Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon SmartHub with Voice - Support Overview

Verizon SmartHub is a wireless, smart home solution that manages your connected home devices, provides reliable, high-speed internet powered by America’s Largest and Most Reliable 4G LTE network, and home phone service with HD Voice, all in one elegant device.

You can use SmartHub as your primary source for internet and phone service, at home or when you travel.

Troubleshoot SmartHub
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Download and Install Mobile App - Nest

Here's how to download the Mobile App via the Google Play Store for your Nest thermostat.

Initial Activation and Setup - Nest App

Here's how to quickly set up your Nest app.

SmartHub with Voice - Activate / Set Up Device

Here's how to set up and activate your SmartHub with Voice.

SmartHub with Voice - Fax Services

Here's how to setup your fax machine with your SmartHub with Voice.

SmartHub with Voice - Remove all Devices

Here's how to remove all devices from your SmartHub with Voice.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Basics

SmartHub Compatible Devices

Complete list of devices compatible with Verizon SmartHub

SmartHub FAQs

SmartHub manages your smart home devices, provides reliable, high-speed internet, and home phone service with HD Voice, at home or when you're traveling.

Battery & Power

SmartHub with Voice - Insert / Remove Battery

Here's how to insert / remove the battery for your SmartHub with Voice.

View Battery Info - SmartHub

Here's battery information and tips for extending battery life for your SmartHub.

Computer/PC Connectivity

SmartHub with Voice - View Connected Devices

Here's how to view info for devices connected to your SmartHub with Voice.

Data

SmartHub with Voice - View Data Usage

Here's how to view how much data your SmartHub with Voice has used.

Device ID & Info

SmartHub with Voice - View Device ID

Here's how to find the device ID (IMEI) for your SmartHub with Voice.

SmartHub with Voice - View Phone Number

Here's how to view your phone number on your SmartHub with Voice.

Device Settings

SmartHub with Voice - Add a WPS Client

Here's how to add a new Wi-Fi (WPS client) to your SmartHub with Voice.

SmartHub with Voice - Advanced Settings

Here's how to change advanced settings (e.g., controller reset, etc.) on your SmartHub with Voice.

SmartHub with Voice - Backup / Restore Current Configuration

Here's how to back up and restore the current configuration for your SmartHub with Voice.

SmartHub with Voice - DMZ Settings

Here's how to modify your SmartHub with Voice firewall settings.

SmartHub with Voice - LAN Settings

Here's how to configure advanced LAN settings (e.g. IP address) for your SmartHub with Voice.

SmartHub with Voice - MAC Filtering

Here's how to control MAC address access for your SmartHub with Voice.

SmartHub with Voice - Port Forwarding

Here's how to set up port forwarding, an advanced networking feature, on your SmartHub with Voice.

SmartHub with Voice - Sign in to the Admin Page

Here's how to navigate to the admin page for your SmartHub with Voice.

SmartHub with Voice - Wireless Network Security Settings

Here's how to view or change security settings (e.g., password) for your SmartHub with voice.

Hotspot

SmartHub with Voice - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your SmartHub with Voice.

Lock, Unlock, Password & Security

SmartHub with Voice - Change the Admin Password

Here's how to change the admin password used to manage settings for your SmartHub with Voice.

Operating System & Software

SmartHub with Voice - Restore Settings to Factory Defaults

Here's how to restore your SmartHub with Voice to factory settings if it crashes, resets, or runs slow.

SmartHub with Voice - Update Firmware

Here's how to check for or install software updates on your SmartHub with Voice.

SmartHub with Voice - View Software Version

Here's how to view the software version your SmartHub with Voice is running.

Verizon SmartHub - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device, including data usage displays, parental controls and advanced network settings.

SIM Card

SmartHub with Voice - Enter SIM PIN

Here's how to enter the SIM card PIN for your SmartHub with Voice.

SmartHub with Voice - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your SmartHub with Voice.

SmartHub with Voice - Turn SIM PIN On / Off

Turning the SIM PIN on or off is not supported on the SmartHub.

SmartHub with Voice - View SIM Card Number

Here's how to view your SIM card info for your SmartHub with Voice.

Status Indicators/Lights

SmartHub with Voice - LED Status Indicators

Here's how to view the SmartHub with Voice LED status indicators and determine what they mean.

SmartHub with Voice - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on SmartHub with Voice.

Visual & Hearing Accessibility

SmartHub with Voice - Manage TTY Settings

Here's how to change the TTY settings on your SmartHub with Voice.

Wi-Fi & Network

IP Passthrough Mode

Here's some info on IP Passthrough Mode, which shares or the internet provider's assigned IP address to a single LAN client device connected to the router.

Set Up Wi-Fi Connection - Windows

Here's how to set up an available Wi-Fi network on your Windows computer.

SmartHub with Voice - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Smarthub.

SmartHub with Voice - Connect the Wireless Client Manually

Here's how to set up your Wi-Fi (wireless client connection) on your SmartHub with Voice.

SmartHub with Voice - Turn Network Name (SSID) On / Off

Here's how to broadcast or not broadcast the Wi-Fi name of your SmartHub with Voice to other devices.

SmartHub with Voice - View Network Name and Password

Here's how to find the password/key for your SmartHub with Voice.