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Motorola moto z2 play

Find device-specific support and online tools for your Motorola moto z2 play.
Troubleshoot moto z2 play edition
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto z2 play User Guide (PDF)

This Motorola moto z2 play User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

moto z2 play - Activate / Set Up Device

Here's how to set up your moto z2 play after a factory data reset.

moto z2 play - Add an Existing Google Account

Here's how to add an existing Gmail account to your moto z2 play.

moto z2 play - Adjust Account Sync Settings

Here's how to sync personal email if you're not receiving email and app notifications on your moto z2 play.

moto z2 play - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto z2 play on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

moto z2 play - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 play and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

moto z2 play - Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto z2 play.

moto z2 play - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto z2 play.

moto z2 play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your z2 Play.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto z2 play - Send Contact via Bluetooth

Here's how to share a contact via Bluetooth on your moto z2 play.

moto z2 play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto z2 play on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

moto z2 play - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto z2 play.

moto z2 play - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto Z2 play.

moto z2 play - Call a Number

Here's how to call a number on your moto z2 play.

moto z2 play - Manage DTMF Tones

Here's how to correct your dialpad entries if they aren't being recognized when calling into an automated system.

moto z2 play - Place a Conference Call

Here's info on how to place a conference call on your moto z2 play.

moto z2 play - View / Delete Call History

Here's how to view or clear the call history on your moto z2 play.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto z2 play - Common Camera Settings

Here's how to configure some common camera settings on your moto z2 play.

moto z2 play - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 play and a computer.

moto z2 play - Record and Share a Video

Here's how to record and share a video on your moto z2 play.

moto z2 play - Share Picture from Gallery

Here's how to send a picture from the photo gallery on your moto z2 play.

moto z2 play - Share Video from Gallery

Here's how to share a saved video from your moto z2 play.

moto z2 play - Take and Share a Picture

Here's how to take and share a picture from your moto z2 play.

moto z2 play - View Pictures / Videos

Here's how to view pictures and/or videos on your moto z2 play.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto z2 play - USB Debugging Mode

Here's how to facilitate a connection between your moto z2 play and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto z2 play - Add a Contact

Here's how to add a contact on your moto z2 play.

moto z2 play - Contact Display Options

Here's how to configure how your contacts display on your moto z2 play.

moto z2 play - Delete a Contact

Here's how to delete a saved contact from your moto z2 play.

moto z2 play - Edit a Contact

Here's how to edit saved contacts on your moto z2 play.

moto z2 play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto z2 play.

moto z2 play - Send Contact via Bluetooth

Here's how to share a contact via Bluetooth on your moto z2 play.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto z2 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 play.

moto z2 play - Turn Data On / Off

Here's how to turn on mobile data on your moto z2 play on or off.

moto z2 play - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto z2 play.

Date & Time

moto z2 play - Set Date and Time

Here's how to correct the date and/or time on your moto z2 play.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

moto z2 play - View Device ID

Here's how to find the device IDfor your moto z2 play.

moto z2 play - View MAC Address

Here's how to view the MAC ID on your moto z2 play.

moto z2 play - View Phone Number

Here's how to view the number on your moto z2 play.

Device Settings

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 play - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Screen saver, Font size, etc.) for your moto z2 play.

moto z2 play - Manage Do Not Disturb Settings

Here's how to manage interruptions, which helps if you're not receiving calls or alerts for your messages.

moto z2 play - Reset All Settings

Here's how to reset your phone if your Moto Z2 PLAY crashes, resets or runs slow, or apps freeze or reset the device.

moto z2 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto z2 play, view this info.

moto z2 play - Turn Screen Inversion On / Off

Here's how to fix your moto z2 play if the color scheme is reversed.

moto z2 play - Turn Screen Rotation On / Off

Here's how to fix if the display on your moto z2 play doesn't rotate.

moto z2 play - View Contact Sync Source

Here's how to view where a phonebook contact on your moto z2 play was imported from.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

moto z2 play - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto z2 play.

moto z2 play - Compose and Send Email Message

Here's how to create and send an email message from your moto z2 play.

moto z2 play - Create a New Google Account

Here's how to create a new Google account on your moto z2 play.

moto z2 play - Delete Email Messages

Here's info on how to delete email messages from your moto z2 play.

moto z2 play - Email Account Common Settings

Here's how to update common personal email settings for your moto z2 play.

moto z2 play - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto z2 play.

moto z2 play - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto z2 play.

moto z2 play - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your moto z2 play.

moto z2 play - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto z2 play.

moto z2 play - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto z2 play.

moto z2 play - Manage Corporate Email Settings

Here's info on how to update the work email settings for your moto z2 play.

moto z2 play - Perform a Gmail Sync

Here's how to sync your Gmail, contacts, calendar, etc on your moto z2 play.

moto z2 play - Remove Gmail Account

Here's how to remove then re-add a Gmail account on your moto z2 play to often fix email issues.

moto z2 play - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto z2 play.

moto z2 play - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto z2 play.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

moto z2 play - Turn GPS Location On / Off

Here's how to turn GPS Location on your moto z2 play on or off.

Gestures & Motions

Moto Actions - Activation and Use

Here's how to use Moto Actions features to easily navigate through your Motorola smartphone's screens while the navigation buttons are turned off.

Google Backup & restore

moto z2 play - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your z2 play.

Home Screen

moto z2 play - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto z2 play.

moto z2 play - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto z2 play

Hotspot

moto z2 play - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto z2 play.

moto z2 play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto z2 play.

moto z2 play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings for your moto z2 play.

moto z2 play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto z2 play on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

moto z2 play - Language Selection

Here's how to change the language on your moto z2 play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto z2 play - Add Additional Fingerprints

Here's how to add a fingerprint to unlock your moto z2 play.

moto z2 play - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto z2 play.

moto z2 play - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto z2 play.

moto z2 play - Remove Saved Fingerprints

Here's how to remove saved fingerprints off your moto z2 play.

moto z2 play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto z2 play when the screen is locked.

moto z2 play - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto z2 play.

moto z2 play - Set Up Fingerprint Recognition

Here's how to set up Fingerprint recognition on your moto z2 play.

moto z2 play - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto z2 play.

moto z2 play - Unlock Screen

Here's how to unlock the screen on your Moto Z2 PLAY.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

moto z2 play - Check Device Storage

Here's how to free up space if your device runs slow or crashes, apps freeze or you can't save media.

moto z2 play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto z2 play.

moto z2 play - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto z2 play.

moto z2 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your moto z2 play.

moto z2 play - Remove SD Card

Here's how to remove the SD (memory card) on the moto z2 play.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

moto z2 play - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your moto z2 play.

moto z2 play - Transfer Data via Android Beam

Here's how to transfer data with Android Bean from your Moto Z2 PLAY to another NFC-capable device.

moto z2 play - Turn Android Beam On / Off

Here's how to turn Android Beam on or off for your Moto Z2 PLAY.

moto z2 play - Turn NFC On / Off

Here's how to turn NFC on or off on the moto z2 play.

Operating System & Software

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto z2 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto z2 play - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.

moto z2 play - Install Device Software Update

Here's how to check for or to install software updates on your moto z2 play.

moto z2 play - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

moto z2 play - View Software Version

Here's how to view the software version your moto z2 play is running.

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto z2 play - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto z2 play or turn it on or off.

moto z2 play - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto z2 play.

moto z2 play - View SIM Card Number

Here's how to view the SIM card number associated with your moto z2 play.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

moto z2 play - Save a Ringtone

Here's how to save a music file as a ringtone on your moto z2 play.

moto z2 play - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto z2 play.

moto z2 play - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Moto Z2 PLAY.

moto z2 play - Vibrate Mode

Here's how to set vibrate on your moto z2 play.

moto z2 play - Volume Controls

Here's how to adjust the volume if your moto z2 play doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto z2 play - View Signal Strength

Here's how to view signal strength on the moto z2 play.

TV

moto z2 play - View Device Screen on TV

Here's how to view the screen of your moto z2 play on your TV or another media device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

moto z2 play - Set Default Messaging App

Here's how to change the default app you use for text messages on your moto z2 play.

moto z2 play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto z2 play.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto z2 play - Capture a Screenshot

Here's how to capture a screenshot on your Moto Z2 PLAY.

moto z2 play - Set Up Printing

Here's info on how to set up and add a printer to your moto z2 play.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 play - Manage TTY Settings

Here's how to change your TTY settings on your Moto Z2 PLAY.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto z2 play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto z2 play with other Wi-Fi capable devices.

moto z2 play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto z2 play.

moto z2 play - Add a Wi-Fi Network

Here's how to connect your moto z2 play to a Wi-Fi network.

moto z2 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto z2 play to auto switch between Wi-Fi and mobile data.

moto z2 play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto z2 play.

moto z2 play - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto z2 play.

moto z2 play - Reset Network Settings

Here's how to reset settings if your moto z2 play can't connect to data or send / receive messages.

moto z2 play - Tethered Modem Connection

Here's how to share your moto z2 play internet connection.

moto z2 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto z2 play.

moto z2 play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on your moto z2 play on or off.