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LG Q70™ - Support Overview

Find device-specific support and online tools for your LG Q70.
Troubleshoot Q70

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG Q70 - Activate / Set Up Device

Here's how to quickly set up your LG Q70.

LG Q70 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your LG Q70.

LG Q70 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your LG Q70 if you're not receiving email and app notifications.

LG Q70 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your LG Q70 on or off.

LG Q70 User Guide (PDF)

This User Guide can help you get the most out of your LG Q70. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

LG Q70 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG Q70 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

LG Q70 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG Q70.

LG Q70 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your LG Q70.

LG Q70 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc. ) for your LG Q70.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

LG Q70 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG Q70 on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG Q70 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number to your LG Q70.

LG Q70 - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your LG Q70.

LG Q70 - Call a Number

Here's how to place a call from your LG Q70.

LG Q70 - Place a Conference Call

Here's how to place a conference call from your LG Q70.

LG Q70 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your LG Q70.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Q70 - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR mode, timer, front / rear camera, etc.) for your LG Q70.

LG Q70 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your LG Q70.

LG Q70 - Record and Share a Video

Here's how to record and send a video using your LG Q70.

LG Q70 - Share Picture from Gallery

Here's how to share a saved picture from your LG Q70.

LG Q70 - Share Video from Gallery

Here's how to share a saved video from your LG Q70.

LG Q70 - Take and Share a Picture

Here's how to take and share a picture from your LG Q70.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG Q70 - USB Debugging Mode

Here's how to facilitate a connection between your LG Q70 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG Q70 - Add a Contact

Here's how to add a contact on your LG Q70.

LG Q70 - Contact Display Options

Here's how to configure how your contacts display on your LG Q70.

LG Q70 - Delete a Contact

Here's how to remove a contact from your LG Q70.

LG Q70 - Edit a Contact

Here's how to edit a contact on your LG Q70.

LG Q70 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your LG Q70.

LG Q70 - View Contact Sync Source

Here's how to view where a phonebook contact on your LG Q70 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG Q70 - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG Q70 on or off.

LG Q70 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your LG Q70.

LG Q70 - Turn Data On / Off

Here's how to turn mobile data for your LG Q70 on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

LG Q70 - Set Date and Time

If your LG Q70 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

LG Q70 - View Device ID

Here's how to find the device ID (IMEI) for your LG Q70.

LG Q70 - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG Q70.

LG Q70 - View Phone Number

Here's how to view the mobile number for your LG Q70.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

LG Q70 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your LG Q70.

LG Q70 - Manage Do Not Disturb Settings

If your LG Q70 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG Q70 - Reset All Settings

If your LG Q70 crashes, resets or runs slowly, or apps freeze or cause the device to reset, view this info.

LG Q70 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your LG Q70, view this info.

LG Q70 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG Q70.

LG Q70 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your LG Q70 doesn't rotate or flip.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG Q70 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG Q70.

LG Q70 - Compose and Send Email Message

Here's how to create and send an email message from your LG Q70.

LG Q70 - Delete Email Messages

Here's how to delete email messages from your LG Q70.

LG Q70 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG Q70.

LG Q70 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your LG Q70.

LG Q70 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your LG Q70.

LG Q70 - Email Account Password and Server Settings

Here's how to update personal email password and settings for your LG Q70.

LG Q70 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your LG Q70.

LG Q70 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your LG Q70.

LG Q70 - Manage Corporate Email Settings

Here's how to update work email settings for your LG Q70.

LG Q70 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG Q70.

LG Q70 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your LG Q70.

LG Q70 - Remove a Personal / Corporate Email Account

Here's how to remove a personal / corporate email account from your LG Q70.

LG Q70 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG Q70.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG Q70 - Turn GPS Location On / Off

Here's how to turn the GPS location for your LG Q70 on or off.

Google Backup & restore

LG Q70 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG Q70.

Home Screen

LG Q70 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG Q70.

LG Q70 - Mode Change

Here's how to change the Home screen layout on your LG Q70 if it looks different.

LG Q70 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG Q70.

Internet & Web Browser

LG Q70 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG Q70.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG Q70 - Language Selection

Here's how to change the language used on your LG Q70.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG Q70 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your LG Q70.

LG Q70 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG Q70.

LG Q70 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your LG Q70.

LG Q70 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG Q70 when the screen is locked.

LG Q70 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your LG Q70.

LG Q70 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG Q70.

LG Q70 - Unlock Screen

Here's how to unlock the screen on your Q70.

Memory/Storage

LG Q70 - Check Device Storage

Here's how to check available space if your LG Q70 runs slow / crashes, apps freeze or you can't save media.

LG Q70 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your LG Q70.

LG Q70 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG Q70.

LG Q70 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your LG Q70 to an SD / memory card.

Music

LG Q70 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG Q70 and a computer.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

LG Q70 - Use Multi Window

Here's how to use two apps simultaneously on your Q70.

Near Field Communication (NFC)

LG Q70 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your LG Q70.

Operating System & Software

LG Q70 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG Q70 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG Q70 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your LG Q70 if the screen freezes or call, app, audio or sync issues occur.

LG Q70 - Install Device Software Updates

Here's how to check for and install software updates on your LG Q70.

LG Q70 - View Software Version

Here's how to view the software version your LG Q70 is running.

LG Q70 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG Q70, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG Q70 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG Q70 or turn it on / off.

LG Q70 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG Q70.

LG Q70 - View SIM Card Number

Here's how to view the SIM card number associated with your LG Q70.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

LG Q70 - Save a Ringtone

Here's how to save an audio file as a ringtone on your LG Q70.

LG Q70 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG Q70.

LG Q70 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG Q70.

LG Q70 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your LG Q70.

LG Q70 - Vibrate Mode

Here's how to turn Vibrate mode for your LG Q70 on or off.

LG Q70 - Volume Controls

Here's how to adjust the volume if your LG Q70 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

LG Q70 - View Signal Strength

Here's how to view signal strength on your LG Q70.

TV

LG Q70 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your LG Q70.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG Q70 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) on your LG Q70.

LG Q70 - Set Default Messaging App

Here's how to set the default messaging app on your LG Q70.

LG Q70 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your LG Q70.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

LG Q70 - Capture a Screenshot

Here's how to capture a screenshot on your LG Q70.

LG Q70 - Set Up Printing

Here's how to set up and add a printer to your LG Q70.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

LG Q70 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your LG Q70.

LG Q70 - Manage TTY Settings

Here's how to change the TTY settings on your LG Q70.

LG Q70 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your LG Q70 on or off.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

LG Q70 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG Q70 with other Wi-Fi capable devices.

LG Q70 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG Q70.

LG Q70 - Add a Wi-Fi Network

Here's how to connect your LG Q70 to a Wi-Fi network.

LG Q70 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your LG Q70 to auto switch between Wi-Fi and mobile data.

LG Q70 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your LG Q70.

LG Q70 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG Q70.

LG Q70 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout, etc.) on your LG Q70.

LG Q70 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your LG Q70.

LG Q70 - Reset Network Settings

Here's how to reset settings if your LG Q70 can't connect to data or send / receive messages.

LG Q70 - Restart in Safe Mode

Here's how to restart your LG Q70 into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

LG Q70 - Tethered Modem Connection

Here's how to use your LG Q70 as a modem to connect to the internet via USB or Bluetooth.

LG Q70 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG Q70 on or off.

LG Q70 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your LG Q70.

LG Q70 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG Q70 on or off.