Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Ellipsis® 10 - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis 10.
Ellipsis 10 User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis 10
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Ellipsis 10 - Activate / Set Up Device

Here's how to quickly set up your Verizon Ellipsis 10 tablet.

Verizon Ellipsis 10 - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 10 tablet if you're not receiving email and app notifications.

Verizon Ellipsis 10 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Ellipsis 10 on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Ellipsis 10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Ellipsis 10 tablet to an SD / memory card.

Verizon Ellipsis 10 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 10 tablet and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon Ellipsis 10 - Capture a Screenshot

Here's how to capture and view a screenshot on your Ellipsis 10 tablet.

Battery & Power

Manage Adaptive Battery / Battery Optimization Settings - Android (Ellipsis)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Verizon Ellipsis 10 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Ellipsis 10 tablet.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Verizon Ellipsis 10 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth from your Verizon Ellipsis.

Verizon Ellipsis 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Ellipsis 10 tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Verizon Ellipsis 10 - Common Camera Settings

Here's info on common camera settings, (e.g., flash, timer, front / rear camera, etc.) for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 10 tablet and a computer.

Verizon Ellipsis 10 - View Pictures / Videos

Here's how to view pictures and/or videos on your Ellipsis 10 tablet.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Verizon Ellipsis 10 - Add a Contact

Here's how to add a contact to your Verizon Ellipsis.

Verizon Ellipsis 10 - Delete a Contact

Here's how to remove a contact from your Verizon Ellipsis.

Verizon Ellipsis 10 - Edit a Contact

Here's how to edit a contact on your Verizon Ellipsis.

Verizon Ellipsis 10 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth from your Verizon Ellipsis.

Verizon Ellipsis 10 - View Contact Sync Source

Here's how to see where a phonebook contact on your Ellipsis 10 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Verizon Ellipsis 10 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Ellipsis 10 tablet on or off.

Verizon Ellipsis 10 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Verizon Ellipsis 10.

Verizon Ellipsis 10 - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Verizon Ellipsis 10.

Verizon Ellipsis 10 - Turn Data On / Off

To turn the mobile data for your Ellipsis 10 on or off, follow these steps.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Ellipsis 10 - View Device ID

Here's how to find the device ID (IMEI) for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - View Phone Number

Here's how to view the phone number for your Ellipsis 10 (tablet).

Verizon Ellipsis 10 - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 10 (tablet).

Device Settings

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Verizon Ellipsis 10 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Daydream, Font size, etc.) for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Language Selection

Here's how to change the language used on your Verizon Ellipsis 10.

Verizon Ellipsis 10 - Manage Do Not Disturb Settings

If your Ellipsis 10 tablet isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Verizon Ellipsis 10 - Set Date and Time

If your Ellipsis 10 shows the incorrect date and/or time, view this info to correct it.

Verizon Ellipsis 10 - Set Up Printing

Here's how to set up and add a printer to your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Ellipsis 10 tablet, view this info.

Verizon Ellipsis 10 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Turn Data On / Off

To turn the mobile data for your Ellipsis 10 on or off, follow these steps.

Verizon Ellipsis 10 - Turn Screen Inversion On / Off

Here's how to correct the color scheme on your Ellipsis 10 tablet if it is reversed.

Verizon Ellipsis 10 - Turn Screen Rotation On / Off

If the display on your Ellipsis 10 doesn't rotate, this shows how to fix it.

Verizon Ellipsis 10 - USB Debugging Mode

Here's how to facilitate a connection between your Verizon Ellipsis 10 and a computer with the Android SDK.

Verizon Ellipsis 10 - Vibrate Mode

Here's how to turn vibrate mode for your Ellipsis 10 on or off.

Email/Gmail

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis 10 - Add a Personal / Corporate Email Account

Here's how to add a personal or corporate email account from your Verizon Ellipsis.

Verizon Ellipsis 10 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Ellipsis 10.

Verizon Ellipsis 10 - Compose and Send Email Message

Here's how to create and send an email message from your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Create a New Google Account

Here's how to create a new Google account on your Verizon Ellipsis.

Verizon Ellipsis 10 - Delete Email Messages

Here's how to delete email messages from your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Ellipsis 10.

Verizon Ellipsis 10 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Ellipsis 10, view this info.

Verizon Ellipsis 10 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Ellipsis 10, view this info.

Verizon Ellipsis 10 - Email Account Signature Settings

To enter or edit the personal email signature on your Ellipsis 10, view this info.

Verizon Ellipsis 10 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Ellipsis 10, view this info.

Verizon Ellipsis 10 - Manage Corporate Email Settings

Here's how to update the work email settings for your Ellipsis 10.

Verizon Ellipsis 10 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Remove Gmail Account

Removing then re-adding a Gmail account on your Ellipsis 10 often fixes email issues.

Verizon Ellipsis 10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Verizon Ellipsis 10 tablet.

Verizon Ellipsis 10 - View and Reply to an Email Message

Here's how to add an available Wi-Fi network to your Ellipsis 10 tablet.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Verizon Ellipsis 10 - Turn GPS Location On / Off

Here's how to turn GPS location for your Verizon Ellipsis on or off.

Google Backup & restore

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Verizon Ellipsis 10 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis 10 tablet.

Home Screen

Verizon Ellipsis 10 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Verizon Ellipsis 10.

Verizon Ellipsis 10 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Ellipsis 10 tablet.

Hotspot

Verizon Ellipsis 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, timeout, etc.) on your Ellipsis 10.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Verizon Ellipsis 10 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Verizon Ellipsis.

Verizon Ellipsis 10 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) Ellipsis 10 (tablet).

Verizon Ellipsis 10 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Verizon Ellipsis.

Verizon Ellipsis 10 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Ellipsis 10 when the screen is locked.

Verizon Ellipsis 10 - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Unlock Screen

Here's how to unlock the screen on your  Ellipsis 10.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Verizon Ellipsis 10 - Check Device Storage

Here's how to check available space if your Ellipsis 10 tablet runs slowly / crashes, apps freeze or you can't save media.

Verizon Ellipsis 10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Ellipsis 10 tablet.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Verizon Ellipsis 10 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Ellipsis 10 tablet if the screen freezes or app, audio or sync issues occur and the device won’t start up.

Verizon Ellipsis 10 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Ellipsis 10 tablet if the screen freezes or app, audio or sync issues occur.

Verizon Ellipsis 10 - Install Device Software Updates

Here's how to check for and install software updates on your Ellipsis 10.

Verizon Ellipsis 10 - Restart Device

Here's how to restart your Ellipsis 10 tablet if it crashes and resets, freezes or runs slowly.

Verizon Ellipsis 10 - View Software Version

Here's how to view the software version your Verizon Ellipsis is running.

SIM Card

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis 10 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Ellipsis 10 or turn it on or off.

Verizon Ellipsis 10 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 10 tablet.

Verizon Ellipsis 10 - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 10 (tablet).

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Verizon Ellipsis 10 - Set Notification Sounds

Here's how to select or change notification sounds on your Ellipsis 10 tablet.

Verizon Ellipsis 10 - Volume Controls

Here's how to adjust the volume if your Verizon Ellipsis doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Ellipsis 10 - View Device Screen on TV

Here's how to display the screen for your Ellipsis 10 on a compatible external device (e.g. TV).

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Verizon Ellipsis 10 HD - Capture a Screenshot

Here's how to capture a screenshot from your Ellipsis 10 HD.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Verizon Ellipsis 10 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis 10 tablet with other Wi-Fi capable devices.

Verizon Ellipsis 10 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis 10.

Verizon Ellipsis 10 - Add a Wi-Fi Network

Here's how to connect your Ellipsis 10 tablet to a Wi-Fi network.

Verizon Ellipsis 10 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Ellipsis 10 to auto switch between Wi-Fi and mobile data, view this.

Verizon Ellipsis 10 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Ellipsis 10, view this info.

Verizon Ellipsis 10 - Tethered Modem Connection

Here's how to use your Ellipsis 10 tablet as a modem to connect to the internet via USB or Bluetooth.

Verizon Ellipsis 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Ellipsis 10 on or off.

Verizon Ellipsis 10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Ellipsis 10 tablet on or off.

Verizon Ellipsis 10 - View Signal Strength

Here's how to view signal strength on the Ellipsis 10 tablet.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55