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Samsung Galaxy S® 6 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 6.
Troubleshoot Galaxy S6
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Samsung Gear VR - Initial Setup

For step-by-step setup instructions for your Samsung Gear VR, view this info.

Samsung Gear VR - Install Gear VR Software

When you connect the headset to your device, the Oculus software installs.

Samsung Gear VR - Install the Mobile Device

Follow these steps to attach your device to your Gear VR.

Samsung Gear VR - Loading New Apps

Here's how to load apps onto your Gear VR via the Store or the Oculus app.

Samsung Gear VR - Redeem Oculus Promos

If you are trying to redeem free promotional games or software from Oculus for your Gear VR, view this.

Samsung Gear VR - Remove the Mobile Device

Follow these steps to detach your device from the Samsung Gear VR.

Samsung Gear VR - Using the Charger

Here's some info on using the charger for your Gear VR.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy S 6 / S 6 edge - Create a New Google Account

To create a new Google (Gmail) account for your Samsung Galaxy S6 / S6 edge, view this info.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S 6 / S 6 edge - Activate / Set Up Device

Here's how to quickly set up your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S 6 / S 6 edge on or off.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Manage Adaptive Battery / Battery Optimization Settings - Android (Samsung)

Here's info on Adaptive battery and Battery Optimization, both of which help conserve battery power on your Samsung device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy S 6 / S 6 edge - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S6 / S6 edge.

Battery & Power Issues

Samsung Galaxy S 6 / S 6 edge - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S6 / S6 edge.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S 6 / S 6 edge - Send Contact via Bluetooth

To send/share a contact from your Samsung Galaxy S6 / S6 edge via Bluetooth, view this info.

Samsung Galaxy S 6 / S 6 edge - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S 6 / S 6 edge on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S 6 / S 6 edge - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Block / Unblock Number

Here's how to send unwanted calls directly to voicemail for your Galaxy S6 / S6 Edge.

Samsung Galaxy S 6 / S 6 edge - Call a Number

Here's how to place a call from your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S 6 / S 6 edge and your dialpad entries aren't recognized, view this.

Samsung Galaxy S 6 / S 6 edge - Place a Conference Call

This info helps if you want to place a conference call from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View / Delete Call History

To view or clear the call history on your Galaxy S 6 / S 6 edge, check out this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S 6 / S 6 edge - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Record and Share a Video

To record and share a video on your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Save Pictures from Browser

This helps if you want to save a website image on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Share Picture from Gallery

To share a picture that's saved in the Gallery of your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Share Video from Gallery

To share a video that's saved in the Gallery of your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Take and Share a Picture

To take and share a picture on your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - View Pictures / Videos

To view pictures/videos you've saved in the Gallery on your Samsung Galaxy S6 / S6 edge, see this info.

Samsung Galaxy S 6 / S 6 edge - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy S 6 / S 6 edge and a computer.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S 6 / S 6 edge - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S 6 / S 6 edge and a computer with the Android SDK.

Contacts

Samsung Galaxy S 6 / S 6 edge - Contact Display Options

View this info to configure how the contacts on your Samsung Galaxy S6 / S6 edge are saved.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Samsung Galaxy S 6 / S 6 edge - Add a Contact

Follow these steps to add a contact to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Delete a Contact

This info helps if you want to delete a saved contact from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Edit a Contact

This info helps if you want to edit a saved contact on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Send Contact via Bluetooth

To send/share a contact from your Samsung Galaxy S6 / S6 edge via Bluetooth, view this info.

Samsung Galaxy S 6 / S 6 edge - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy S 6 / S 6 edge was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Samsung Galaxy S 6 / S 6 edge - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S 6 / S 6 edge on or off.

Samsung Galaxy S 6 / S 6 edge - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Data On / Off

To turn the Mobile Data setting on your Samsung Galaxy S6 / S6 edge on/off, see these steps.

Samsung Galaxy S 6 / S 6 edge - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S6 / S6 edge uses.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S 6 / S 6 edge - Set Date and Time

If your Galaxy S6 / S6 edge shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S 6 / S 6 edge - View Device ID

Here's how to find the device ID (IMEI / MEID) for your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View MAC Address

To view the MAC address for your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S 6 / S 6 edge - View Phone Number

Here's how to view the phone number for your S 6 / S 6 edge.

Device Settings

Samsung Galaxy S 6 / S 6 edge - Reset All Settings

If your Samsung Galaxy S 6 / S 6 edge crashes, resets or runs slow, or apps freeze or reset the device, view this.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy S 6 / S 6 edge - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy S 6 / S 6 edge if you're not receiving email and app notifications.

Samsung Galaxy S 6 / S 6 edge - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Manage Do Not Disturb Settings

If your Galaxy S 6 / S 6 edge isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S 6 / S 6 edge - Set Up Kids Mode

Here's info on restricting access to apps and stored media content for your Samsung Galaxy S6 / S6 edge using Kids Mode.

Samsung Galaxy S 6 / S 6 edge - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Turn Screen Rotation On / Off

If the display on your Galaxy S 6 / S 6 edge doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Samsung Galaxy S 6 / S 6 edge - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S 6 / S 6 edge.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S 6 / S 6 edge - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Compose and Send Email Message

This info shows how to compose and send an email message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Delete Email Messages

This info helps if you want to delete an email message from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Delete Gmail Messages

This info shows how to delete a Gmail message from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Email Account Signature Settings

To enter or edit the personal email signature on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Gmail Notification

This info helps if you want to configure the notification settings for the Gmail account on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Remove Gmail Account

Removing then re-adding a Gmail account on your Galaxy S 6 / S 6 edge often fixes email issues.

Samsung Galaxy S 6 / S 6 edge - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Reply to a Gmail Message

This shows how to reply to a Gmail message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View Gmail Account Address / Username

To view the Gmail account address or username associated with your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - View Gmail Messages

Here's info on how to view a Gmail message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View and Reply to an Email Message

Here's how to view and reply to an email message from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6/ S 6 edge - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Samsung Galaxy S6 / S6 edge.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Samsung Galaxy S 6 / S 6 edge - Turn GPS Location On / Off

To configure the GPS location settings on your Samsung Galaxy S6 / S6 edge, view this info.

Gestures & Motions

Samsung Galaxy S 6 / S 6 edge - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S 6 / S 6 edge.

Google Backup & restore

Samsung Galaxy S 6 / S 6 edge - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S 6 / S 6 edge.

Home Screen

Samsung Galaxy S 6 / S 6 edge - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6/ S 6 edge - Mode Change

Here's how to change the Home screen layout on your Samsung Galaxy S6/Sg edge if it looks different.

Hotspot

Samsung Galaxy S 6 / S 6 edge - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy S® 6 / S® 6 edge.

Samsung Galaxy S 6 / S 6 edge - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S 6 / S 6 edge on or off.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S 6 / S 6 edge - Access Websites

Here's how to access websites on your Samsung Galaxy S 6 / S 6 edge using the Safari browser.

Samsung Galaxy S 6 / S 6 edge - Allow / Block Browser Cookies

If you can't browse the Internet or view website images on your Samsung Galaxy S6 / S6 edge, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy S 6 / S 6 edge - Clear Temporary Internet Files

This can help if you're unable to browse the Internet or a web page won't display on your Samsung Galaxy S6 / S6 edge. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Samsung Galaxy S 6 / S 6 edge - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn JavaScript On / Off

If you can't view websites or pages won't load on your Samsung Galaxy S6/S6 edge, view this info on JavaScript settings. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S 6 / S 6 edge - Language Selection

To change the language on your Samsung Galaxy S6 / S6 edge (English to Spanish, Spanish to English), view this info.

Lock, Unlock, Password & Security

Samsung Galaxy S 6 / S 6 edge - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S6 / S6 edge.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S 6 / S 6 edge - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S 6 / Galaxy S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S6 / S6 edge when the screen is locked.

Samsung Galaxy S 6 / S 6 edge - Set Up Fingerprint Recognition

This info helps if you want to add/remove a fingerprint scan as a lock option for your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy S 6 / S 6 edge.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy S 6 / S 6 edge - Check Device Storage

Here's how to check available space if your Galaxy S6 / S6 edge runs slowly, crashes, apps freeze or you can't save media.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Samsung Galaxy S 6 / S 6 edge - Play Music Files

To play Music files on your Samsung Galaxy S6 / S6 edge, see these steps.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Transfer Data via Android Beam - Samsung Galaxy S 6 / S 6 edge

To wirelessly transfer data from your Galaxy S6 / S6 edge to another NFC-capable device, view this.

Samsung Galaxy S 6 / S 6 edge - Manage Contactless Payments

To set up your Galaxy S6/S6 edge to pay for items by touching your phone to a reader at a checkout register, view this info.

Samsung Galaxy S 6 / S 6 edge - Turn Android Beam On / Off

To turn Android Beam on your Samsung Galaxy S6 / S6 edge on/off, view this info.

Samsung Galaxy S 6 / S 6 edge - Turn NFC On / Off

This info helps if you want to turn the Near Field Communication (NFC) setting on your Samsung Galaxy S6 / S6 edge on/off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

Samsung Galaxy S 6 / S 6 edge - Factory Data Reset - Need to Know

Before performing a factory data (hard) reset on your Samsung Galaxy S6 / S6 edge, view this info on backing up contacts, media, apps, etc.

Samsung Galaxy S 6 / S 6 edge - View Software Version

Here's how to view the software version your Galaxy S 6 / S 6 edge is running.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy S 6 / S 6 edge - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S 6 / S 6 edge if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S 6 / S 6 edge - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S 6 / S 6 edge if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S 6 / S 6 edge - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy S 6 / S 6 edge.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

Samsung Galaxy S 6 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S 6.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S 6 / S 6 edge - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Samsung Galaxy S 6 / S 6 edge or turn it on or off.

Samsung Galaxy S 6 / S 6 edge - View SIM Card Number

To view the view the 20-digit SIM card number for your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S 6 edge - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Samsung Galaxy S 6 edge.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy S 6 / S 6 edge - Record and Play File - Voice Recorder

To record and play a sound file using the Voice recorder on your Samsung Galaxy S6 / S6 edge, view this info.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Samsung Galaxy S 6 / S 6 edge - Save a Ringtone

If you received a sound file on your Samsung Galaxy S6 / S6 edge via a multimedia message, here's how to save it as a ringtone.

Samsung Galaxy S 6 / S 6 edge - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Vibrate Mode

To place your Samsung Galaxy S6 / S6 edge in Vibrate Mode, see these steps.

Samsung Galaxy S 6 / S 6 edge - Volume Controls

Here's how to adjust the volume if your Galaxy S 6 / S 6 edge doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy S 6 / S 6 edge - View Signal Strength

Here's how to view signal strength on the Samsung Galaxy S 6 / S 6 edge.

TV

Samsung Galaxy S 6 / S 6 edge - View Device Screen on TV

Here's how to view the screen of your S6 / S6 edge on your TV or another media device.

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Samsung Galaxy S 6 / S 6 edge - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S6 / S6 edge.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S 6 / S 6 edge - Set Default Messaging App

To change the default text messaging (SMS) app on your Samsung Galaxy S6 / S6 edge, follow these steps.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S 6 / S 6 edge - Capture a Screenshot

View this info to take a picture of the screen on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Set Up Printing

To set up your Samsung Galaxy S6 / S6 edge for printing, view this info.

Visual & Hearing Accessibility

Samsung Galaxy S 6 / S 6 edge - Manage TTY Settings

To change the TTY settings on your Galaxy S 6 / S 6 edge, check out this info.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn Screen Inversion On / Off -Samsung Galaxy S 6 / S 6 edge

If the color scheme on your Galaxy S 6 / S 6 edge is reversed, view this.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy S 6 / S 6 edge - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S 6 / S 6 edge - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy S 6 / S 6 edge to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy S 6 / S 6 edge - Turn Download Booster On / Off

For faster downloads on your Samsung Galaxy S6 / S6 edge, view this info on simultaneous use of Wi-Fi and LTE networks.

Samsung Galaxy S 6 / S 6 edge - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S6 / S6 edge with other Wi-Fi capable devices.

Samsung Galaxy S 6 / S 6 edge - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Add a Wi-Fi Network

Here's how to connect your Galaxy S 6 / S 6 edge to a Wi-Fi network.

Samsung Galaxy S 6 / S 6 edge - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 / S 6 edge - Tethered Modem Connection

Here's how to get a tethered connection via a USB or Bluetooth for your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S6 / S6 edge.

Samsung Galaxy S 6 / S 6 edge - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your S 6 / S 6 edge on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.