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HP Envy X2 - Support Overview

Find device-specific support and online tools for your HP Envy X2.
Popular topics
Learn how to transfer contacts and media.

HP Envy X2 User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Envy X2
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

HP Envy X2 - Activate / Set Up Device

Here's help to set up your HP Envy X2.

HP Envy X2 User Guide (PDF)

This User Guide can help you get the most out of your tablet. Learn about set up, feature use and advanced functions.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Self Activation - Monthly Mobile Broadband

Here's how to activate monthly mobile broadband service.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

HP Envy X2 - Transfer Data via USB

Here's how your USB plugs into your computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

HP Envy X2 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, etc.) for your HP Envy X2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Add a Bluetooth COM Port (Incoming) - Windows

Here's how to add an incoming Bluetooth COM port for Windows.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Testing Network Connectivity via Traceroute - Windows

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Data

Purchase Data Session (Prepaid) - Mobile Broadband Portal

Here's how to purchase a prepaid data session using the Mobile Broadband Portal.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Keyboard

HP Envy X2 - Keyboard Settings

Here's how to use the keyboard cover on your HP Envy X2.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

HP Envy X2 - Device Lock

Here's how to lock and unlock your screen on your HP Envy X2.

Memory/Storage

Insert or Remove SD / Memory Card - HP Envy X2

Here's how to insert or remove an SD / memory card for your HP Envy X2.

S Pen

Configure Pen Settings - HP Envy

Here's how to configure your Pen settings (e.g., Show visual effects, Show cursor, etc.) on your HP Envy.

SIM Card

HP Envy X2 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your HP Envy X2.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

HP Envy X2 - Volume Controls

Here's how to adjust the speaker volume for your HP Envy X2.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Tips, Tricks & Shortcuts

HP Envy X2 - Capture a Screenshot

Here's how to take a screenshot on your HP Envy X2.

Wi-Fi & Network

Set Up Wi-Fi Connection - Windows

Here's how to set up an available Wi-Fi network on your Windows computer.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55