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Hum+ (2nd gen) - all-in-one connected car system | Support Overview

Hum by Verizon makes your car smarter, safer and more connected. Here you can find help for your Hum+ (2nd gen) connected car system.

  • Check your vehicle’s health anytime.
  • Get service reminders like when your next oil change is due.
  • Set speed and boundary alerts for family members to help keep them safe.
  • Add In-Vehicle Wi-Fi to Hum+ for $10/month.

Hum+ (2nd gen) includes an OBD II reader and access to the Hum app. Our previous version of Hum+ (1st gen) included a Bluetooth® speaker. For help with Hum+ (1st gen) visit our Hum+ (1st gen) Support overview page.

Troubleshoot Hum+ 4G LTE
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Hum by Verizon - Locate the VIN

Here's how to help locate your VIN number if your Hum device can't detect it.

Alerts & Reminders

Hum by Verizon - Mobile App - Delete a Speed Alert

Here's how to remove a preset speed alert you have set for your Hum equipped vehicle.

Hum by Verizon - Mobile App - Manage Alerts and Notifications

Here's info on how to receive alerts if there's a problem with your vehicle or the Hum system.

Hum by Verizon - Mobile App - Set Scheduled Maintenance Reminders

Here's how to set up and receive alerts from your Hum system when it's time for vehicle maintenance (e.g., oil change, tire rotation, etc.).

Hum by Verizon - Web Portal - Manage Alerts and Notifications

Here's how to check alerts if there's a problem with your vehicle or the Hum system.

Auto health

Hum by Verizon - Auto Health Report

Here's how to view the auto health report and diagnostic issues for your Hum equipped vehicle.

Auto maintenance

Hum by Verizon - Add / View Glovebox Service Records and Maintenance

Here's how to add or view service / maintenance records using Hum Glovebox.

Hum by Verizon - Find and Schedule a Repair Shop

Here's how to find and schedule an appointment with a nearby repair shop if your Hum equipped vehicle detects an issue.

Hum by Verizon - Mobile App - Contact Roadside Assistance

Here's how to contact roadside assistance via the app for your Hum by Verizon equipped vehicle.

Hum by Verizon - Web Portal - Set Scheduled Maintenance Reminders

Here's how to set up and manage alerts for scheduled vehicle maintenance (oil change, tire rotation, etc.) via the Hum web portal.

Video: Hum's Auto Health and Roadside Assistance
(length: 1:34)
Hum lets you check your car's health from your phone and detect problems before you hit the road, all from inside the app.
Length: 1:34

Boundary alerts

Hum by Verizon - Mobile App - Add a Boundary Alert

Here's how to set boundaries and receive alerts when a Hum equipped vehicle enters / exits a specific area.

Hum by Verizon - Mobile App - Delete a Boundary Alert

Here's how to remove a location alert you have set for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Add a Boundary Alert

Here's how to set boundaries and receive alerts when a Hum equipped vehicle enters or exits an area.

Hum by Verizon - Web Portal - Delete a Boundary Alert

Here's how to remove a location alert you have set for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Edit a Boundary Alert

Here's how to edit a boundary alert via the Hum web portal.

Driving history

Hum by Verizon - Mobile App - Create Driving History Report

Here's how to view driving details for trips you've taken in your Hum equipped vehicle.

Hum by Verizon - Web Portal - Create Driving History Report

Here's how to view a driving history for trips you've taken in your Hum equipped vehicle.

GPS & Location Based Services

Hum by Verizon - Mobile App - Locate Vehicle

Here's how to find the mapped location of your Hum enabled vehicle.

Hum by Verizon - Mobile App - Navigate to a Location

Here's how to navigate to a mapped location using the Hum app.

Hum by Verizon - Web Portal - Locate Vehicle

Here's how to find the mapped location of your Hum enabled vehicle via the web portal.

Hum Settings

Hum by Verizon - Change the Admin Password

Here's how to change the password used to access your Hum account through the app.

Hum by Verizon - Mobile App - Configure Settings

Here's how to manage the settings on your Hum account.

Hum by Verizon - Web Portal - Configure Settings

Here's how to manage the settings on your Hum account (e.g., alerts, vehicles, stolen auto assistance) via the web portal.

Speed alerts

Hum by Verizon - Mobile App - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the mobile app.

Hum by Verizon - Mobile App - Edit a Speed Alert

Here's how to change the speed that triggers an alert for your Hum equipped vehicle.

Hum by Verizon - Mobile App - Speed Alert History

Here's how to view speed limit alert history via the Hum mobile app.

Hum by Verizon - Web Portal - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the web portal.

Hum by Verizon - Web Portal - Delete a Speed Alert

Here's how to remove a speed alert you have set for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Edit a Speed Alert

Here's how to change the speed that triggers an alert for your Hum equipped vehicle.

Hum by Verizon - Web Portal - View Speed Alert History

Here's how to view speed limit alert history via the Hum web portal.