LG Velvet 5G UW - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG Velvet 5G UW - Activate / Set Up Device

Here's how to quickly set up your Velvet 5G UW.

LG Velvet 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Velvet 5G UW.

LG Velvet 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Velvet 5G UW if you're not receiving email and app notifications.

LG Velvet 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Velvet 5G UW on or off.

LG Velvet 5G UW User Guide (PDF)

This User Guide can help you get the most out of your LG Velvet 5G UW. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

LG Velvet 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Velvet 5G UW to an SD / memory card.

LG Velvet 5G UW - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Velvet 5G UW and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

LG Velvet 5G UW - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Velvet 5G UW.

LG Velvet 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Velvet 5G UW.

LG Velvet 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc. ) for your Velvet 5G UW.

Manage Adaptive Battery / Battery Optimization Settings - Android (LG)

Adaptive Battery or Battery optimization helps conserve battery power on your LG device and is turned on by default.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

LG Velvet 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Velvet 5G UW on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG Velvet 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Velvet 5G UW.

LG Velvet 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Velvet 5G UW.

LG Velvet 5G UW - Call a Number

Here's how to place a call from your Velvet 5G UW.

LG Velvet 5G UW - Place a Conference Call

Here's how to place a conference call from your Velvet 5G UW.

LG Velvet 5G UW - Turn Video Calling On / Off

Here's how to turn Video Calling for your Velvet 5G UW on or off.

LG Velvet 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Velvet 5G UW.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Velvet 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Velvet 5G UW.

LG Velvet 5G UW - Record and Share a Video

Here's how to record and send a video using your Velvet 5G UW.

LG Velvet 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your Velvet 5G UW.

LG Velvet 5G UW - Share Video from Gallery

Here's how to share a saved video from your Velvet 5G UW.

LG Velvet 5G UW - Take and Share a Picture

Here's how to take and share a picture from your Velvet 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG Velvet 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your Velvet 5G UW and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG Velvet 5G UW - Add a Contact

Here's how to add a contact on your Velvet 5G UW.

LG Velvet 5G UW - Contact Display Options

Here's how to configure how your contacts display on your Velvet 5G UW.

LG Velvet 5G UW - Delete a Contact

Here's how to remove a contact from your Velvet 5G UW.

LG Velvet 5G UW - Edit a Contact

Here's how to edit a contact on your Velvet 5G UW.

LG Velvet 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Velvet 5G UW.

LG Velvet 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your Velvet 5G UW was imported from.

Data

LG Velvet 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your Velvet 5G UW on or off.

LG Velvet 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Velvet 5G UW.

LG Velvet 5G UW - Turn Data On / Off

Here's how to turn mobile data for your Velvet 5G UW on or off.

Date & Time

LG Velvet 5G UW - Set Date and Time

If your Velvet 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

LG Velvet 5G UW - View Device ID

Here's how to find the device ID (IMEI) for your Velvet 5G UW.

LG Velvet 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your Velvet 5G UW.

LG Velvet 5G UW - View Phone Number

Here's how to view the mobile number for your Velvet 5G UW.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

LG Velvet 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, Bold text, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your Velvet 5G UW isn't receiving calls or alerts for texts and email.

LG Velvet 5G UW - Reset All Settings

If your Velvet 5G UW crashes, resets or runs slowly or apps freeze or cause the device to reset, view this info.

LG Velvet 5G UW - Reset Network Settings

Here's how to reset settings if your Velvet 5G UW can't connect to data or send / receive messages.

LG Velvet 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Velvet 5G UW, view this info.

LG Velvet 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Velvet 5G UW.

LG Velvet 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Velvet 5G UW doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG Velvet 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Velvet 5G UW.

LG Velvet 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Velvet 5G UW.

LG Velvet 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Velvet 5G UW.

LG Velvet 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Velvet 5G UW.

LG Velvet 5G UW - View and Reply to an Email Message

Here's how to view and reply to an email message from your Velvet 5G UW.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG Velvet 5G UW - Turn GPS Location On / Off

Here's how to turn the GPS location for your Velvet 5G UW on or off.

Google Backup & restore

LG Velvet 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Velvet 5G UW.

Home Screen

LG Velvet 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Velvet 5G UW.

LG Velvet 5G UW - Mode Change

Here's how to change the Home screen layout on your Velvet 5G UW if it looks different.

LG Velvet 5G UW - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Velvet 5G UW.

LG Velvet 5G UW - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Velvet 5G UW.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG Velvet 5G UW - Language Selection

Here's how to change the language used on your Velvet 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG Velvet 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Velvet 5G UW.

LG Velvet 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Velvet 5G UW.

LG Velvet 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Velvet 5G UW.

LG Velvet 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Velvet 5G UW when the screen is locked.

LG Velvet 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Velvet 5G UW.

LG Velvet 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Velvet 5G UW.

LG Velvet 5G UW - Unlock Screen

Here's how to unlock the screen on your Velvet 5G UW.

Memory/Storage

LG Velvet 5G UW - Check Device Storage

Here's how to check available space if your Velvet 5G UW runs slowly / crashes, apps freeze or you can't save media.

LG Velvet 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Velvet 5G UW.

LG Velvet 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Velvet 5G UW.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

LG Velvet 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your Velvet 5G UW.

Near Field Communication (NFC)

LG Velvet 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Velvet 5G UW.

Operating System & Software

LG Velvet 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Velvet 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG Velvet 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Velvet 5G UW if the screen freezes or call, app, audio or sync issues occur.

LG Velvet 5G UW - Install Device Software Updates

Here's how to check for and install software updates on your Velvet 5G UW.

LG Velvet 5G UW - View Software Version

Here's how to view the software version your Velvet 5G UW is running.

LG Velvet 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your LG Velvet 5G UW, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG Velvet 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Velvet 5G UW or turn it on or off.

LG Velvet 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG Velvet 5G UW.

LG Velvet 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your Velvet 5G UW.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.