TCL TAB Pro 5G - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

TCL TAB Pro 5G - Activate / Set Up Device

Here's how to quickly set up your TAB Pro 5G.

TCL TAB Pro 5G - Add a User Account

Here's how to add a user profile so multiple people can use your TAB Pro 5G.

TCL TAB Pro 5G - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your TAB Pro 5G.

TCL TAB Pro 5G - Adjust Account Sync Settings

Here's how to view sync settings on your TAB Pro 5G if you're not receiving email and app notifications.

TCL TAB Pro 5G - Edit / Remove a User Account

Here's how to modify or delete a user account from your TAB Pro 5G.

TCL TAB Pro 5G - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your TAB Pro 5G.

TCL TAB Pro 5G - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your TAB Pro 5G on or off.

TCL TAB Pro 5G User Guide (PDF)

This User Guide can help you get the most out of your TCL TAB Pro 5G. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

TCL TAB Pro 5G - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your TAB Pro 5G and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

TCL TAB Pro 5G - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your TAB Pro 5G.

TCL TAB Pro 5G - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your TAB Pro 5G.

TCL TAB Pro 5G - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your TAB Pro 5G.

Bluetooth

TCL TAB Pro 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your TAB Pro 5G on or off and make it visible to other devices for pairing.

Camera, Photos & Videos

TCL TAB Pro 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your TCL TAB Pro 5G.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

TCL TAB Pro 5G - USB Debugging Mode

Here's how to facilitate a connection between your TAB Pro 5G and a computer with the Android SDK.

Contacts

TCL TAB Pro 5G - Add a Contact

Here's how to add a contact to your TAB Pro 5G.

TCL TAB Pro 5G - Delete a Contact

Here's how to remove a contact from your TAB Pro 5G.

TCL TAB Pro 5G - Edit a Contact

Here's how to edit a contact on your TAB Pro 5G.

TCL TAB Pro 5G - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your TAB Pro 5G.

TCL TAB Pro 5G - View Contact Sync Source

Here's how to view where a phonebook contact on your TAB Pro 5G was imported from.

Data

TCL TAB Pro 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your TAB Pro 5G on or off.

TCL TAB Pro 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your TAB Pro 5G.

TCL TAB Pro 5G - Turn Data On / Off

Here's how to turn mobile data for your TAB Pro 5G on or off.

Date & Time

TCL TAB Pro 5G - Set Date and Time

If your TAB Pro 5G shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

TCL TAB Pro 5G - View Device ID

Here's how to find the device ID (IMEI) for your TAB Pro 5G.

TCL TAB Pro 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your TAB Pro 5G.

TCL TAB Pro 5G - View Phone Number

Here's how to view the phone number for your TAB Pro 5G.

Device Settings

TCL TAB Pro 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Dark mode, Screen saver, Sleep, Font size, etc.) for your TAB Pro 5G.

TCL TAB Pro 5G - Manage Do Not Disturb Settings

If your TAB Pro 5G isn't receiving alerts for texts and email, here's how to check 'Do not disturb' settings.

TCL TAB Pro 5G - Reset All Settings

If your TAB Pro 5G crashes, resets or runs slowly or apps freeze or cause the device to reset, view this info.

TCL TAB Pro 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your TAB Pro 5G, view this info.

TCL TAB Pro 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your TAB Pro 5G.

TCL TAB Pro 5G - Turn Screen Rotation On / Off

Here's how to check settings if the display on your TAB Pro 5G doesn't rotate or flip.

Email/Gmail

TCL TAB Pro 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your TAB Pro 5G.

TCL TAB Pro 5G - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your TAB Pro 5G.

TCL TAB Pro 5G - Manage Corporate Email Settings

Here's how to update work email settings for your TAB Pro 5G.

TCL TAB Pro 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your TAB Pro 5G.

TCL TAB Pro 5G - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your TAB Pro 5G.

TCL TAB Pro 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your TAB Pro 5G.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

TCL TAB Pro 5G - Turn GPS Location On / Off

Here's how to turn GPS location for your TAB Pro 5G on or off.

Google Backup & restore

TCL TAB Pro 5G - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your TAB Pro 5G.

Home Screen

TCL TAB Pro 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your TAB Pro 5G.

TCL TAB Pro 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your TAB Pro 5G.

Hotspot

TCL TAB Pro 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your TAB Pro 5G.

Language

TCL TAB Pro 5G - Language Selection

Here's how to change the language used on your TAB Pro 5G.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

TCL TAB Pro 5G - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your TAB Pro 5G.

TCL TAB Pro 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your TAB Pro 5G.

TCL TAB Pro 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your TAB Pro 5G.

TCL TAB Pro 5G - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your TAB Pro 5G.

TCL TAB Pro 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your TAB Pro 5G when the screen is locked.

TCL TAB Pro 5G - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your TAB Pro 5G.

TCL TAB Pro 5G - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your TAB Pro 5G.

TCL TAB Pro 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TAB Pro 5G.

TCL TAB Pro 5G - Unlock Screen

Here's how to unlock the screen on your TAB Pro 5G.

Memory/Storage

TCL TAB Pro 5G - Check Device Storage

Here's how to check available space if your TAB Pro 5G runs slowly / crashes, apps freeze or you can't save media.

TCL TAB Pro 5G - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your TAB Pro 5G.

TCL TAB Pro 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your TAB Pro 5G.

TCL TAB Pro 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your TAB Pro 5G to an SD / memory card.

Navigating & Multitasking

TCL TAB Pro 5G - Use Multi Window

Here's how to use two apps simultaneously on your TAB Pro 5G.

Operating System & Software

TCL TAB Pro 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your TAB Pro 5G if the screen freezes or app, audio or sync issues occur and the device won't start up.

TCL TAB Pro 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your TAB Pro 5G if the screen freezes or app, audio or sync issues occur.

TCL TAB Pro 5G - Install Device Software Updates

Here's how to check for and install software updates on your TAB Pro 5G.

TCL TAB Pro 5G - View Software Version

Here's how to view the software version your TAB Pro 5G is running.

TCL TAB Pro 5G Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL TAB Pro 5G.

SIM Card

TCL TAB Pro 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your TAB Pro 5G or turn it on or off.

TCL TAB Pro 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your TAB Pro 5G.

TCL TAB Pro 5G - View SIM Card Number

Here's how to view the SIM card number associated with your TAB Pro 5G.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

TCL TAB Pro 5G - Set Notification Sounds

Here's how to select or change notification sounds on your TAB Pro 5G.

TCL TAB Pro 5G - Turn Off All Sounds

Here's how to turn off / silence all sounds on your TAB Pro 5G.

TCL TAB Pro 5G - Vibrate Mode

Here's how to turn vibrate mode for your TAB Pro 5G on or off.

TCL TAB Pro 5G - Volume Controls

Here's how to adjust the volume if your TAB Pro 5G doesn't vibrate or play sounds when receiving messages / email.

Status Indicators/Lights

TCL TAB Pro 5G - View Signal Strength

Here's how to view signal strength on your TAB Pro 5G.

TV

TCL TAB Pro 5G - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your TAB Pro 5G.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Tips, Tricks & Shortcuts

TCL TAB Pro 5G - Capture a Screenshot

Here's how to capture a screenshot on your TAB Pro 5G.

TCL TAB Pro 5G - Set Up Printing

Here's how to set up and add a printer to your TAB Pro 5G.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

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