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Samsung Galaxy J3 Eclipse - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J3 Eclipse.
Troubleshoot Galaxy J3 Eclipse

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy J3 Eclipse - Activate / Set Up Device

Here's how to quickly set up your Galaxy J3 Eclipse.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Create a New Google Account

Here's how to create a new Google account on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse User Guide (PDF)

This Samsung Galaxy J3 Eclipse User Guide can help you get the most out of your device, like Home Screen features, the notification area, navigation tips, device setup, and advanced use.

Samsung Galaxy J3 Mission - Activate / Set Up Device

Here's how to quickly set up your Galaxy J3 Mission.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your Galaxy J3 Eclipse / Galaxy J3 Mission to a memory card.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J3 Eclipse / J3 Mission and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert / Remove Battery

Here's how to insert / remove the battery for your Galaxy J3 Eclipse / Galaxy Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and which apps use the most power on your Galaxy J3 Eclipse / J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your J3 Eclipse/Mission.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Call a Number

Here's how to call a number on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage DTMF Tones

If you're calling an automated system (e.g., Voicemail) from your Galaxy J3 Eclipse / Galaxy J3 Mission and your dialpad entries aren't recognized, view this.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Place a Conference Call

Here's how to place a conference call from your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Delete Call History

To view or clear the call history on your device , check out this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J3 Eclipse / J3 Mission and a computer.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Record and Share a Video

Here's how to record and share a video on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Share Picture from Gallery

Here's how to share a picture from the gallery on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Share Video from Gallery

Here's how to share a video from the gallery on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Take and Share a Picture

Here's how to take and share a picture on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Device Screen on TV

Here's how to view your Galaxy J3 Eclipse / Galaxy J3 Mission screen on an external display (e.g., HDTV).

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Pictures / Videos

Here's how to view saved pictures / videos in the gallery of your Galaxy J3 Eclipse / Galaxy J3 Mission.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - USB Debugging Mode

Here's how to connect your Galaxy J3 Eclipse / Galaxy J3 Mission to a computer using Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Contact

Here's how to add a contact on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Contact Display Options

Here's how to configure how your contacts display on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Delete a Contact

Here's how to delete a contact on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Edit a Contact

Here's how to edit a contact on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Data On / Off

Here's how to turn mobile data for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J3 Eclipse / Galaxy J3 Mission uses.

Date & Time

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Date and Time

If your device shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Device ID

Here's how to find the Device ID for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Phone Number

Here's how to view the phone number for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Device Settings

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Do Not Disturb Settings

If your Galaxy J3 Eclipse / Galaxy J3 Mission isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Reset All Settings

If your device crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy J3 Eclipse / Galaxy J3 Mission, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Screen Inversion On / Off

If the color scheme on your device is reversed, view this.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Screen Rotation On / Off

Here's how to turn screen rotation for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy J3 Eclipse / J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Contact Sync Source

Here's how to view where a phonebook contact in your Galaxy J3 Eclipse / Galaxy J3 Mission was imported from.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add an Existing Google Account

Here's how to add an existing Google account to your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Compose and Send Email Message

Here's how to compose and send an email message on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Delete Email Messages

Here's how to delete email messages on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your device.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Data Usage Settings

To modify data usage options for the personal email account on your device, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Notification Settings

If you're not getting notifications for the personal email on your device, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Password and Server Settings

To update the personal email password/server settings for your device, view this.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Signature Settings

To enter or edit the personal email signature on your device, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your device, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Corporate Email Settings

Here's how to update the work email settings for your Galaxy J3 Eclipse / J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove Gmail Account

Here's how to remove a Gmail account on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy J3 Eclipse / Galaxy J3 Mission.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Gestures & Motions

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Motions and Gestures

Here's how to turn motions and gestures for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Google Backup & restore

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Home Screen

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Mode Change

Here's how to change the operating (e.g., Easy, Standard) mode for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J3 Eclipse / J3 Mission.

Hotspot

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., network name, timeout, etc.) for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Language Selection

Here's how to switch languages on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy J3 Eclipse / Galaxy J3 Mission when the screen is locked.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy J3 Mission / Eclipse.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Check Device Storage

Here's how to check the available storage space on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your Galaxy J3 Eclipse / Galaxy J3 Mission to a memory card.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove SD / Memory Card

Here's how to remove the SD / Memory Card on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J3 Eclipse / Galaxy J3 Mission if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy J3 Eclipse / Galaxy J3 Mission if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Install Device Software Update

To check for or to install software updates on your device, view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Software Version

Here's how to view software version your Galaxy J3 Eclipse / Galaxy J3 Mission is running.

Samsung Galaxy J3 Eclipse Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy J3 Eclipse, including current Android security patches.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy J3 Eclipse / Galaxy J3 Mission or turn it on or off.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J3 Eclipse / J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View SIM Card Number

Here's how to view the SIM card number for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Save a Ringtone

Here's how to save a ringtone from the messaging app on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Off All Sounds

Here's how to silence or turn off all sounds on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy J3 Eclipse / J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Vibrate Mode

Here's how to set or change the Vibrate mode on Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Volume Controls

Here's how to adjust call, text and alert volume if your Galaxy J3 Eclipse / Galaxy J3 Mission is not making any sounds.

Status Indicators/Lights

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Signal Strength

Here's how to view signal strength on the Galaxy J3 Eclipse / Galaxy J3 Mission.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Default Messaging App

Here's how to set the default messaging app on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy J3 Eclipse / Galaxy J3 Mission.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Up Printing

Here's how to set up printing from your Galaxy J3 Eclipse / Galaxy J3 Mission.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage TTY Settings

To change the TTY settings on your Galaxy J3 Eclipse / Galaxy J3 Mission, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J3 Eclipse / Galaxy J3 Mission with other Wi-Fi capable devices.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) on your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Wi-Fi Network

Here's how to connect your Galaxy J3 Eclipse / Galaxy J3 Mission to a Wi-Fi network.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Auto Switch Between Wi-Fi and Mobile Data Networks

To allow your device to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Network Mode Settings

Here's how to adjust the Network Mode if you're Galaxy J3 Eclipse / Galaxy J3 Mission is having call or data issues.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your device , view this info.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Reset Network Settings

Here's how to reset settings if your Galaxy J3 Eclipse / Galaxy J3 Mission can't connect to data or send / receive messages.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Tethered Modem Connection

Here's how to utilize your Galaxy J3 Eclipse / Galaxy J3 Mission to share internet connectivity with a computer.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J3 Eclipse / Galaxy J3 Mission.

Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy J3 Eclipse / Galaxy J3 Mission on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55