Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

LG V40 ThinQ™ - Support Overview

Find device-specific support and online tools for your LG V40 ThinQ.
Troubleshoot V40 ThinQ
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG V40 ThinQ - Activate / Set Up Device

Here's how to quickly set up your V40 ThinQ.

LG V40 ThinQ - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your V40 ThinQ.

LG V40 ThinQ - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your V40 ThinQ if you're not receiving email and app notifications.

LG V40 ThinQ - Create a New Google Account

Here's how to create a Google (Gmail) account on your V40 ThinQ.

LG V40 ThinQ - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your V40 ThinQ on or off.

LG V40 ThinQ User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

LG V40 ThinQ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V40 ThinQ to an SD / memory card.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG V40 ThinQ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your V40 ThinQ to a computer.

LG V40 ThinQ - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your V40 ThinQ to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

LG V40 ThinQ - Turn Power Saver On / Off

Here's how to turn 'Battery / Power saver' on or off to help manage battery performance for your V40 ThinQ.

LG V40 ThinQ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your V40 ThinQ.

LG V40 ThinQ - View Battery Info

Here's how to check the battery specs (e.g., Use Time, Standby Time, etc. ) for your V40 ThinQ.

Manage Adaptive Battery / Battery Optimization Settings - Android (LG)

Adaptive Battery or Battery optimization helps conserve battery power on your LG device and is turned on by default.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

LG V40 ThinQ - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your V40 ThinQ.

LG V40 ThinQ - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your V40 ThinQ on or off and make it visible to other devices for pairing.

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG V40 ThinQ - Place a Conference Call

Here's how to place a conference call from your V40 ThinQ.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG V40 ThinQ - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your V40 ThinQ.

LG V40 ThinQ - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your V40 ThinQ.

LG V40 ThinQ - Call a Number

Here's how to place a call from your V40 ThinQ.

LG V40 ThinQ - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your V40 ThinQ.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

LG V40 ThinQ - Record and Share a Video

Here's info on how to record and send a video using your V40 ThinQ.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG V40 ThinQ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your V40 ThinQ.

LG V40 ThinQ - Share Picture from Gallery

Here's how to share a saved picture from your V40 ThinQ.

LG V40 ThinQ - Share Video from Gallery

Here's how to share a saved video from your V40 ThinQ.

LG V40 ThinQ - Take and Share a Picture

Here's how to take and share a picture with your V40 ThinQ.

LG V40 ThinQ - View Pictures / Videos

Here's how to view pictures and/or videos on your V40 ThinQ.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG V40 ThinQ - USB Debugging Mode

Here's how to facilitate a connection between your V40 ThinQ and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

LG V40 ThinQ - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your V40 ThinQ.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG V40 ThinQ - Add a Contact

Here's how to add a contact on your V40 ThinQ.

LG V40 ThinQ - Contact Display Options

Here's how to configure how your contacts display on your V40 ThinQ.

LG V40 ThinQ - Delete a Contact

Here's how to remove a contact from your V40 ThinQ.

LG V40 ThinQ - Edit a Contact

Here's how to edit a contact on your V40 ThinQ.

LG V40 ThinQ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts on your V40 ThinQ.

LG V40 ThinQ - View Contact Sync Source

Here's how to view where a phonebook contact on your V40 ThinQ was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

LG V40 ThinQ - Allow / Deny Data Roaming

Here's how to turn data roaming for your V40 ThinQ on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG V40 ThinQ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your V40 ThinQ.

LG V40 ThinQ - Turn Data On / Off

Here's how to turn the mobile data for your V40 ThinQ on or off.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

LG V40 ThinQ - Set Date and Time

If your V40 ThinQ shows the incorrect date and/or time, here's how to correct it.

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG V40 ThinQ - View Device ID

Here's how to find the device ID (IMEI) for your V40 ThinQ.

LG V40 ThinQ - View MAC Address

Here's how to view the MAC (Wi-Fi) address on your V40 ThinQ.

LG V40 ThinQ - View Phone Number

Here's how to view the phone number for your V40 ThinQ.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

LG V40 ThinQ - Manage Do Not Disturb Settings

If your V40 ThinQ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

LG V40 ThinQ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your V40 ThinQ, view this info.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

LG V40 ThinQ - Adjust Brightness / Display Settings

Here's how to adjust screen brightness on your LG V40 ThinQ.

LG V40 ThinQ - Reset All Settings

If your LG V40 ThinQ crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

LG V40 ThinQ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your V40 ThinQ.

LG V40 ThinQ - Turn Screen Rotation On / Off

Here's how to check settings if the display on your V40 ThinQ doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

LG V40 ThinQ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your V40 ThinQ.

LG V40 ThinQ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your V40 ThinQ.

LG V40 ThinQ - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your V40 ThinQ.

LG V40 ThinQ - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your V40 ThinQ.

LG V40 ThinQ - Manage Corporate Email Settings

Here's how to update work email settings for your V40 ThinQ.

LG V40 ThinQ - View and Reply to an Email Message

Here's how to view and reply to an email message from your V40 ThinQ.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG V40 ThinQ - Add a Personal / Corporate Email Account

Here's how to add a personal / corporate email account on your V40 ThinQ.

LG V40 ThinQ - Compose and Send Email Message

Here's how to create and send an email message from your V40 ThinQ.

LG V40 ThinQ - Delete Email Messages

Here's how to delete email messages from your V40 ThinQ.

LG V40 ThinQ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your V40 ThinQ.

LG V40 ThinQ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your V40 ThinQ.

LG V40 ThinQ - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your V40 ThinQ.

LG V40 ThinQ - Remove Gmail Account

Here's how to remove a Gmail account from your V40 ThinQ.

LG V40 ThinQ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your V40 ThinQ.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

LG V40 ThinQ - Turn GPS Location On / Off

Here's how to turn the GPS location for your V40 ThinQ on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Backup & restore

LG V40 ThinQ - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your V40 ThinQ.

Home Screen

LG V40 ThinQ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your V40 ThinQ.

LG V40 ThinQ - Mode Change

Here's how to change the Home screen layout on your V40 ThinQ if it looks different.

LG V40 ThinQ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your V40 ThinQ.

Hotspot

LG V40 ThinQ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your V40 ThinQ on or off.

LG V40 ThinQ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your V40 ThinQ.

LG V40 ThinQ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your V40 ThinQ.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

LG V40 ThinQ - Language Selection

Here's how to change the language used on your V40 ThinQ.

Lock, Unlock, Password & Security

LG V40 ThinQ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your V40 ThinQ.

LG V40 ThinQ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your V40 ThinQ when the screen is locked.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG V40 ThinQ - Add Additional Fingerprints

Here's how to add additional fingerprints for security on your V40 ThinQ.

LG V40 ThinQ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your V40 ThinQ.

LG V40 ThinQ - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your V40 ThinQ.

LG V40 ThinQ - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your V40 ThinQ.

LG V40 ThinQ - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your V40 ThinQ.

LG V40 ThinQ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your V40 ThinQ.

LG V40 ThinQ - Unlock Screen

Here's how to unlock the screen on your V40 ThinQ.

Memory/Storage

LG V40 ThinQ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V40 ThinQ to an SD / memory card.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

LG V40 ThinQ - Check Device Storage

Here's how to check available space if your V40 ThinQ runs slow / crashes, apps freeze or you can't save media.

LG V40 ThinQ - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your V40 ThinQ.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

LG V40 ThinQ - Use Multi Window

Here's how to use two apps simultaneously on your V40 ThinQ.

Near Field Communication (NFC)

LG V40 ThinQ - Turn Android Beam On / Off

Here's how to turn Android Beam on or off to transfer data on your V40 ThinQ.

LG V40 ThinQ - Manage Contactless Payments

Here's how to use 'Tap & pay' on your V40 ThinQ.

LG V40 ThinQ - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your V40 ThinQ to another NFC-capable device.

LG V40 ThinQ - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your V40 ThinQ.

Operating System & Software

LG V40 ThinQ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG V40 ThinQ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur.

LG V40 ThinQ - Install Device Software Updates

Here's how to check for and install software updates on your V40 ThinQ.

LG V40 ThinQ - View Software Version

Here's how to view the software version your V40 ThinQ is running.

LG V40 ThinQ Software Update

Get instructions on downloading the latest software update for performance improvements to your LG V40 ThinQ, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG V40 ThinQ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for you V40 ThinQ or turn it on / off.

LG V40 ThinQ - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your V40 ThinQ.

LG V40 ThinQ - View SIM Card Number

Here's how to view the SIM card number associated with your V40 ThinQ.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG V40 ThinQ - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your V40 ThinQ.

LG V40 ThinQ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your V40 ThinQ.

LG V40 ThinQ - Turn Off All Sounds

Here's how to turn off / silence all sounds for your V40 ThinQ.

LG V40 ThinQ - Use Speakerphone

Here's how to utilize the speakerphone functionality on your V40 ThinQ.

LG V40 ThinQ - Vibrate Mode

Here's how to turn vibrate mode for your V40 ThinQ on or off.

LG V40 ThinQ - Volume Controls

Here's how to adjust the volume if your V40 ThinQ doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

LG V40 ThinQ - View Signal Strength

Here's how to view signal strength on the V40 ThinQ.

TV

LG V40 ThinQ - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your V40 ThinQ.

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG V40 ThinQ - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your V40 ThinQ.

LG V40 ThinQ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your V40 ThinQ.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

LG V40 ThinQ - Capture a Screenshot

Here's how to capture a screenshot on your V40 ThinQ.

LG V40 ThinQ - Set Up Printing

Here's how to set up and add a printer to your V40 ThinQ.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

LG V40 ThinQ - Manage TTY Settings

Here's how to change the TTY settings on your V40 ThinQ.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

LG V40 ThinQ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your V40 ThinQ with other Wi-Fi capable devices.

LG V40 ThinQ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your V40 ThinQ.

LG V40 ThinQ - Reset Network Settings

Here's how to reset network settings if your V40 ThinQ can't connect to data or send / receive messages.

LG V40 ThinQ - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your V40 ThinQ.

LG V40 ThinQ - Add a Wi-Fi Network

Here's how to connect your V40 ThinQ to a Wi-Fi network.

LG V40 ThinQ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your V40 ThinQ to auto switch between Wi-Fi and mobile data.

LG V40 ThinQ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password for your V40 ThinQ.

LG V40 ThinQ - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your V40 ThinQ.

LG V40 ThinQ - Tethered Modem Connection

Here's how to use your V40 ThinQ as a modem to connect to the internet via USB or Bluetooth.

LG V40 ThinQ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your V40 ThinQ.

LG V40 ThinQ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG V40 ThinQ on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.