the Mobile / Wi-Fi Hotspot Settings on your Sonim XP5s.

Sonim XP5s - Network Mode Settings

Here's how to change network mode settings on your Sonim XP5s.

Sonim XP5s - Remove Wi-Fi Connection

Here's how to delete a saved Wi-Fi network from your Sonim XP5s.

Sonim XP5s - Reset Network Settings

Here's how to reset settings if your Sonim XP5s can't connect to data or send / receive messages.

Sonim XP5s - Tethered Modem Connection

Here's how to set up a tethered modem connection using your Sonim XP5s.

Sonim XP5s - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Sonim XP5s.

Sonim XP5s - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for on your Sonim XP5s on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.