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Samsung Galaxy Book Go 5G - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Book Go 5G.
Activate and setup

Learn how to activate and set up your Galaxy Book Go 5G.


Troubleshoot Galaxy Book Go 5G

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Samsung Galaxy Book Go 5G - Activate / Set Up Device

Here's how to quickly set up your Galaxy Book Go 5G.

Samsung Galaxy Book Go 5G User Guide (PDF)

This User Guide can help you get the most out of your Samsung Galaxy Book Go 5G. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Samsung Galaxy Book Go 5G - Transfer Data via USB

Here's how to transfer data from your Galaxy Book Go 5G to a portable USB storage device.

Battery & Power

Samsung Galaxy Book Go 5G - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Book Go 5G.

Camera, Photos & Videos

Samsung Galaxy Book Go 5G - Common Camera Settings

Here's info on common camera settings (e.g., brightness, timer, etc.) for your Galaxy Book Go 5G.

Find my device

Samsung Galaxy Book Go 5G - Find My Device

Here's how to set up and remotely locate your Galaxy Book Go 5G.

Lock, Unlock, Password & Security

Samsung Galaxy Book Go 5G - Device Lock

Here's how to lock / unlock your Galaxy Book Go 5G.

Memory/Storage

Samsung Galaxy Book Go 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy Book Go 5G.

Operating System & Software

Determine Software Version - Windows

Here's how to determine what version of Windows your computer is running.

Samsung Galaxy Book Go 5G - Restore to Factory Defaults

Here's how to restore your Galaxy Book Go 5G to default factory settings.

SIM Card

Samsung Galaxy Book Go 5G - Add Cellular Plan using an eSIM

Here's info on how to add a cellular plan for your eSIM to your dual SIM capable Galaxy Book Go 5G.

Samsung Galaxy Book Go 5G - Change Default SIM used for Cellular Data

Here's how to change the default mobile number used for cellular data on your dual SIM capable Galaxy Book Go 5G.

Samsung Galaxy Book Go 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Book Go 5G.

Samsung Galaxy Book Go 5G - Remove eSIM Profile

Here's how to remove a cellular plan from your dual SIM capable Galaxy Book Go 5G.

Sounds, Volume & Audio

Samsung Galaxy Book Go 5G - Volume Controls

Here's how to adjust the volume if your Galaxy Book Go 5G doesn't vibrate or play sounds when receiving messages.

Tips, Tricks & Shortcuts

Samsung Galaxy Book Go 5G - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Book Go 5G.