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Samsung Galaxy Watch3 41MM - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch3 41MM.
Troubleshoot Galaxy Watch3 41MM

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch3 - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch3 via Number Share or as a standalone device.

Samsung Galaxy Watch3 - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch3.

Samsung Galaxy Watch3 - Replace Existing Device

Here's how to activate your Galaxy Watch3 If you've recently replaced your watch or have reset the network settings.

Samsung Galaxy Watch3 - Set Up as a Standalone Device

Here's how to set up your Galaxy Watch3 as a standalone device.

Samsung Galaxy Watch3 User Guide (PDF)

This User Guide can help you get the most out of your Galaxy Watch3. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Samsung Galaxy Watch3 - Back Up Data

Here's how to back up your Galaxy Watch3 data via the Galaxy Wearables app.

Basics

Samsung Galaxy Watch3 - Connect to New Phone

Here's how to connect your existing Galaxy Watch3 to a new phone.

Battery & Power

Samsung Galaxy Watch3 - Charge the Device

Here's how to charge your Galaxy Watch3.

Samsung Galaxy Watch3 - Extend Battery Life

Here are some ways to improve the battery life of your Galaxy Watch3.

Samsung Galaxy Watch3 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy Watch3.

Samsung Galaxy Watch3 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch3.

Bluetooth

Samsung Galaxy Watch3 - Delete Paired Bluetooth Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch3.

Samsung Galaxy Watch3 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch3 on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch3 - Answer a Call

Here's how to answer a call from your Galaxy Watch3.

Samsung Galaxy Watch3 - Call a Number

Here's how to place a call from your Galaxy Watch3.

Samsung Galaxy Watch3 - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch3.

Contacts

Samsung Galaxy Watch3 - View Contacts

Here's how to view contacts on your Galaxy Watch3.

Data

Samsung Galaxy Watch3 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch3.

Samsung Galaxy Watch3 - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data limits on your Galaxy Watch3.

Samsung Galaxy Watch3 - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch3 on or off.

Date & Time

Samsung Galaxy Watch3 - Set Date and Time

If your Galaxy Watch3 shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch3 - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy Watch3.

Samsung Galaxy Watch3 - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch3.

Device Settings

Samsung Galaxy Watch3 - Determine Cellular Capabilities

Here's how to tell what your Galaxy Watch3 can do when your phone is turned on or off.

Samsung Galaxy Watch3 - Display Settings

Here's how to adjust display settings on your Galaxy Watch3.

Samsung Galaxy Watch3 - Reset Network Settings

Here's how to reset settings if your Galaxy Watch3 can't connect to data or send / receive messages.

Samsung Galaxy Watch3 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch3, view this info.

Email/Gmail

Samsung Galaxy Watch3 - Add an Existing Email Account

Here's how to add an existing email account to your Galaxy Watch3.

Samsung Galaxy Watch3 - Remove Email Account

Here's how to remove an email account from your Galaxy Watch3.

Samsung Galaxy Watch3 - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch3.

GPS & Location Based Services

Samsung Galaxy Watch3 - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch3 on or off.

Home Screen

Samsung Galaxy Watch3 - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch3.

Lock, Unlock, Password & Security

Samsung Galaxy Watch3 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., PIN, pattern, etc.) for your Galaxy Watch3.

Samsung Galaxy Watch3 - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch3.

Memory/Storage

Samsung Galaxy Watch3 - Check Device Storage

Here's how to free up space if your Galaxy Watch3 runs slowly or crashes / resets or apps freeze when running them.

Near Field Communication (NFC)

Samsung Galaxy Watch3 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch3.

Operating System & Software

Samsung Galaxy Watch3 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch3 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy Watch3 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch3 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Watch3 - Install System Updates

Here's how to check for and install software updates on your Galaxy Watch3.

Samsung Galaxy Watch3 - View Software Version

Here's how to view the software version your Galaxy Watch3 is running.

Samsung Galaxy Watch3 Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch3.

SIM Card

Samsung Galaxy Watch3 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch3.

Sounds, Volume & Audio

Samsung Galaxy Watch3 - Set Ringtones / Notification Sounds

Here's how to set or change ringtones for incoming calls / messages on your Galaxy Watch3.

Samsung Galaxy Watch3 - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch3.

Samsung Galaxy Watch3 - Volume Controls

Here's how to control the volume of your Galaxy Watch3.

Status Indicators/Lights

Samsung Galaxy Watch3 - View Signal Strength

Here's how to view signal strength on the Galaxy Watch3.

Text & Multimedia Messaging

Samsung Galaxy Watch3 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app from your Galaxy Watch3.

Samsung Galaxy Watch3 - View Text Messages

Here's how to view text messages from your Galaxy Watch3.

Wi-Fi & Network

Samsung Galaxy Watch3 - Add a Wi-Fi Network

Here's how to connect your Galaxy Watch3 to a Wi-Fi network.

Samsung Galaxy Watch3 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch3.

Samsung Galaxy Watch3 - Restart Device

Here's how to restart your Galaxy Watch3 if it crashes and resets, freezes or runs slowly.

Samsung Galaxy Watch3 - Turn Remote Connection On / Off

Here's how to turn Remote connection for your Galaxy Watch3 on or off.

Samsung Galaxy Watch3 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch3 on or off.