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Samsung 4G LTE Network Extender - Support Overview

Get support for your Samsung Network Extender from Verizon Wireless, including the 4G LTE Network Extender for consumers and small businesses.
Troubleshoot 4G LTE Network Extender
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Alerts & Reminders

View Status and Alerts - 4G LTE Network Extender for Enterprise

Here's how to view the status and alerts history on your 4G LTE Network Extender for Enterprise.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

LTE Network Extender FAQs

Improve coverage in your office with the LTE Network Extender. Learn what it is, how to set it up, troubleshooting tips and more.

Network Extender Reference Guide

Here's how to determine what type of Network Extender you have.

Power the Device On / Off - 4G LTE Network Extender

Here's how to turn your 4G LTE Network Extender on / off.

Power the Device On / Off - 4G LTE Network Extender for Enterprise

Here's how to connect your 4G LTE Network Extender for Enterprise to power.

Verizon Wireless Network Extender - Determine Device by SKU

Here's how to determine the Network Extender device by SKU.

View Performance - 4G LTE Network Extender

Here's how to view the bandwidth utilization of your 4G LTE Network Extender.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Register on the Network and Place a Call - Verizon Wireless Network Extender

Here's how to register your Network Extender on the network and place a call.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Verify Connection - 4G LTE Network Extender

Here's how to verify you're connected to your 4G LTE Network Extender.

Verify Connection - 4G LTE Network Extender for Enterprise

Here's how to verify you're under coverage on your 4G LTE Network Extender for Enterprise.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Device ID & Info

Device Reference - 4G LTE Network Extender

Here's where to locate the reset button, LAN port, power chord input, display indicators, etc. on your 4G LTE Network Extender.

Device Reference - 4G LTE Network Extender for Enterprise

If you're having issues understanding the connections, layout and available ports on your 4G LTE Network Extender for Enterprise, view this info.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Wireless Network Extender - View MAC Address

Here's how to view the MAC address on your Network Extender.

View MAC Address - 4G LTE Network Extender

Here's how to view the Wi-Fi MAC address for your 4G LTE Network Extender.

Device Settings

Access Configuration Console - 4G LTE Network Extender for Enterprise

Here's how to access the configuration console on your 4G LTE Network Extender for Enterprise.

Access Network Extender Admin - 4G LTE Network Extender

Here's how to monitor and customize your Network Extender via the admin web interface.

Adjust Firewall / DMZ Settings - Verizon Wireless Network Extender

Here's how to verify firewall / DMZ settings on the Network Extender.

Adjust Router Quality of Service (QoS) Settings

Here's how to adjust Router Quality of Service settings.

Configure DHCP - 4G LTE Network Extender for Enterprise

If you're having issues configuring DHCP on your 4G LTE Network Extender for Enterprise, view this info.

Configure LAN Settings - 4G LTE Network Extender for Enterprise

If your 4G LTE Network Extender for Enterprise LAN settings need to be modified, here's how to adjust them.

Configure Network Settings - 4G LTE Network Extender

Here's how to configure network settings (e.g., Default Gateway, IP Address, Subnet Mask, Primary DNS, Secondary DNS, etc.) for your 4G LTE Network Extender.

Configure Transmit Power - 4G LTE Network Extender

Here's how to adjust the transmit power on your Network Extender.

Configure Transmit Power - 4G LTE Network Extender for Enterprise

If you've been instructed to manually configure the power settings of your 4G Network Extender for Enterprise, view this.

Factory Reset - 4G LTE Network Extender

Here's how to restore your default settings on your 4G LTE Network Extender.

Factory Reset - 4G LTE Network Extender for Enterprise

Here's how to restore your default settings on your 4G LTE Network Extender for Enterprise.

LTE Network Extender - Device Display and Status

Here's how to view the device display to determine the status of your LTE Network Extender.

Set Admin Password - 4G LTE Network Extender

Here's how to set the admin password on your 4G LTE Network Extender.

Set Admin Password - 4G LTE Network Extender for Enterprise

Here's how to set the admin password on your 4G LTE Network Extender for Enterprise.

Verizon Wireless Network Extender - Determine Device by SKU

Here's how to determine what model Network Extender you have by viewing its SKU.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

GPS & Location Based Services

Install the GPS Extension Cable - 4G LTE Network Extender

Here's how to connect the GPS extension cable on your 4G LTE Network Extender.

Install the GPS Extension Cable - 4G LTE Network Extender for Enterprise

Here's how to install the GPS extension cable on your 4G LTE Network Extender for Enterprise.

Internet & Web Browser

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Managed Access (Prioritized) Callers

View Connected Devices - 4G LTE Network Extender

Here's how to view info (e.g., Current Connections, Connections Last Hour, etc.) for devices connected to your 4G LTE Network Extender.

View Connected Devices - 4G LTE Network Extender for Enterprise

Here's how to view the devices connected to your 4G LTE Network Extender for Enterprise.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Status Indicators/Lights

Device Display and Status - 4G LTE Network Extender

Here's how to view the device display to determine the status of your 4G LTE Network Extender.

LED Status Indicators - 4G LTE Network Extender for Enterprise

Here's how to interpret the LED status indicators on your 4G LTE Network Extender for Enterprise.

View Status and Alerts - 4G LTE Network Extender

Here's how to view current status indicators and alerts to verify connectivity for your Network Extender.

Text & Multimedia Messaging

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Wi-Fi & Network

Register on the Network and Place a Call - Verizon Wireless Network Extender

Here's how to register your Network Extender on the network and place a call.

Verify Connection - Verizon Network Extender

Here's how to verify your connection to your Verizon Network Extender.